Reviews for Nuki Smart Lock

Very efficient, just 4/5 because of non-replacable embedded battery, proprietary magnetic power cable format and no “0” on the keypad!!!

I don’t think I would choose this lock again if I had the chance. It is a good lock but I don’t think it’s really making things easier. The app is ok. But not very clear. The most disappointed thing is when k create a guest user they must download the app. That is in […]

If you need to click more than twice in order to lock/unlock the door, then it’s not usable. Same goes for the widgets & smart watch. When opening the app, first thing i want to see is the lock status. Click on the circle should lock / unlock it, following with a nice and clear […]

The app is not what it was. Frequently fails to connect with the lock, notifications are not coming through, auto unlock barely works and the lock reports as locked when it is jammed. With regards to latter, the lock knows it’s jammed because it reports as such, but then decides it’s locked, incorrectly and for […]

Nuki alows leaving home and returning without using your key or the app. You can set a night time, when the door locks or auto locking time in minutes after you have closed the door. Lock has great automatic functionality (it calibrates it self) and lots of options for tweaking. Would be nice to have: […]

I’ve set up a new tablet and app on my phone (primary) device was disabled for security reasons! Automatically, without any question or warning! I didn’t even open the app on the tablet! 🤦‍♂️

Brilliant piece of kit. Wouldn’t be with out it. Would buy again. Use it for a holiday cottage and to allow guests short term access. Easy to issue time bound key, easy to open remotely, easy to see when guests arrive/leave. Used it now for two years plus. On the app it regularly shows lock […]

Great app. I had a problem that I couldn’t invite a new user unless I was standing within Bluetooth distance of the lock. The Nuki support team described how I could solve that. I really appreciate how Nuki keeps improving the app over time.

Such a great idea and totally reliable (in that, eventually, it always opens the door), yet just incredibly slow and inconsistent. Sometimes it opens everything straight away, sometimes you have to wait minutes(!) only to have the doors open when you’re long inside. It’s just so frustrating and ludicrous. Also, one has to restart the […]

App is not good anymore. A bug was introduced lately. When opening the app it takes up to 1 minute to see the status of the lock. During that time, the lock cannot be operated. Previous review:”Very good app… Just one feature I wish it had: an Android Auto version. That way I could open […]

I tried to open my door with physical key at midnight after holiday return and it blocked my door. I tried to get locksmith support from all support channel but it is impossible to get any kind of immediate support. And from the forums this is a known issue yet company behaves as if it […]

Horrible app, horrible product. Today the app decided to wipe all my settings “for security reasons” – banking and creditcard apps are fine, only Nuki. I have used multiple of these locks, stopped using them because the locks failed without any warning. Support cannot be reached, no phone number on the site and the chat […]

batteries go bad very quickly, I have to locks and both extra batteries back for each and 2 sets are i can’t even charge them anymore… so I don’t really recommend then for the batteries issue.

Good product with both phone and watch apps. Geo open still doesn’t work.

The app is very easy to use and functional, and so is the lock itself. A few improvements would be: better, more customizable smart notifications and if the widget would automatically update after each triggered action. It’s kinda useless to have a widget to see the status but then have to manually refresh it to […]

Could be better. It detects proximity correctly 80% of the times. Sometimes I have to open using the keys and Nuki reopens the door when I am already in

Since the update, I cannot disable “remember security code” option. How secure it is! 🤣🤣😂🤣 Even if I untick the option, it comes back. And stop enabling this save function by default. Why do you think it is convenient? I want to keep remembering my password with a thing between my two ears!

The app never rings when the door is unlocked… Never! Battery optimization is off, and still nothing. I have the bridge, but it’s useless if I can’t hear the doorbell ring. I had a Pixel 6 Pro and had the issue and now with my Pixel 8 Pro… same thing.. even if the app is […]

I use this app and Smart Lock for my business and it’s great. It’s user friendly to set up and I can schedule it to lock and unlock my door. The door sensor (in beta) is quite reliable. It would be nice to have a door closer option so that I only get one notification […]

Worked fine with 2 phones no problems. Started using a keypad instead on a daily basis with no problems. Tried to use the app to set up a new user for the keypad and discovered the lock and keypad aren’t available in the app because I haven’t used it for a while. Good job I […]