Paper itself is great. Notifications used to be great, but now only seem to pop up when I open the app (which turns into a barage of the last 24hrs worth of news). Also, most of the time I have to open the app twice before any articles load. This is especially annoying when trying to get to an article from a notification, which takes me to the "this article can not be found" page 99% of the time (and now the notification is gone so I've lost the direct link and have to hunt for the article).
A Google user
Content good. App very bad. No way to stop the app from refreshing after every action. So you stop reading an article and come back later, and it refreshes and sends you to the top of current news, which forces you to locate the article again and find where you left off. If I really care enough about the content, I go through a browser search and read the article outside the app. Pop up ads frequently displace content making it impossible to read. Wirecutter log on simply does not work in app.
Garrett Downen
Still no scroll bar on the right side of articles, leaving no way to quickly assess article length or reading progress. This has been the case in the Android app, across many devices, for years. They fixed it for a month or two. Then it disappeared again. Additionally, they put out audio content available only through an iOS-only app.
A Google user
update: this has gone from bad to worse. i can't even open articles anymore. at least it used to just hang, crash and kill my battery. without question, the worst application I've ever seen. With most recent updates this is horrible. It uses a ton of battery, hangs for seconds at a time and will periodically start playing media at high volume. We will likely cancel our subscription if it doesn't get fixed fast as it's close to impossible to really read with this.
A Google user
Edit: Since the widgets disappeared several months ago, and the app has gotten buggy, I will be cancelling my subscription. After more than two months, the developers clearly have not listened to our requests and concerns, so I feel no need to keep paying for a product that I don't use, and is not user-friendly. The widget disappeared after my most recent update. That's what I largely use to review headlines and decide what I want to read. Beside that, the app is fine.
Rebecca Hauck
I once subscribed to the Washington Post after them constantly begging for a subscription and only allowing me to read partial articles. Then they basically made it impossible for me to read them anyway. This app isn't that. Super easy to use. I've had it a week and I love it. You choose what interests you, they give you the headlines on your phone, you simply tap the headline, it takes you to a page where there's more in-depth headlines, another tap, and you're reading a well-written article.
A Google user
Somebody broke the app! Was there just an update? I've noticed over the past few days that not all articles will load, and the site is constantly refreshing. Lately it's been hit or miss whether an article would load, but the number of articles I can actually read had been diminishing every day, until today, when no articles will open. I've already deleted and reinstalled the app, to no avail.
A Google user
Top Stories don't load. Wrote to support and they said do a force stop, which works. But who wants to do that everytime they open an app? Out of the 56 apps I have on my phone this is the one that works the worst. Ironically, it's the one I pay the most for (via a digital NYT subscription). I'm giving it another week or two and then will cancel my subscription if no fix is released.
A Google user
When clicking on notifications, between 30-50% of the time, the article I want to see fails to load and I get the front page of the app. Then, when I go to hunt for the article I wanted to read, I cannot find it in my tabs. Other than that though, great app. Please make Night Mode a standard feature and make it AMOLED black, not grey.
John Heusinger
Saw a good deal on a subscription so I subscribed. Didn't want automatic renewal at 9x the price, so I followed the instructions to cancel. Throughout the process, it was clearly stated that I would keep access until the end of the first year. My purchase history shows that I still have access for another year. But nope, I lost access the next day and a rep confirmed this. Huge waste of time.
