Reviews for Olive Garden Italian Kitchen

I’ve been having issues placing orders using this app. When I get to the payment portion, it tells me that there was a problem with my card and that I needed to delete it and re-add it. Even after I delete my card and re-add it, I’m still unable to complete my order. So I […]

I used to order from olive garden regularly, at least for me, but lately I’ve been having a lot of issues with the app. I attempt to add a new card and it keeps telling me it doesn’t match the user or it’s not logged in. So I logout and attempt to log back in […]

App is pretty useless when you can’t order. It literally tries to pop up a window and it just doesn’t and won’t let you continue to add stuff to cart. This is the reason I didn’t order any Olive Garden today. Time to give my money to another restaurant today. The pickup details window kept […]

Every time I place an order, the payment fails. I try paying by saved card, something doesn’t work, I fix it and try again, it fails again. I switch to PayPal, it fails multiple times. I close the app and reopen it, payments fail again. Finally I reenter all my CC info from scratch, and […]

Very handy mobile app. It’s so convenient when ordering on the go and also checking on wait times. Highly recommend this app if you are a frequent patron. Only pitfall is the credit card scanner, doesn’t pick up quite easily as other mobile apps do. Tried several times with different phones and credit cards. But […]

Honestly, I don’t understand the point of this app. The “hold a place in line” thing is useless when you reserve from five minutes away but still have to wait 20 minutes for a table upon checking in. There’s no loyalty program to speak of – no rewards for money spent, dining visits or to-go […]

I live in Hawaii (on the island of Oahu), and I’m trying to create an account. When I get to the step to choose my Olive Garden location, it says there are no locations near me (there are actually 2 – Kapolei and Ala Moana). Yet when I press the Locations button on the app […]

So the whole reason I downloaded the app was to be able to easily sign up for the list so we could cut down on our time waiting. The entire drive of 20 minutes, I kept checking and it said no wait. So then we get to the restaurant and there’s suddenly a 30 minute […]

The app never works. Have tried three separate times. Always says sorry there’s been an error, try again later. The only time I came close and it delayed my pickup until the next day. Tried to fix but it wouldn’t let me. Gave up. Update: Used the app once or twice during the pandemic thinking […]

Can’t even order! I’ve tried for 20 minutes to add a 2 different credit cards. No matter what I put in or which card I use, it says “Please enter valid credit card details” repeatedly. It will not let me add a payment method. So, then I tried to just place an order. When I […]

I’ve given up and I’ll just use the website via browser. Every time I try to use the app I get errors that no payment has been entered (it has), or to select a future date (Um, I want dinner today) or some other weirdness. I’m so tired of fighting this app. And even when […]

Was working fine until about 6 months ago, I have tried at least 3 times over the last few months to order through the app for pickup- each time I get to the checkout screen and “pay” and oops “an error occurred” and my order won’t go through. No other information or explanation why. Can […]

You can only use one gift card per order. I have a gift card with a $1 balance, so it would be nice to be able to combine gift cards (hint – Starbucks has a nice setup for that). Also, gift cards loaded into the app aren’t able to be used at the restaurant, only […]

My first time using the app to order at any Olive Garden and it works: my order went through without issue and I’ll be leaving to pick up our food shortly. The hardest part was figuring out what I wanted to order. Update: from my first order using the App until recently, something went wrong […]

The app, when it works, is fantastic. For the last few months, we will try to place orders and then at checkout the problems start. One by one, items will be removed off of the order claiming they are unavailable. Sometimes the entire order will state unavailable. So then you have to call in and […]

Been going to Olive Garden 1-3 times monthly for years so our sample size is huge. The app used to be entirely wrong about wait times, but has been improved. My biggest issue is sometimes the join waitlist feature doesn’t work. You press join, it greys out and nothing happens. Close and try again? No […]

Used to work well, then stopped working weeks ago. Can’t add items to cart, so it’s useless. It asks pickup or delivery when you start an order, then asks again when you try to add an item to the cart. But there’s no way to submit your selection when adding an item to the cart, […]

In the last month or so, the app has started glitching, and now it’s to the point where I can’t actually add anything to my cart. It has become completely useless. When I add something, a pop up tries to come from the bottom of the screen with pickup details, but nothing shows up. Before […]

We usually order side items such as a vegetable to go with the main dishes. The app has the main items, but I cannot order side dishes such as vegetables in it. I have to still call the location to get asparagus, broccoli, or other items. I know veggies can sometimes be seasonal, but some […]

I don’t order here often, but when I do I usually use the app or the website. As others have stated, a pop-up from the bottom for ordering details is bugged and won’t let you add to the cart. However, the website seems to have the same issue, so I think this is a larger […]