Reviews for Olive Garden Italian Kitchen

I've been having issues placing orders using this app. When I get to the payment portion, it tells me that there was a problem with my card and that I needed to delete it and re-add it. Even after I delete my card and re-add it, I'm still unable to complete my order. So I go to the website and try place my order with no issue. I just downloaded an update for the app, hoping the issue would be fixed, now I can't even access it. It keeps telling me to try again later.

I used to order from olive garden regularly, at least for me, but lately I've been having a lot of issues with the app. I attempt to add a new card and it keeps telling me it doesn't match the user or it's not logged in. So I logout and attempt to log back in and it tells me that it isn't available and to try again later. So, tonight, I got pasta for the family from Friday's instead. Disappointed twice.

App is pretty useless when you can't order. It literally tries to pop up a window and it just doesn't and won't let you continue to add stuff to cart. This is the reason I didn't order any Olive Garden today. Time to give my money to another restaurant today. The pickup details window kept just staying under the screen and would come up. It's pretty dumb because prior to the last update it worked just fine.

Every time I place an order, the payment fails. I try paying by saved card, something doesn't work, I fix it and try again, it fails again. I switch to PayPal, it fails multiple times. I close the app and reopen it, payments fail again. Finally I reenter all my CC info from scratch, and finally it works. Then I get a call from my bank that they're freezing my account because of too many attempts in quick succession to make purchases on my account. I'm ordering by phone from now on.

Very handy mobile app. It's so convenient when ordering on the go and also checking on wait times. Highly recommend this app if you are a frequent patron. Only pitfall is the credit card scanner, doesn't pick up quite easily as other mobile apps do. Tried several times with different phones and credit cards. But all in all it's a fantastic app!

Honestly, I don't understand the point of this app. The "hold a place in line" thing is useless when you reserve from five minutes away but still have to wait 20 minutes for a table upon checking in. There's no loyalty program to speak of - no rewards for money spent, dining visits or to-go orders, which makes no sense (and the marketing emails hold nothing, either). Competitors figured out app benefits, usage and loyalty years ago; OG is just so behind even as customers get less for their $$$.

I live in Hawaii (on the island of Oahu), and I'm trying to create an account. When I get to the step to choose my Olive Garden location, it says there are no locations near me (there are actually 2 - Kapolei and Ala Moana). Yet when I press the Locations button on the app it correctly identifies the 2 locations near me. But if you try to join a wait list from the app, it tells me no locations near me. There is a disconnect going on with Olive Garden app and with the creation of an account.

So the whole reason I downloaded the app was to be able to easily sign up for the list so we could cut down on our time waiting. The entire drive of 20 minutes, I kept checking and it said no wait. So then we get to the restaurant and there's suddenly a 30 minute wait and the hostess just says that the "system is slow in updating." So what's the point of even having that feature if it doesn't work? Overpromising and under delivering!

The app never works. Have tried three separate times. Always says sorry there's been an error, try again later. The only time I came close and it delayed my pickup until the next day. Tried to fix but it wouldn't let me. Gave up. Update: Used the app once or twice during the pandemic thinking I'm being helpful to restaurant workers... once again, went to place an order last night... get all the way to the end and told order would be ready at 830. It was 455. Tonight app won't even connect.

Can't even order! I've tried for 20 minutes to add a 2 different credit cards. No matter what I put in or which card I use, it says "Please enter valid credit card details" repeatedly. It will not let me add a payment method. So, then I tried to just place an order. When I select something to add to the cart, I get another message that says "Please select phone type" without that even being an option anywhere on the page. I'm sure that's another glitch. Frustrated. Deleting. Eating elsewhere now