App doesn’t function, point blank. I created an account, supposedly added funds, then have only gotten error messages. I’ve logged out and back in and deleted/re-downloaded multiple times, still just getting the same message.
Reviews for One Tap Away
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You always have to log in every time you use it. You also have to change your password almost every time you have to use it. You will make reports that laundry, washer or dryer quit working They don’t refund your money and they don’t fixem. Highly recommend they fix their problems before anybody uses […]
This app reminds me of the old saying, “if it ain’t broke, don’t fix it”. Who decided there was any need to migrate from the properly working CSC GO app to this extremely slow, unconnecting, and terrible UI of an app? I could see available washers and dryers from my room in the old CSC […]
this app is so terrible. my apartment complex had these guys install their new app here and it barely works. the old app we used was much better. one tap away is more like 20 minutes of tapping trying to get the app to connect to the internet. its better to go to the laundromat […]
SCAM STAY AWAY!!! Absolute trash! app never works! When talking to a representative he said he would put in a service request for my location…here’s the best part…he never asked for my location and it isn’t shown through the app bc I decided to stop sharing my location and BT within the app bc I’m […]
Machines are now charging a $0.50 fee for payments made not through the app, but the app’s broken qr code scanner (together with its inability to let me manually enter a machine’s code or manually select the location of the machine) makes it impossible to pay through the app. Because of the app’s inability to […]
The app doesn’t work just like the last app didn’t work. I don’t like having to add at least $10 when that’s way more than I need and only use the machines once in a while. Customer service is AI and it’s terrible, humans are still needed for service issues
would give zero Stars if possible. app is useless. notifies me that my laundry is done and there’ll still be 5 minutes left on the washer and then there’ll be 20 minutes left on the dryer so frustrating! machines are obviously not in sync with the app. also cannot check the app prior to going […]
this app is buggy at best. it no longer keeps track of the amount of time on machines, automatically marks them as finished, so it doesn’t send text reminders. it takes for ever to load and doesn’t always realize I have funds available. it’s not very user friendly at all.
Scanner doesn’t work at all and you can’t back out of the scanner window. you need to force-close and reopen. If my apartment complex hadn’t sold out to this company to increase their profit margins, I wouldn’t touch this app or the machines it occasionally controls. I’d rather wear dirty laundry all the time.
first time using the app, the button for “scan to use machine” didn’t work. second time using the app and it’s failing completely throwing multiple errors and not loading anything. it’s really disappointing to know I can’t do laundry because this app doesn’t work and is the only means of paying.
This company is a shitshow. This app operates fine as far as I can tell, however, if you put money on the app and then no longer can use it due to changes in your situation, day goodbye to that money, or go through a tiring process to get your money back. I asked for […]
After our apartment complex machines were “upgraded” to use the app instead of the card reader, all machines stopped being able to be started. Sometimes it says the machine can’t be found. Other times it says machines are in use when they’re not. Entire apt complex with over 100 units now has no access to […]
this app seems glitchy. the front page has too many menus and still misses the information you’re looking for. it needs to have the wash or dry cycle you’re using with the amount of time left visible so you can see it at a glance. instead you have to search your way around the app […]
To add time to the dryer, you can only do 5 minutes at a time and you have to go through the entire scan process to even get the option. The usability is atrocious, CSC app would let me just type the number and immediately let me start. Unlike the previous laundry app, the only […]
The amount of hoops you have to jump through and errors you encounter in order to do a load of laundry is ridiculous, especially for an app that claims to make it “easier.” Having to turn on Bluetooth to scan a QR code is wild, and then it tells me it can’t find the machine […]
My building just required us to download this app as the only method of paying for laundry, which warrants this 1 star review imho. But furthermore, you must put money onto the app in chunks, the smallest of which is 10$. This is blatant theft as my machine costs 2.85$ a load, so I will […]
The payment options are abysmal. You can only have 1 card linked at a time & have to delete it if you want to add a new card. You have to load money into the app rather than paying with a linked card. The app requires permissions it shouldn’t need. It never loads properly the […]
Apartment just switched to this app, which for some reason requires location services and does not just use Bluetooth to connect to the machine I just scanned. As a result it was unable to find any machines within the entire complex, despite the old app being able to immediately connect via the qr code and […]
Couldn’t do my laundry last night because their servers were down and there is now no other way to run the washing machine where previously I could have just used coins. The process of adding extra time to the dryer is absolute garbage — takes me a few minutes just to up the time from […]