App doesn’t function, point blank. I created an account, supposedly added funds, then have only gotten error messages. I've logged out and back in and deleted/re-downloaded multiple times, still just getting the same message.
You always have to log in every time you use it. You also have to change your password almost every time you have to use it. You will make reports that laundry, washer or dryer quit working They don't refund your money and they don't fixem. Highly recommend they fix their problems before anybody uses them. most of the washer and dryers are down. Multiple reports have been made for then to fix the washer and dryers the guy shows up and walks out.
This app reminds me of the old saying, "if it ain't broke, don't fix it". Who decided there was any need to migrate from the properly working CSC GO app to this extremely slow, unconnecting, and terrible UI of an app? I could see available washers and dryers from my room in the old CSC GO, that's not working on this new app that was supposed to make things easier. Goodluck adding more time to the dryer.
this app is so terrible. my apartment complex had these guys install their new app here and it barely works. the old app we used was much better. one tap away is more like 20 minutes of tapping trying to get the app to connect to the internet. its better to go to the laundromat instead of use these machines with this particular app. I cannot say enough bad things about this app. half the time it will not connect to the internet, because EVEN LAUNDRY NEEDS INTERNET NOWADAYS. SO DUMB!!!!!!!!!
SCAM STAY AWAY!!! Absolute trash! app never works! When talking to a representative he said he would put in a service request for my location...here's the best part...he never asked for my location and it isn't shown through the app bc I decided to stop sharing my location and BT within the app bc I'm closing my account. and good luck trying to get your money out of the app. SCAM STAY AWAY!!!
Machines are now charging a $0.50 fee for payments made not through the app, but the app's broken qr code scanner (together with its inability to let me manually enter a machine's code or manually select the location of the machine) makes it impossible to pay through the app. Because of the app's inability to refund my account funds, however, my money is now trapped in an app which won't let me spend it. Shame on CSC for pushing this glitchy scam onto their customers.
The app doesn't work just like the last app didn't work. I don't like having to add at least $10 when that's way more than I need and only use the machines once in a while. Customer service is AI and it's terrible, humans are still needed for service issues
would give zero Stars if possible. app is useless. notifies me that my laundry is done and there'll still be 5 minutes left on the washer and then there'll be 20 minutes left on the dryer so frustrating! machines are obviously not in sync with the app. also cannot check the app prior to going to laundry room to see if there's machines available. it just tells you to go to the nearest laundry room to check. well duh! I can see if there's machines available if I go down there in person!
this app is buggy at best. it no longer keeps track of the amount of time on machines, automatically marks them as finished, so it doesn't send text reminders. it takes for ever to load and doesn't always realize I have funds available. it's not very user friendly at all.
Scanner doesn't work at all and you can't back out of the scanner window. you need to force-close and reopen. If my apartment complex hadn't sold out to this company to increase their profit margins, I wouldn't touch this app or the machines it occasionally controls. I'd rather wear dirty laundry all the time.
