Reviews for ​OneTouch Reveal® app

Very difficult to use. If you add an A1C It won't let you delete it. System is very difficult to use. Pages are just kind of mishmash put together. Data is just in blocks I can do that in excel. No Is useful graphs of data for like a month. You want way too much personal information. I highly recommend finding another app. I uninstalled and deleted my account this is just garbage.

Crashing and not saving. The syncing pop ups are a bit annoying, especially if I'm not intending to sync, like when adding my insulin. App crashed and said "app has a bug" and told me to chat the cache. I did. A couple more tries before it saved my insulin. Usually no other issues though. Was better before the last update, before the pop ups.

I work 3rd shift and don't have my first meal of the day until 5pm. I go to sleep at 6am. However, when I tried to setup my meal schedule, it won't let you go past the midnight mark. So just about everything is going to be marked as bedtime or overnight, because I can't move the markers to where I actually need them to be. Very annoying, considering this device and test strips are some of the most expensive on the market. EDIT: I can't wait to see the update 😊

Awkward, not at all intuitive. Apparently you have to reenter your information before you can use the app. It does not sync with the glucometer, despite the hours I spent following the manual. If I can't use the glucometer with this app, then it is useless. UPDATE: getting a different device through my insurance and removing this from my claims. The idea is to keep track of my sugars, not blow my blood pressure through the roof. Save yourself time and money, find a different device.

Waste of money for supplies. I upgraded to this meter thinking it would be more helpful. Constantly doesn't link up with my meter. If you manually enter in your readings it doesn't count it towards the help they promise. My app hasn't pulled one reading from my meter in over a week. I've contacted support and no help there either. I think about 10 strips haven't worked. Huge waste of money. Smh.

Update: I've used the app for almost a month. Everything is going well. It syncs with my reader well. I saw a video where i can add tags to my log, but i couldn't. I can only add tags to the glucose activity. I tried to share my log so my doctor can view it, but it sent only blank forms for the pdf and csv file. The home screen will only keep the log for 2 weeks. Does the rest of that log disappear? That's quite unfortunate because it would be nice to see a longer log, otherwise what's the use.

I love this app. I would suggest allowing for time changes based on the fact that not everyone has breakfast, lunch, and dinner at the same time. I work swing shifts,and sometimes I wake at 8 am, sometimes 2 pm. so maybe a setting to change time or do it by reading 1st, 2nd.....or fasting, before/after meal, and bedtime. maybe a setting to create your own tags as well thank you

hi. good app, but needs some adjustments. first, there should be an option to delete glucose readings. I wanted to register both mine and my wife's meter to the same app. I then found out that both mine and my wife's reading showed up together. I then tried to remove my wife's device, but that option was not available. also when recording insulin injections, the major types should be listed, or at least with a option to list them manually. Again, not available. hope to see changes occur soon.

This app used to work well until the last update. After that, I had nothing but problems. It wouldn't synch with my phone no matter how much I tried. I kept trying but I always I to input the information myself. I deleted the app when I received a text message from my healthcare provider that said the app was negatively affecting their system and that I should delete it. I immediately complied.

A little buggy but mostly works. Edit - Why did the new update add all these pop-up messages, and why do I have to log in every time? How annoying! I keep getting a message telling me it is not connected to my meter and then it syncs anyway. Very unpredictable and buggy. Please go back to the previous build! Changing from 4 stars to 2. Edit February 2024: changing from 2 stars to 1. I haven't had a successful sync in at least a month, and the app closes when I try to enter A1C.

This app was okay until a few days ago. It kept giving an error message when I attempted to sign in. Then, a message indicating a problem when I tried to reset my password. I uninstalled the app, reinstalled, and registered with a different email address. Thankfully, I still use good old pen and paper to record my readings.

This app is pretty bad. It takes forever to sync up and doesn't give the chance to truly record other info like blood pressure, weight, medications, activities and doesn't offer an estimated AC1. If my insurance covered AccuChek I would go back to using the mySugr app. Have been using it for 2.5 months and still am not too impressed with it. The space given for additional notes is too small. The latest update not only did not correct the syncing problem but not it drops data.

Does not automatically sync. Also does not allw input of A1C with decimal point. Update: Synching is fine now, with the exception of the app not being able to keep the before/after meal settings. Example: If I check my blood sugar before breakfast and enter it as such, then bring up my list of previous testings, it doesn't show on the list as being before, after, etc. Also, thank you for being able to put a decimal point in the A1c category. For that, you get an extra star this time.

Clumsy UI for anything more than recording glucose levels. Doesn't sync well with Android. Links to website are not functioning. No FAQ (can we collect sample from an earlobe?) No link to video of someone modeling how to use the device for first-time users. No key / info button to explain the "tagging" icons. The daily blood glucose levels display is really good and color coding gives quick, visual data if you're in range. The icons for pre- and post-meal testing are easy to understand.

updated 10/4/25. At some point it spontaneously regained the ability to sync. It again spontaneously lost its syncing ability a couple days ago. I'm on hour 2 of doing all the troubleshooting. I am wasting a lot of batteries on my meter. I love the app when it works. But my sunk time far exceeds the value of short time it works. Original post:I've tried every troubleshooting fix to get the app and meter to start syncing again. No success. So far today have wasted 3 hours and still no success.

Works reasonably well. At times, fails to get a reading when everything is done correctly by this user. When I need to test multiple times a day over a week, tips of fingers get black and blue. The price is right as my insurance covers it's cost from the first dollar. I suspect that these issues happen with all over the counter blood glucose monitors, but this is the only one of this type that I have used. My usage spans over 2 years.

Just stopped syncing. Says it is and spins, stops, and says sync failed. Worked for almost a year and no matter what I do, it won't work. Threw it out. UPDATE. September 26, 2025. SAME THING using a different meter and phone. It just stops syncing with seemingly no way to find out why. Meter has the info. It just won't sync to account.

This app is very helpful, except it is geared to time of day, without an option to report by meal. If I sleep late, my post-breakfast reading might be after 12:00 PM, so it's recorded as after lunch, and I might not get lunch till late afternoon. Also, if I get up extra early, I've got to hold off my first reading and breakfast until it's late enough that the app won't record it as an overnight reading. Please let me report what the occasion is instead of focusing on what time it is.

3rd Update... app is completely unusable now after this last "update" today. Lost all my saved readings too. 2nd update: It never syncs when it's supposed to. I have to force close the app and turn off my meter and restart then both at least 3x before it will connect and sync data. It's really annoying and if I weren't a tech savvy person it would be unusable. I can't imagine an elderly person being able to figure out how to get their meter to sync with all these bugs. Crashes repeatedly. Lame.

This app is SUPER buggy. It cannot connect to the meter at least 35% of the time & it's always, ALWAYS syncing with my online account (as in it doesn't want to function in any other way). The "3 in a row is a trend" thing is quite annoying & you can't shut it off. Time-frames are also dumb and I have to change manually. And how, after over 30 years of having these devices are they not now integrated with more features & lifestyle apps? Just seems silly that it's all so basic & low-tech.