Reviews for OpenTable

I use this app frequently. It makes securing reservations easy. But there is one serious flaw: The points are basically worthless. I have a huge number of points, but the process to use them, the limited number of eligible restaurants and the potential loss of points for needing a change negate any benefit. I’ll keep […]

It would be nice if the app gave you a character limit count when writing a review instead of letting you write it all out and then give you a pop up that says “Concise reviews have more impact” and not letting you continue. I’m sorry I was giving a detailed account of my experience […]

Difficult to use; more steps than bank verification. Verification sent via text then, I have to have it sent to my email. Sit there and wait and nothing happens. Too many steps just to make a reservation at a place to eat! I’m surprised it didn’t ask for biometrics or a DNA sample. Feckless app […]

When trying to make a reservation at a restaurant that requires a credit card to hold a table, the app shuts down without any explanation. I had to make the reservation online an create another Open Table account. What a hassle! I’m lucky the reservation time wasn’t taken by the time I went through all […]

I finally collected 5,000 rewards points and I was excited to get $50 to spend on a nice dinner. I then discovered my favorite restaurant did not accept points and many restaurants only valued my points at $25. After trying to redeem points for a week, I found a restaurant to take my points and […]

Horribly designed, not user friendly. They discontinue account if 2-3 reservations are missed, which can happen to anyone, especially during a pandemic. It’s easier to call and reserve directly or use other apps like yelp. Lags like crazy when trying to leave a review and says ” error”. Then sends you a 1000 notifications asking […]

Open Table makes it easy to find a restaurant anywhere I’m going and to make a reservation. I really like that it will add the reservation to my calendar, so all the necessary information is handy. Open Table also has kept me from making time-consuming mistakes. I had planned to go to a particular restaurant […]

Horrible experience. I have not been able to book a restaurant because every time I try to I get a “technical error”. I’ve logged on via Google and reset my password, both have failed. Sad to see they are the only real online booking app for restaurants. Want to book a table somewhere? Calling the […]

It’s annoying that all upcoming reservations aren’t listed under “Reservations” like on the desktop site. The app now only lists the next upcoming reservation. You can, however, find the other reservations if you click on “notifications.” It’s annoying to have to hunt around for the reservations rather than have it simply listed under “Reservations.”

App is a struggle to use for making reservations. Suggestions come up as ‘uh-oh, nothing found’ even when multiple restaurants clearly have availability. Try to change your party size in the search tool… it takes 5 or 6 iterations before it successfully updates. Restaurants don’t show up by area in many instances, only if you […]

The app almost never works. I enter my phone number and code sent and it asks for my email. Then it says “account already exists” and sends code to confirm email, which I do. Then I repeatedly get an error message saying something went wrong. On those occasions where I am able to book a […]

Easy to use app with one fatal flaw. I needed to make 2 reservations this evening, one was a business meal (a quick in and out) and the other a social event (to eat a proper meal). I used the app to make both reservations. When I showed up at the first place with my […]

In general, I LOVE this app. I use it for 80% of my bookings. I only wish more restaurants were on here. The only glitch I’ve encountered is difficulty editing reservations from time to time. If I need to make a change, or cancel, I usually end up having to call the restaurant instead of […]

I love this app for the most part. However, I rate 2 stars because out of over 30 rsvps, the app has canceled 5 of them even though I was at my rsvp! The communication between the app and restaurants needs work. Even at restaurants I am a regular at, I still get an email […]

The app makes it very easy to check availability and make reservations, including when special requests are necessary. Edit: I will lowered the rating. I liked the app because I was always logged in, but the app no longer remembers who I am and forces me to go through the same login process as I […]

Overall app functionality is pretty good. Easy to make reservations and to share them. The map is terrible though. It constantly auto-zooms and makes searching for locations on the map nearly impossible. It’s better to use a web browser or Google maps to do the searching and then directly search for a restaurant by name […]

Nice to make reservations, but not always intuitive. Tried to make a reservation tonight and it wouldn’t confirm the reservation until I selected the restaurant from a different location in the app. I had to select it there before the reservation would actually go through. It looked ok, but I tried something else before it […]

Update 06/28/25: Sometimes works great, sometimes it doesn’t. It has not been letting me send messages to the restaurant, so they think we don’t show up for a reservation when I actually cancel it through the app. I’m done with the frustration, and deleted the app from my phone. I will not contact customer service […]

I’ve been using the app for about 4 years. They almost lost me because I was struggling to get into my original account when I accidentally logged in with my Gmail, they lose 1 star due to the hassle of trying to get into my original account, it was not smooth or easy. But I’m […]

Why has this app gotten worse over time? There are no longer any filters for my searches and so I have to sort through restaurants that are 60 miles away to find something near me. Places are also presented in seemingly random order. I can’t say that OpenTable is worse than the other reservation apps […]