I use this app frequently. It makes securing reservations easy. But there is one serious flaw: The points are basically worthless. I have a huge number of points, but the process to use them, the limited number of eligible restaurants and the potential loss of points for needing a change negate any benefit. I'll keep using the app, but not because of the meaningless rewards.
It would be nice if the app gave you a character limit count when writing a review instead of letting you write it all out and then give you a pop up that says "Concise reviews have more impact" and not letting you continue. I'm sorry I was giving a detailed account of my experience and not a blurb you could just as easily throw up on Twitter.
Difficult to use; more steps than bank verification. Verification sent via text then, I have to have it sent to my email. Sit there and wait and nothing happens. Too many steps just to make a reservation at a place to eat! I'm surprised it didn't ask for biometrics or a DNA sample. Feckless app just to make a reservation. If I was a restaurant, I would not allow my customers to use this app.
When trying to make a reservation at a restaurant that requires a credit card to hold a table, the app shuts down without any explanation. I had to make the reservation online an create another Open Table account. What a hassle! I'm lucky the reservation time wasn't taken by the time I went through all the extra work. Plus, I can't seem to access this new account through the app, since when I log off, it prompts me for my phone number and logs me back into my first account.
I finally collected 5,000 rewards points and I was excited to get $50 to spend on a nice dinner. I then discovered my favorite restaurant did not accept points and many restaurants only valued my points at $25. After trying to redeem points for a week, I found a restaurant to take my points and got a $60 gift card for them! When I went to pay for the meal, the gift card did not work, and I wound up in an awkward 10 minute exchange with the restaurant. After going through all of that, OpenTable made no apology for my bad experience and simply credited me back the 5,000 points so that I can go through this all over again.
Horribly designed, not user friendly. They discontinue account if 2-3 reservations are missed, which can happen to anyone, especially during a pandemic. It's easier to call and reserve directly or use other apps like yelp. Lags like crazy when trying to leave a review and says " error". Then sends you a 1000 notifications asking to write a review.
Open Table makes it easy to find a restaurant anywhere I'm going and to make a reservation. I really like that it will add the reservation to my calendar, so all the necessary information is handy. Open Table also has kept me from making time-consuming mistakes. I had planned to go to a particular restaurant tonight, so went to Open Table to book it. I found out the restaurant isn't open on Mondays. I quickly checked for other options in the vicinity and made an alternate reservation. I am on a tight schedule tonight, so was glad not to be searching for an alternate at the last minute.
Horrible experience. I have not been able to book a restaurant because every time I try to I get a "technical error". I've logged on via Google and reset my password, both have failed. Sad to see they are the only real online booking app for restaurants. Want to book a table somewhere? Calling the restaurant works just as well... Even better some might say.
It's annoying that all upcoming reservations aren't listed under "Reservations" like on the desktop site. The app now only lists the next upcoming reservation. You can, however, find the other reservations if you click on "notifications." It's annoying to have to hunt around for the reservations rather than have it simply listed under "Reservations."
App is a struggle to use for making reservations. Suggestions come up as 'uh-oh, nothing found' even when multiple restaurants clearly have availability. Try to change your party size in the search tool... it takes 5 or 6 iterations before it successfully updates. Restaurants don't show up by area in many instances, only if you search for them specifically by name. Not recommended for planning your evening... just reach out to the establishment directly.
