Reviews for OptumRx

Your app is better than the website. I have no idea why my card cant automatically be charged or my perscriptions automatically renewed. Every 3 months I have to fuss with this and get on the phone. Its a waste of my time and your money. If the billing issues cant be sorted I will […]

This app is ok. You can order your meds fairly easily. The problem is when you enroll in automatic refills you have to double check it is done. I enrolled in automatic refills but when I checked the status to check when I can expect delivery it wasnt done. I had to submit the order. […]

NOT PATIENT FRIENDLY. I touch the circle that says refills and it automatically puts them in the cart! I don’t get to choose! NO notification (NOT EMAIL) reminders, and when they send 3 mo at once, it’s really easy to run out. CYA & have weeks of backups, in ALL MEDS. Developers – PLEASE move/change […]

The old app worked very well, this one may just be different but it is different in a way that is confusing and confounding. Did the IT group do any Beta testing at all with a group representative of your client base. My guess is no. The result is an improvement for someone but not […]

Fair and average to days of endless agitation. Some app features don’t seem to work. When ordering and selecting a shipping method as overnight and paying the fee our orders rarely go out as requested without calling, complaining, calling back, canceling it redoing it. Like the left doesn’t know what the right is doing. 50% […]

your app was working great before you updated it. previously i was able to order a script that needed to be renewed by doctor. Now i cannot find any way to order it! Plus there are scrips on there that are no longer needed and I can’t get them moved. Also now I can only […]

You get an email that says to click to do a quick order; go to the link follow instructions and you get a message you the order was not able to be processed. You constantly have to update the app just to get in. I have to call half the time to get my order […]

Haven’t been able to use the app in weeks. Stuck at the login or register screen. Have uninstalled and reinstalled several times to no avail. Looks like others have had the same issue, but when I called customers service they had no idea what I was talking about. **** Update, after I made this post […]

Very disappointed, only use it because it’s what my employer’s insurance uses. App fails to keep updated records of what medications you ordered, payed for, and were delivered. I’ve had a constant issue with my antidepressant being put on controlled substance list and being locked (its NOT a controlled substance) and now it failed to […]

I don’t really see the benefit in this app. You can keep a list of yours meds I guess but thats it. My biggest complaint is that if you submit a request for meds or PA or something and there is an issue with it, the only way you know is by checking constantly. There […]

When you go to check pricing for drugs the current list is incomplete so you can’t really check anything. Also they’re pull down list only includes one size which is not the size that I was prescribed. I’ve never found this app very useful. I’ve been trying to cancel my auto refills for a while […]

Warning people! This app is useless. When you try to register by entering you name etc to use the OptumRx and you get to enter your zip code then it asks for your ID number. DUH. I do not have an ID number that is why I am registering. Do not waste your time & […]

I honestly hate this app and this service, and wish I could use any other mail order pharmacy. Website doesn’t load half the time, so I go to use the app, find there’s an issue with a refill order, and try to contact customer service. At least before, I could enter my call back number, […]

I have been using this app for several years now and loved it. However, for the past month or more, I have been unable to view my orders. All it does is give an alert, stating, “we cannot retrieve your orders. pull down to refresh. ” Refreshing does nothing. I have uninstalled and reinstalled the […]

When ordering a refill today I noticed that in small print it was setting me up for automatic refills (unless I unchecked a box). Seriously?? I don’t always have the $25 that I need for it on a particular day so setting auto refills just doesn’t work. I’m glad I saw it and unchecked it…everyone […]

The app is like the company, inefficient. You place your order via the app and inevitably have to call numerous times to deal with payment bugs, out-of-stocks, and copay issues. If I wanted to call I would. They contact via email, not app. You must utilize 3 forms of contact in a variety of ways […]

The app is difficult to navigate when you want to do anything other than view your previous orders or order status. The app doesn’t allow you to change account information. If there is a problem with an order, there is no way to address it through the app. You have to call the company, and […]

This app is non-intuitive. It is missing the most common information on the medication list such as remaining renewals and the last date the medication was ordered. The most infuriating thing that it does is log you off if you change focus for just a second to, as an example, go to a provider’s site […]

I love the service (depending on the month) but the app is terrible. I go a week early to the docs to get my meds on time, and if you forget to check the app, you may miss that they need you to verify the address or confirm payment. Half the time the app is […]

Please just default my Controlled Substances to expedited delivery or let me change it in the app. You know about the 28-day rule and standard delivery is unacceptable when the law only allows you to fill it TWO DAYS before you run out. it seems like you’re okay with me being out of my meds […]