If it were possible to give less than a star, I would certainly have done it. I'm a beta tester for computer applications. The problem with this app is I put things in my shopping cart but as soon as you do a search to find one more item everything goes away and it restarts and you have to sign in again and put your password. It dumped out the 18 items I selected. I tried a couple of times and decided I have to order one item at a time and check out. This app is bad. I will let Scan know.
Reviews for OTC Health Solutions
This app completely needs to be taken down and reworked. It is horrible and filled with so many bugs. It crashes or refreshes any time you open another app over it, which makes it stop you from logging in repeatedly until you get luck if you have to do an email verification at random. The balance page fails to load. You also can't place an order from a distribution center, so if the store nearby is out of something indefinitely, you can't get it - Like a specific size diaper.
I just placed an online order for a grocery item through this price gouging app and guess what! It went through, no problem! But, yet, when I tried paying for groceries at Kroger for items costing much less and using the correct payment procedures with my so-called virtual card-declined! I'm not some bumbling, fumbling senior. I know when I see a potential scam. Update: I've read other reviews so went to Walmart and product scanner worked fine but payment still FAILED with virtual card barcode.
It was difficult to sign on. It kept giving error messages, and it kept freezing. If I didn't have free over the counter benefits, I wouldn't use it at all. The category sort didn't work, and I had to dig through 900 items to find something even worth getting. Wal Mart is cheaper.
Very difficult to navigate. If you click on product to get further info, and you don't put it into the cart, the app does not take you to the page you were on, it takes you all the wY back to "shop benefits." Then, if you were on page 17, you can't just slide the page , you have to start at page 1 allover again. Also, it would be wonderful if all products in a category were listed together when scrolling.
Terrible glitches. The app was working fine until the last update about a month ago. Now everytime I login, it prompts me with error an message to either refresh or logout. The 'refresh' option just brings me back to the same page over and over again, and if I log out and log back in, the same thing happens. Sometimes it goes to a blank page with nothing to click on. Occasionally I'm able to get in if I clear all data on the app but within a few minutes I'm unable to access my account again.
Wish I could give 0 stars. I had no problems whatsoever before the update. Navigating the categories is difficult now. I tried for over an hour just confirming my shipping address. It was correct but I finally had to go into the edit option & reenter the address to proceed to checkout. The whole experience was terrible!
It was extremely difficult getting the purchasing process started, and even with my wife's help, we couldn't navigate it. The older app was much cleaner and didn't require jumping around between categories to find the items we required. We simply typed in the code, and the item appeared instantly. This app did not work in that fashion.
I don't like the time limit to order. I had to sign in 3 different times in order to complete my full order because it kept kicking me out. I'm a little slow because I kept having to search for everything I wanted to order. I prefer the old way of just going to a category, like pain medicines and vitamins. Why change something when the previous way was just fine for us older people.
After 4 mos. I finally got the app to work mostly. After choosing to shop in the store for food I went to checkout with items to purchase but when I went to checkout it offered shipping. I'm confused but I will have to accept it this time. It's much better now that I can log in unfortunately hundreds were wasted as there is a cap on the total amount that can accumulate. Also an expiration on the balance each month.