Reviews for Otto: Your Pet's App

Can’t do or see anything. Conversations are archived immediately, so you can’t read them. Also cannot see what current prescriptions are and dosage. So frustrating.

Bring back PetPro! This is a terrible app. No way to message your vet. All it shows is the pet & their last weight. I liked PetPro where you could reference old appointments & message for new ones.

This app is worthless. Pet Pro Connect was SO much better!! If I could rate this app less than 1 star, I would!! Deleting it now. I will contact my Vet the old fashion way.

1) Nobody responds back to my questions. And 2) Information that SOMEONE entered is incorrect and there is no way to correct it from MY end. There are ficticious pets listed in the chart. And one of the pets that truly DOES exist has a VERY incorrect weight listed. 🤦🤷 The pet is 113 lbs […]

This app replaced petpro connect an I hate this app. It don’t work half the time an there’s no more paw points that can be used. If something isn’t broke why try an fix it ?? Horrible app horrible change. Bad decisions on your part ! If I could give this 0 stars I would […]

so far not too impressed. won’t let me correct personal info. constantly opens with blank pages and freezes. worst app ever. keep telling my vet to change. it’s awful.

Doesn’t work at all. My vet went to this app, so I got it. It logs me in, but then shows nothing. As if I’m not logged in. Very disappointed, as I can’t see anything about my pets. Wish my vet would go back to the last one. This one just doesn’t work at all.

This app replaced pet pro for my current vet. It doesn’t save messages or vet record/history like the previous app. I can’t even view my upcoming appointments. That’s the main benefit of having an app like this. Chat history disappears so I can’t even go back and look at the appointment confirmations. I don’t really […]

Used to have PetConnect which easily showed scheduled appointments for all animals and what each pet needed. Didn’t have to constantly call my Vet to find out. TeleVet is like the scaled down model of a luxury vehicle. Wish they never had changed.

This app is perfect for all of us with fur babies. Reminds you of appointments, the need to schedule them and other important things. Connect with your veterinarian and groomer (and… oh yeah, that too LOL) via the app. I just wish they had this when I was breeding canines.

This service replaced PetPro Connect and I can’t even get logged in. To start, it sends a link to confirm your account which opens the portal with no data, no information, and is absolutely worthless. I have attempted to login multiple times with many uninstalls/installs of the app.

This app definitely makes it convenient to communicate with the office without waiting on the phone while they are slammed with other calls and patients in the office. The message pops up on their computer screen, and the office that we use responds pretty quickly.

Just awful, I loved the app my vet used before. So useful and helpful with many options for the busy pet owner. This app never opens, constantly deletes my pets and records, gets the dates wrong and you can’t request appointments. I don’t actually see a point in the app at all. I hope my […]

This is an incredibly worthless app. Why abandon PetPro Connect? While not at all perfect it was superior to this app in EVERY aspect. I want to change contact information, specifically my phone number, but it doesn’t seem to allow that at least by the user. Filling prescriptions is absolutely ridiculous. I have multiple pets […]

Ok, but not great. As somebody else mentioned, you cannot adjust your pets information, such as weight – my dog has grown and the weight displayed is no longer true. Lab work results are not available like they were with my vets last app. On the plus side, my vets office does communicate with me […]

Not as user friendly as Pet Pro, which Televet bought out. Annoying that it texts you to see the messages in the app. You can’t see your pets records. Getting prescription refills is a pain, having to enter all the information every time, rather than selecting the pet and medication. Not at all impressed with […]

My vet got this app in early 2020, and it has been a night and day improvement for me. I can book appointments, see vaccine history, and get refills – all without a phone call. Every appointment is so much more convenient than it was before. And I feel more secure paying curbside, now that […]

I generally find the platform helpful, but it absolutely needs some UX help for multiple animals: animal profiles you can click on and nest conversations under would be great. Right now, it supports only one conversation at a time; with six cats, most of whom have some special needs, it’s very odd to me that […]

Doesn’t save messages or records (communications get archived within a few days and cannot be opened). If you start to type and get interrupted before sending, it reloads and you lose what has been typed. This is an unnecessary step versus using e-mail for communication. Why do businesses put up so many walls when it […]

Meh. PetPro Connect was miles better. You can’t see full records, or vaccines, or full chat histories. It’s frustrating as hell if you want to see your pet’s info without having to call your vet for everything. The chat feature is nice for reaching out to my vet, but it’s nothing other apps don’t already […]