Negatives They don't do batteries and don't allow SolarEdge app to monitor panel by panel production. Customer service will be needed extensively during process. positives: the install was fast. customer service is good.
App barely gives any relevant information and ALWAYS says there is something wrong with my system despite being told multiple times that my system is operating fine, so I never really know if it's retiring correctly.
The app is accurate and works well. Would be nice to see a bill cycle view. So you can monitor the true usage from the start of billing and not just the beginning of the month.
if I could rate this company at zero I would. They're great at selling you the product but horrible when it comes to service after the fact. I submitted a ticket to remove the solar panels and reinstall them after the roof was replaced. That was October 2022. it's March 29 2023 and the panels are still on the roof. Ridiculous!
My system has gone done 5 times in 30 months. last time it took them 2 months to send a tech out. They want $350 for a tech to come out add that to the 2 months of not creating power and I'm losing money.
we've had production since August and know it's February. We haven't had on month where the system fully supported our electrical use. The fall it produced 80 to 90%. In the winter only 10%. At this point we are paying a full electrical bill plus the systems financing. Solar might payoff in the summer but in high cloud coverage it sucks balls. I don't think it will be worth the pain until it is fully paid off.
This company does NOT care about their customers. I had my Panels done I. December and had an issue with getting solar production credited to my bill. It is almost AUGUST and they have NOT fixed my issue! On top of that, false promises left and right. I was told every April I would get a check for yearly overage generated, NOT TRUE. I was told, when it comes time to work on the roof for maintenance , they would removed the panels for free, NOT TRUE. Find another Company! This is not the one.
It does not allow my to see my profile at all, dosent show any of my energy usage. Every time install the app i have 6 tabs in the menu. When i close down the app and re open it, all of sudden i have 4 tabs. And i lose the important tabs like energy usage!!!! This app is busted
I would give them a -5 if I could. The customer service is extremely poor and very frustrating. My system has been down since Sept 1, 22 and here it is end of November and they still are not doing ANYTHING to correct a system that is less than a year old. If I could go back to this time last year I would slam the door on their salesman.
this app works when it wants to. Currently, i can't see any information I've been trying to get my bill info for to weeks now.
