Reviews for Panda Express

The Panda Express app is an easy way to order your favorite Chinese-American food. Beijing Beef is the best entre! The process to order is straightforward, and what I love most is how easy it is to make changes. If you want to add or remove an item or even adjust the portion sizes, the app makes it a seamless process. ​One of the app's best features is the Panda Rewards program. Your points are clearly displayed at the top of the screen. Did I mention that Beijing Beef is the BOMB!

Good until it wasn't. If you order a lot, this app was great for racking up points. It would also offer extra perks monthly when you purchase something for that month. However, I had recently gotten offered double points if you spend over $25. Of course low and behold it did not give me my double points. I could not redeem unless I place the order online which it failed to mention and I only figured it out when I had to order something online for my friend but of course it was under $25.

Great food, decent prices, and easy to use. The rewards add up fairly quickly, and you get things you actually want, too. Just wish they would add more characters for special instructions so I could more clearly communicate what I need, instead of having to speak like an illiterate caveman, lol. All in all, great app. Makes ordering Panda fast and simple.

We love using the app and food. The app has gotten a lot better. Many issues were fixed. Sometimes there are still quirks. Before the final order is placed they need to ask one more time if it is for delivery or pickup. Many times we ordered pickup assuming we were ordering delivery. We had to pay twice and were refunded eventually - not immediately. So clarifying which type of food dispersal you are placing before final payment will help. Subtracted a star for this issue.

There was an ad for a deal in my app. it awards a free medium size a la carte item for orders $25 or over. I ordered a meal totaling $55. At the checkout, there was an error message about the promotion is not valid on this order. This has happened previously on all my online orders. Scam advertising should report to BBB. The food is good.

Edit- The app now refuses to take "ASAP" orders half the time. Would be convenient if it worked reliably. The app itself works great, but after ordering a meal, it pushes several junk "offers" to sign up for irrelevant services. I'm not interested in any of it, but there's no clear way to turn it off permanently. Those offers shouldn't be pushed through this app in the first place. Would be five stars, but this behavior is unacceptable from a restaurant app.

The app has definitely been improved, it seems much easier to use. Previously there wasn't an option to select sauce's. I was happy to discover those options are now available when ordering on the app. Also there is a box to add notes which is convenient. In the past when trying to order unsweet tea online there was no option for unsweetened tea. Now I'm can request that in the note box. 😊

Good app with fairly decent capabilities. I ordered dinner for my family tonight and it was easy to get it done. Beware... The more you order the more time you have to wait to get your order. I guess, whatever so we waited the extra time. Wife was complaining though, blah, blah, blah lol ... I was like we have to wait. That's what it says, it's not me it's the app that added that time. ha ha ha. So yeah that's how it went. ✌️

customer support is terrible if you're unlucky enough to need it. there's also an update to ordering takeout with "pick-up windows" which suck completely. you show up and give your name and they make it right there - so the eta for pick-up time is worthless - and they make each order one at a time and in it's entirety before getting to the 2nd person, so you're regularly waiting more than five minutes for the next person to get to give their name at the window.

this app has never worked for me. I have downloaded it, deleted it and downloaded again. I have tried multiple payment options and multiple credit cards. each time I try to order food it gives me the same error. "We are currently unable to take your order. Please check your payment information and try again." I repeat, I have tried multiple payment options and cards... it never puts the order through.