There are too many issues. It automatically removes all ingredients from the sandwich every time you pick Customize in the sandwich section. In Baked Goods Feast, it doesn't let you add any item to replace out of stock items. So you end up with three items in '6-pack'. Says You've reached the limit.
I wanted to touch base with you about the promo that was running, the one where you get 20% off when you add 2 items to your order. I tried to take advantage of it, but things got a bit confusing. I ended up adding around 15-16 items to my cart, and when I tried to apply the promo code, it said "sorry, ineligible items" and asked if I wanted to add something else. Would it be possible to clarify which items are eligible for the promo? That way, we can avoid any confusion in the future!
app no longer works after latest update. try logging in and get 'oops, something went wrong' message at the bottom. tried uninstalling and reinstalling app. still won't work. also tried installing app and signing in on my wife's phone to see if it's an issue with my phone, same issue on her phone. both androids. can no longer use my drink club rewards. disappointing
Getting the sip club membership is really worth it, because of the extra rewards it helps to make Panera affordable. They must have recently updated the app, now it has a lot of issues. When trying to redeem a reward if you try to "swap" the app crashes, it also seems to restart out of no where often now. Also some customization options are only available for certain items, example a dressing will sometimes be available for one salad, but not for another. Please fix the rewards swap button!
Panera is where I go only when I can afford to spurgle a little since it's a very pricey option. It's also been apparent for some time that the size of some of their items have become smaller while the prices have either stayed the same or have increased. However, one can't argue with the quality, freshness, and selections in their menu.
Great for ordering with kids in the cafe at a table, great for on the go-stopping by to pick up ur order. Although, I come here all the time. I don't always use the app (u can use #), but now I'm realizing that even when u give them ur phone # at the speaker, u don't get any rewards. Maybe I just don't know what I am doing, but the reward scheme here seems insurmountable. I've been here 18+ times in the past 6 months and have and never had a reward, hmm, it won't keep me from eating here tho.
App needs to be able to provide better ETA estimates for busy restaurants. I arrived a couple minutes after my order was supposed to be ready and they hadn't even started yet. And I received a notification after my pick up time which would have been nice to have before I made my way to the restaurant. Not sure where the issue lies here but it was upsetting.
The app is very easy to use. It has many options that allow you to choose how you wish to customize your different food and drink items. It's very easy to apply rewards and use the offers. All the food that I ordered which included a bread bowl soup and a salad were prepared exactly as I asked. Hot items were hot and cold ones were cold.
what is the point of an app if it isn't to customize, createand actually order what you want faster and ahead of time? $7 tiny half sandwich, but I can't ask for no onions? no cream in iced coffee? why isn't that an allergen? $1.19 min piece of bread, but not allowed any butter? why? cart empties itself in seconds, even while you are in the middle of ordering. gotta be quicker, not allowed to review the menu.
Don't use the app delivery option. Order was late, soup was cold and drink was watered down with the ice melted. the app does not offer a reasonable man's of correcting this issue and even though they use Door Dash, there's no way to submit feedback on the drivers or the orders. Submitted my issue on the app and they offered A CREDIT TOWARDS MY NEXT ORDER. There will not be a next order because every recent experience I've had with this restaurant has been a painful waste of my time and money.
