When it does work, it's convenient. Unfortunately, it requires parcel delivery people to be responsible in order to work right. Many times my package was not in the locker like I thought it was supposed to be. My one package went missing once, and the last time I didn't even get a notification that I had one waiting. Pointless service if it doesn't tell you your delivery is waiting. Great concept, terrible reliability unfortunately. Unsatisfied.
Joel Wilcox
App is (sort of) useable but has several inexcusably bad bugs. For example, I can't update my contact information or change my preferences for how it notifies me of packages. No matter what I do, it tells me that an occupant with my first and last name already exists ... Um, yeah, that's me, and I'm not trying to add an occupant! It also sometimes registers my packages under my wife's account even when they're addressed to me, so I don't get notified when they arrive. Pathetic.
Tetiana Kushla
The app is simple and easy to use. But it never shows any notifications. In my settings, all the notifications are allowed, o both device and app level, but I never get notifications. But I get emails. After I get an email, I go to app, and there is nothing. But after the app is open, it starts refreshing and pulling data, and after about 10 seconds the info about my package appears. Looks like this app totally fails for any sync when not running.
Scott Balmforth
Terrible. Have had nothing but issues with this app. Ever since I moved into my apartment, I haven't recieved notice of any packages. I had to go to the main office to get the locker open and I was told to contact their customer support. The app says it requires an update and when I try to update it, it brings me back to the Google Play store and does nothing. I've uninstalled and installed the app twice to no difference. Can't even access the app anymore at this moment.
Amy B.
I wish I could give zero. Since the last major update, I get no notifications, and the best feature: the touchless open box button was removed. Why is the Android app so much worse than the apple app?? Update 8/18/23: The app has not gotten any better with the updates. The 'open box' button is still missing so you have to manually put in the numbers. The biggest issue is that the notifications stopped a while ago. I have to rely on the Amazon notifications to know when to get my packages.
Natalie P
Formerly 5 stars, now wish I could give 0. Some recent update has rendered the app completely unusable on my Android. I no longer get notifications(even though they're set up to allow notifications), and every time I try to open the app it closes and I get the "app keeps stopping" system error popup. Clearing cache, uninstall/reinstall do nothing to fix it.
Txss Camaro
03/28/2023: app was updated and again is not working. Crashes out. Luckily I opted to get a email and text but prefer the touch free option with the app. Very disappointing considering what I have to pay to have this service. Not getting notifications when I'm being advised by Amazon that the parcel has been delivered. I opened the app and it shows that I need to update, but when I go to the play store, no update is available. I'd really like to get my packages but have no access.
Juan Parra
The app is about useless. The service itself is great, putting in my information on the website was easy enough. I get text and email alerts when I receive a package which is great. However, the app itself refuses to show that I have any packages no matter how many times I open the app to check even though I've received an email and text alert. I've checked all my information, signed in an out repeatedly, reinstalled the app several times but it ALWAYS shows no packages through the app.
Cyberdiggs
The boxes work fine. But you can't talk to a human being if you have an issue. The only options you have if you're having a problem don't get you to a human. Poor customer service. I tried calling the number and just had a computer tell me everything was ok, then hung up. There was no option for account help that did not just report that my issue was cleared up... then hung up
Mallika Dey
Had to register for this service because of apartment management's decision. Not many packages get delivered in the locker. Out of the 2 packages delivered this year, I didn't get a notification or a code for one. So that makes it a concerning 50% failure rate! Didn't even hear from their support after raising a concern. Looks like the support request vanished in thin air. Update: They never fail to fail. The third package that I received this year through this service did not belong to me!!
