As a teacher, I can't reply to messages through the app; I have to use the website. Otherwise it gives me a confusing message about how my reply is private, with a cancel/submit button. Both buttons close the window without letting me reply. I also find it hard to locate messages that I know I've received. I have to reference my email to find out which post a message came in on so that I can find it to reply to. All in all it works okay, but is very buggy and challenging to use efficiently.
Ronin C. (ronin.c.2009)
I've had a less than stellar experience w/ this app. Trying to navigate my way through it is like navigating the Bermuda Triangle! I can't send direct messages to the teachers & homework reminders aren't anywhere to be found. Having to double tap the back arrow EVERY time I want to see the previous page is incredibly annoying... & confusing for me. #lessthanstellarexperiene
Kristin Wissler
I have had the worst experience with this app, it does not work at all! I've been told they're trying to figure out the problem...but now it's been over a month into the school year and going into snow season (School notifies via app -which I won't get!) So it's just absolutely garbage and actually worse than if it didn't exist at all. Extremely frustrating!!!
A Google user
Use it because I have no choice. No granular controls for notifications by channel or even just to make them silent - it's all or nothing. Clunky interface, very slow, no offline caching, basically what you'd expect from software sold to people other than end users - i.e. no focus on UX since the people using it don't pay/choose to do so.
Jen P
Most days I'm just looking at the 'loading' circle. When I send messages, I can't always Submit them because "submit" disappears. Update 2 yrs later... I hate it even more now. Eventhough I've updated all of my instant notification settings for email, text, and app, I'm still receiving notices 24 hrs after the school sends them out. I hate that so many schools depend on this type of communication. Important information has been missed more than a few times now.
Kate Viera
App frequently stops. If it properly functioned all would be well. I do not have the time or patience to have to retry signing documents over and over again to later face a deadline from the public school for signed documents that their app should have worked the first time I tried. There has to be a better platform than this. Truthfully, I'd prefer to have to physically sign things brought home from my student over this garbage any day. At least I could submit them before deadlines that way.
A Google user
I love the service, but this update (Oct 12, 2018) seems like a step back. Can't filter messages/posts by classes/groups. Lost the student/parent avatars/pictures. Directory is clunkier to navigate (would be nice to be able to choose sort methd, first name or last name; parents' names appear as a long string rather than on their own lines, etc.). All in all, I preferred the compact display and color coding of the old version (would be nice to have different displays in preferences).
Danielle Tomassini
Long email chains and can't save images. I want to like this app but two main features that I use a lot stop me: when you get the messages in email form you get every single message in that thread so it's super long. The second issue is that images that are shared in the app can't be saved. I think it's a bug but they haven't fixed it in months.
Sarah Davies
It was great in the fall (2021), but I've had several issues in the past month or two. It seems like it became less intuitive. When I open the app it now defaults to a page that rarely has relevant information, which adds extra clicks in order to get to the posts I'm looking for. Annoying. Last month I also realized I was not getting some critical alerts from the school district, but it was not obvious what settings I needed to change.
Tracy
Wayyyy to many notifications. I changed the settings to only get an email daily and not get constant notifications but I'm still getting flooded with emails and notifications on my phone. Good app other than that. EDIT-- Even after selecting said digest option, I get 6 emails a day, and notifications at every single post. 1 at the end of the day would be fine, but this is overkill. Parents have more to do than read posts 24/7.
