Was not given a shorter time option at a garage, booked anyway, was then unable to cancel the reservation and overpaid $50 more than necessary. With multiple contacts back and forth, ParkWhiz refused to accept responsibility, saying that they don't set the rates, which is true, but they also didn't offer accurate information. After I alerted them they promptly fixed then available options for the location, but in the end not the garage nor ParkWhiz would accept responsibility and make it right.
Dan Leithauser
There was an error in the first transaction for parking (or so it said), and I did it again. Then I found two charges on my credit card. Like someone else I wrote an email with the ticket numbers asking for a refund on one. Got one email back then silence after multiple inquiries. I called them directly and am waiting for the refund. The app is part of the problem with no firm confirmation of a reservation. Ideally, if a reservation is successful it should send a text to your phone.
Sherrie Smith
Tried to book parking 1.5hrs before an event, but it kept saying "no times available". How is that possible when the event sets the times (and the app even confirmed this) and I was trying to book within those set times. So since the event picks the times, it also wouldn't let me change the time to see if I could book. This resulted in me having to pay an extra $15 to park when I got to the event. They need to fix this app
Omar Hernandez
Downloaded and booked my first reservation. Got to the garage and they were full and would not honor the reservation. Parked further down the block at another garage listed in the app, but couldn't get the reservation transferred. Walked past the first place and they were letting in cars. 🤬 The developer response is comedic. Customer service just ignored that I went to another one of their garages and wouldn't help resolve the cost disparity.
Kelly Drinan
The advertised $5 promo rate did not apply when I booked. When contacted, the company gave me a $5 credit towards another booking but not as a discount, as advertised. To make it worse, the app charged $21.90 for a lot that had a drive-up rate of $12.00. When I contacted the company, they advised they charge for the "peace of mind of having a spot." I used this app because the venue instructed us to. Not for "peace of mind" on a completely EMPTY lot that I could have easily paid for in person.
leslie sterrett
Makes choosing easy, great prices, no hassle. App knows what event you're going to see, so you know the lot /garage won't close on you. Fully describes parking, including walking time. Use the map to pick. Pay ahead - drive in /drive out without seeing anyone bc it has your plate number. We recommended ParkWhiz to another car pulling into the lot, and they were thrilled. Yay!
Andrew Diehl
Update - they did end up issuing me a credit, which I appreciate. ___ After using this app for years, and spending hundreds of dollars through them, I had an issue with a parking pass last weekend - here's what I learned: 1. They don't have any phone customer support. 2. Their email support suggested that I rebook, at a higher rate, then just stopped responding. 3. There are apps with much better service available.
Monica Manjarrez
I was not able to park at the location selected. There was no parking attendant present, and the gate would not open. Customer service was of no help. I had to drive around for over an hour, trying to find parking. Was late to my event, missed half the show. Definitely won't be using parwhiz anymore. One and done! Oh, and their website says they do not offer refunds in case you can't find your reserved facility, nor if you opted to park elsewhere!!!
Rob Thatcher
I bought parking tickets for an event weeks before the event at a good price. Went to the garage to redeem and they overbooked at a price of 8 x more and refused to honor my ticket costing me a lot more money and time to find another parking space. ParkWhiz refuses to help. I would never use this app again as they allow and are ok with scammers on their app. If you want to waste your time and end up paying a lot more then go ahead and use this app.
M T
I got charged extra on site for a parking I booked through the app, and the next day I got an email from ParkWhiz that the parking providers shouldn't have charged me extra (which they really shouldn't have, I did not stay longer than what I reserved it for) and they issued me a credit, and that was even before I complained to them about it. In my opinion that's an example of great customer service, good job.
