Reviews for PayByPhone

For the past three days, multiple location codes have come back with errors saying the location cannot be found. Almost got a ticket the first time since I was a block away trying to fight with the app; when I gave up and went back to find the machine, there was a parking cop standing […]

Useless. This app will not accept my valid credit card. I triple checked to make sure everything was entered properly, and it wouldn’t accept the card, a card I am using currently on other apps and to make purchases in stores. The card works. I then scanned the card with my camera to make sure […]

Tried to use their lot on a Sunday in Denver to quickly get to a reservation. Typically, when you park, you can just pay with a qr code. This required me to install the app. Then, had to create an account. My card got flagged for fraud as soon as I selected my parking time […]

Who thought it was a good idea to add “promotional items” during the checkout process? I imagine the typical use case is someone standing on a sidewalk trying to pay the meter so they can get to an appointment of some sort (probably running late after hunting for an open spot). Why add delays by […]

Parking should be charged at the end, when you “clock out” like in the parking garages with tickets. This will also eliminate the possibility of making mistakes when estimating the time or confusing minutes with hours. Or at least you must have a way in your app to cancel the parking! I only used 7min […]

App has been inconsistent at best. For a year, I was unable to use it because something was “broken” in my account connecting an API to my credit card. No matter what card I used, I would have my payment declined. Finally convinced customer service to let me delete my account and start over. That […]

When you run low (less than a minute), it won’t let you add more time. It also suggests nearby parking instead if bringing up the location you have history with. You have to dive through several menus to get your parking history. Really annoying when I use parking for work and have more important things […]

You can only have up to 5 vehicles. It becomes a chore for people who travel and rent cars frequently. Edit: Response based on the developer comment. * Deleting a vehicle, adding a new one, and paying for parking is pretty inconvenient. Why set an arbitrary number of 5? Is there a restriction on how […]

I just removed this app. It’s getting worse! Just stopped working. Was great for about about year, but today it took several minutes to load then long time to accept time and payment and generated error both times. Gave and went back to coins. I have a new phone with plenty of storage and memory, […]

It was ok until we got a ticket for not paying. I was “late” to make the payment for less than a minute due to internet issues. The app doesn’t allow you to pay when the reminder pops up. So, why does the app send you a message asking you to extend the time? You […]

Downloaded it, set up an account, entered my vehicle, the parking location, and after ALL of that, about 10 minutes, it said payment couldn’t be accepted at that time. I hadn’t even entered any payment forms yet! So we left, went somewhere else. I deleted my account and deleted the app. This app is total […]

Useful, but can be very slow when it comes to selecting time period to park – Keyboard takes a while to appear on screen when trying to select no.hrs! Keyboard issue worse 8/11/24, so used a carpark machine (one of them already out of order!). Today(4/6/25), app kept either declining card or stating that it […]

the update doesn’t work. Looks nice, but if I can’t use it to park, how it looks doesn’t matter. Update: the app no longer recognizes stall numbers, so parking using the app is impossible. Also, uninstalling and reinstalling the app also does not work. It won’t download. Also, the response from the company to chat […]

Until recently this was a brilliant app and worked perfectly. Convenient, quick, and effective. Then payment verification was introduced and it just won’t work. The verification request goes to the bank successfully, and can be authorised correctly, but this app then insists its been declined. Unfortunately Pay By Phone seem insistent that its not their […]

I can’t wait for the National Parking Scheme to get set up, because instead of having dozens of apps to pay for parking you’ll be able to choose one and pay for all your parking around the country from one app. And when it’s time to choose an app, this will NOT be the one […]

good app, but it won’t let me park in the same area even after I move my car the required 100ft. only allows me to pay for the alloted 2 hours, and then I can’t pay again even once I move my car because it has no way of telling. It used to let me […]

The most recent update broke it. It worked fine before that. Now, when it opens it gives three information pages for which you can choose Skip or Next (twice) and then Done. Skip doesn’t work or do anything. Next, Next, Done doesn’t advance either when you press the Done button (it just sits) so there […]

new update is terrible. unfortunately this app is now basically unusable. not only did it not give me a notification when I was recently parked in Seattle resulting in a $65 parking fine Even though my notifications were on and there were no reasons why I should not have received a notification… and when I […]

Downloaded the app, but it won’t take any form of payment. I tried 3 different credit cards, including Google payments. Took about 10 minutes of fumbling before I just paid by card at the meter. What a world app, when there is always an error adding a payment method. Had a 2nd person try too…same […]

The recent update is a real down grade in the UI and UX. It is now impossible to use this app if you ever turn off your wifi. There is a pop-up window telling you GPS works better when they scan for wifi, and if you dismiss it without turning on wifi, it instantly reappears […]