Reviews for Paychex Flex

Requesting time off is a nightmare. After making and submitting a request, the app adds another day without your knowledge. The only reason I saw it was I happened to review the request afterwards. So, there is no way to request a single day off because the app requests two days. Get it fixed!!! Two years later, still required to use this app. Doesn't connect and no way to personalize the experience.

App was doing fine for two weeks. Now I can't open the app without it shutting down a few seconds later. It made me 5 minutes late for clocking into work and I had to uninstall it just to clock in and the same issues is still happening so now I have had to uninstall it. Again which clocked me out but I can't clock back in and even if I could there is no guarantees it's going to work for me to clock out later!

This stupid app won't let me clock in because it needs to be updated, but then it won't give me the option to update. You're messing with my money because you're not letting me clock in. This app is horrible, just about every single time you log in to the app you have to verify through a text message, I'm logging in from my secured phone, I could understand if it was once a week, I understand the need for security but not more secure than logging into my bank account.

Absolute embarrassment of an app. If it opens at all, good luck logging in. It will tell you your correct username and password are wrong and when you reenter it, it will take it like it's gonna work and just buffer endlessly. The only option is to "log out" where it then takes you to the same log in page with a translucent "sign in" button meaning you can't press it so you're not longer able to log it. The option to use the finger print sensor is just not there anymore. Garbage has more utility

This company doesn't care! Takes forever to log in, even when using finger print. Then it asks for a verification code. Can't stay logged in after I finally get in so I get to do this every time. My favorite part is when it "errors" after I punched in and then I can't punch out cause its telling me to clock in. Check the clock ins and it just says Error for out time. Been dealing with this for over a year. Sick of an app messing with my income. Trying to get the boss to switch check companies.

I struggle with this app every day. It's slow and never remembers my device. This usually causes me to be counted in at a few minutes later than intended as I jump through hoops for verification and wait. And clock in location is horrible. I once clocked in next to my manager and she showed me how it thought I was clocking in at the gas station a mile down the road on her end.

Application is frustrating. You're required to have to pay for a text message every single time you access the app (not just clocking in and out- EVERY time you OPEN the app), using your back button on an android phone logs you out instead of just going... well, back. The application also has a hard error if you do anything the same minute as another action. Like if you clock in from lunch then clock out for the day, itll error and require you contact an administrator. Ignoring the login issues.

I keep getting a "request header too long" error when I try to use the time and attendance tab. The only "fix" I've been offered is to uninstall and then reinstall, which then requires me to go through logging in and seeing up my fingerprint again so I can use the app quickly. If fixed, I'd give it a rather higher ranking, but until it is, it's hard to respect an app that was written poorly enough to be able to screw up when interacting with its own company's servers.

Should of stayed with Paychex Time. With the last update it wants codes to be entered to be able to punch in or out. I put the code they sent in and the app froze. Tried again. They sent a new code. I put it in and app froze up again. Then I get an email saying my account is locked because of too many attempts. If the app would work I would not have to try more than once. It let me punch in but not out. Tried calling the tech support number. Totally worthless.

Newest update absolutely sucks. It makes this app completely unusable! Not able to login at all and just keep getting a "connection error" even though I can connect to literally every other app. Completely useless if it can't even be opened. Also, I love how this latest update was supposed to be "minor enhancements" and all they did was make this app completely unusable. Good job guys.

Couldn't sign up because it's asking for an invite, contacted the customer support in the app, got clueless customer support who just said to go make an account, when I explained I couldn't they asked for the last 4 of my social security number, I asked why they needed it and they said they couldn't help without it so I gave it and they told me to sign up again! When I asked for a supervisor, the agent said he didn't have access and ended the conversation. Absolute trash customer support.

Awful app. If you change WiFi it will make you do verification again even if you tell it not to. Sometimes even if you don't change WiFi. It can take minutes to load and struggles if you do anything other than clock in and out. And now when I log in it says to update but when I click "update now" (the only option) it takes me here where I can uninstall (if work didn't force me to use it I'd never use it) or open. Which uninstalling and reinstalling doesn't update it. Useless. update: it's worse

This app is constantly deleting my saved login info. I have had to re-setup my credentials on the app no less than 5 times in the past month. It takes FOREVER for the actual clock-in button to appear. I have legitimately lost work time because the button will not load. There have been times it was so slow that I had time to find an empty work computer, log in to it, log in to the paychex website, and use that clock in and the app still won't have loaded.

I liked the app a lot until recently, when a cookies notice is covering almost all of login boxes. I type my password anyway, but I can't see that I'm typing. Then I hit a part of the submit box, the only part that I can see. Once it logs me in, it's fine. But what is the deal with the cookies add that won't go away? I can't scroll down to accept or do anything else with it. Every single time I open the app now, that cookies notice is there over top all the sign-in boxes. Please fix this!

It won't remember the device, so you'll have to receive a text message almost every time to log in. There's a bunch of problems where sometimes it just won't let you log in or clock in or out sometimes, usually just in. I don't think there's been a full week where this app had no issues. I've used this for 2 different jobs, and had the same problems. These problems have been happening for at least 3-4 years with no fix.... This happens to all my coworkers, even my managers.

I've probably never given 1 star on anything in my life, but this app makes you go through an insane login process every single time it closes for even 5 seconds. After having to do it a few times just to get some numbers, it crashed twice and started me at the beginning. I bought this galaxy new yesterday. My work needs to find a more efficient app, because I can't do it.

This app worked for the longest time and then it stopped working. The developer screwed it up I think by making it only usable by the newest I-phone user who have retinal scanning to unlock the program. So stupid to isolate 50% of the market who have older Android phones. At least I can still access my account on my computer. UPDATE: I bought a brand new phone and the app still won't work. Very annoyed that their app won't work on a brand new phone. Don't download - don't use !!!

This might be the most annoying, unusable app out there. It constantly has to text you for verification to let you sign in. Sometimes 5-6 times in a row... At what point does it just know that it's me... It's the same device, the same everything. Also, it's super slow to load. Literally if your company has you use this to clock in, expect to need to sign in a couple minutes early because it will absolutely take that long for the app to load. This app needs to be simplified. It's a total mess.

It's awful. You may think this is a better solution to everyone standing around a single computer, but you will wish for those days again. With this app, long gone are the days of quickly clocking in and getting to it. Now, you get to experience things like multiple verification codes, random lockouts of your account, issues clocking in, awful support, and incorrect time keeping. Seriously, how did I punch in 12 hours in a 4 1/2 hour time frame?! That is this app's one job, and it can't do it!

a glitchy mess that barely works. nearly impossible to log in 90% of the time. i use it so rarely because of this that ive forgotten my password and when i attempt to change my password i am stuck at "password does not meet the requirements" despite meeting every requirement. when i do somehow get it to meet all the requirements it then says "passwords do not match" even when they 100% do. i have tried this 30+ times over, there is no possible way this is my end. horrible app.