It does not connect to an outdoor motion sensor at all, neither to any of my dimmer swotches. No matter what I do and what I tried, and reaert them multiple times, I've wasted over an hour already. Very frustrating!!!!!!!! Also, when I got a new phone, the app cannot connect to an existing bridge because it says it's already connected to another home.
Works well but Google home is buggy, used to work fine, now it works but it also says "can't reach hue", right after execution of a command. So how can it adjust lights if it can't reach hue? Also the geofencing does not work properly, if you leave the fence area and return but don't have service or wifi until inside the fence , the action is not taken. The app on the phone should determine if u r coming or going and issue the cmnd as soon as you have connectivity. 3 star.
The old app was better, it was easier to use and always able to discover new lights. It takes me hours to get lucky enough to add one new light. Even if I use the Serial Numbers, the new lights just blank. Since I have 4 hubs and close to 150 lights; I think I have some experience in adding lights. Get ready for a lot of headaches folks when adding new lights.
Updated app again today, still a big mistake. The app had me log in (why? Other apps update and stay logged in!). Screen did not go beyond the log in. I'm sure my Hue lights need software updates, which I was planning to do but can't. I don't want to go thru the whole process again of setting up groups etc. Fortunately they still work fine with Alexa controlling them by voice command.
I've had this system now for a few years and last night (October 25, 2020) it stopped working. It keeps saying that it can't find the bridge and to make sure that is on the same Wi-Fi. No problem with my Wi-Fi & live alone, no pets, pretty much it's router & bridge have been untouched. I'm not the only one having this issue. Until they give us a fix, this rating is going to stand.
Works well...when it works and it often doesn't work. Routines randomly stop working, or work one day but not the next. Support (which is just a list of FAQ - no live support) says 'delete and redo the routine' but that didn't help. Worked well the first couple of years, now I never know if the lights will be on or not. When I replace it, it won't be with another Hue device.
STOP AUTO-RESTARTING. I do not need the app running in the background, and any app that automatically restarts itself in the background every 8 to 12 hours is spyware. I infrequently use the app (haven't used it in at least a week, and typically use it once or twice a month to adjust outdoor lighting), and once the bridge is set up, the app is not necessary unless I want to make changes. However, I keep finding this app restarted and running in the background for no valid reason. FIX IT.
Please keep working on the app. 3 complaints. #1 the app constantly disconnects from the hub when closed and you have to wait a few seconds for the app to connect every time you open it. I'm constantly waiting. #2, i want to mix sunset routines with absolute time. like lights come on at subset and off at 11pm. let me do this! Finally, the location awareness sucks. I pull into my driveway and have to open the app for it to realize I am home and to execute the come home routine and turn lights on.
Wake up automation stopped working June 20, 2024. Morning of 6/20, lights failed to turn on over scheduled time range. 6/21, once again failed. I went into the settings and moved it to a couple hours later, and that worked. Put it back to usual time for next day. 6/22, worked as expected. 6/23, failed again. I restarted the hub. 6/24, worked as expected. 6/25, failed again. My setup had been working mostly fine since September 2020, apart from lights sometimes randomly turning off on their own.
App was good for a year. I have 4 recessed lights, and up until I updated, the app worked perfectly. Then it only connected to one light, then the app lost three of the lights altogether. Not just failing to connect, they disappeared from the app. I uninstalled the app then reinstalled. It took 2 hours to connect and could only connect to 3 lights. Five hours later, 3 connected lights failing again. But my daughter, who has an iphone is experiencing zero issues! Clearly and android issue.
