Reviews for Pizza Hut - Delivery & Takeout

New: Broke app for 2 months can't even login. The tip is calculating on the final total(tax and delivery fees) when it should be for the food only. Also, can't save my credit card info in the app or pay via Google pay, so not a great experience to use each time. 1 year later and they haven't fixed either issue. Downgrading to 2 stars. Now to 1 star. Can't log in or interact with the app at all since last update.

Keeps telling the restaurant isn't open even though it is and won't show me to place an order. Then I order from the website instead of the app with no problem. Why would you have a message that says "there was an issue placing your order" instead of telling what the issue is so I can at least troubleshoot. I bet you're missing out on millions of dollars worth of sales just because you won't make the app functional. I'm not even going to waste my time trying to place an order ever again.

I downloaded the app so I could create an order, figured it would be quicker than going to the website. I was wrong. I open the app and it won't even recognize me clicking on sign-in, continue as a guest, or anything that should be clickable. I've never had an issue with Domino's Pizza App. Guess that's where I'll be ordering since their app works correctly. I would be getting this issue fixed quickly!

Absolutely atrocious. The app is completely unresponsive. You can't click on anything because the app is freezing or someone forgot to program the buttons to actually work. You can't click "Sign In" "Continue as Guest" or anything else on the sign in screen. Before uninstalling and reinstalling I tried to confirm my phone number, and none of the buttons on that pop up worked either. This app is utterly useless.

Download the app for the Tmobile Tuesday deal. It is horrible and the flatbread pizza wasn't worth all the ordeal to use it. I could not get a card payment to go through and the first time to pay in-store didn't work either. Finally got the order to place and when I picked it up, the total after the coupon didn't load. After the "fixed" the price in the store, it was more than the price in the app. I uninstalled and won't be going back. Skip Pizza Hut and this app.

app always has problems. I get so tired of having issues logging in. they've had "issues" applying rewards. they forced me to do their recent update. after that I logged in, saw the screen for a couple seconds then it disconnected and now says my account is locked. doesn't give you any options. can't locate a phone number to get help. had to choose invalid options for the online chat as that was the only thing I could find. guess they just want my business to head to elsewhere!

App doesn't work anymore. It freezes immediately when it loads 80% of the time. You can't select anything. When it finally lets you login it doesn't let you edit your address. You type in the address, select it and then it brings you to a page to verify, but before you can select a field and type in it, it loads the next screen. Garbage app now! Also, why is delivery $6.99? That's pretty outrageous considering we still have to tip the driver. Multimillion dollar company...sad.

App tends to be buggy moving between menus. Often requiring to reload to work. This is especially true when actually trying to press pay. It often fails to do so then resulting in the need to re-enter your order. But sometimes it works alright. Needs some optimizing to be smoother for customer usage. The food is good. Stay with the old style look for your advertisements and buildings.

UPDATE 9/23: Can't use it at all. Opens up to an option to update phone number. Neither of the available buttons do anything and you can't move the pop up out of the way. Totally broken and USELESS. It's getting a lot better. Good to see continuous work to improve what used to be a barely usable app.

App loads to a red screen with a link to contact them, a link for legal info, and a link to Hut Rewards Terms. Nothing else. I've waited 20 minutes now to see if anything changed/loaded. Nothing. Nada. Exactly what you're getting from my wallet. Done with this company/app. I have 4 other restaurant apps on my phone that work perfectly well. So it's not my phone.

Unfortunately, this app had a recent update that took it from something that was lightweight, fast, and reliable to the mess it is now. Doing something as simple as incrementing an item by 1 causes the checkout cart to reload (taking several seconds) and? Bizarrely? There were naked boneless wings in my checkout that I didn't order. And then when I tried to remove those, the whole app crashed and now it won't restart. Very unfortunate, and the second crash I've had since the update.

Constantly kicking me off so I have to enter my order repeatedly until the app. stays up long enough for me to complete my order. Sometimes I become so frustrated with the app I try to call it in but, that is also complicated and results in not being able to order anything half the time because they can't connect me to my store or they mess tge order up. Pizza hut is my favorite so I keep trying.

App is typically user friendly and straightforward. Biggest problem is that this app doesn't function half the time I am trying to use it, whether a full crash or an error, and never offers a specific error type, only "something went wrong, try again later". The app also has significant difficulty processing orders when trying to redeem rewards. Why bother giving out rewards points if you won't let us access them? Updates have made this worse -_-

UPDATE: You can't even add symbols to delivery directions, and the character limit is so small it's worthless. Why? It's almost funny. There is no ability to add a gate code to get into a gated area. The app crashes. It won't let me redeem points. I have to continuously back out of the app and close it, then open it again so that my inputs will be accepted. I get error messages telling me something went wrong and to try again later every few seconds. Updated: still accurate. No fixes. Horrible.

I'm replacing my review with an unfortunately worse one. This app is garbage. It only opens half the time, and usually gets stuck on the opening screen. It's slow and laggy when I do get it open, but worst of all, it complains that my email address is invalid. The same email address I've used for years and placed orders under. I give up; I guess no more Pizza Hut for me. Bye.

Soo glitchy, doesn't work half the time. I try to start an order and it won't allow me to click on something and then it'll just close out the app after a few seconds. I usually get fed up and just switch to a competitors pizza app and order from them so I can just stop messing around with the issues. I'm using a Google Pixel phone and my app/phone is all updated. Sooo 🤷🏼‍♀️ what gives!?!?! You're losing money, so fix it!

Changing my review as the app is far worse now. I just installed the newest update and it won't even work now. I have uninstalled/reinstalled multiple times and the app is just frozen. It won't do anything. Before the freeze it would add incorrect items to the cart all the time. Crash multiple times before I can finish an order. And now it won't even work. Worst app ever. More buggy than an ant farm. 0/5 stars.

Of all the pizza chain apps, Pizza Hut's is the worst. It barely works half the time, the other half it just doesn't work at all. rn it opens but then is froze on the home screen. Nice.. It's been buggy like this for years, across multiple devices. Very slow & inconsistent. Even when it works it's annoying to use. Maybe get Dominos to help you design a decent app 🙃

Another update: I tried to use my app. It said there was an update. I completed it and still cannot login. YOUR SIGN IN DOESN'T WORK. I can't even begin as a guest. I would add a screenshot but it won't let me. I have to update my review and say this app has stopped working all together. I recently had to go to my computer to order online. That's pretty sad in 2025. A delivery fee on top of a tip is ridiculous. Especially a $5 fee

I can't ever use the app anymore. Like everyone else has said in their reviews, it freezes on the home screen and you can't even click on anything or scroll. Uninstalled and reinstalled multiple times, cleared app cache, etc and nothing makes it work. I have to use my browser and go to the website to place online orders and the website is slow and glitchy, too. Come on Pizza Hut, get it together already.