This app has been very useful for quickly browsing through things such as the PSN store, my friends list, and viewing trophies in games. Something I've been wishing they'd change for a while now is the way you view people's trophies so you only see what they have unlocked. If you and someone else share a common game, you will see the icons of the trophies YOU'VE unlocked when viewing THEIR list, and the only way to know what they have or have not unlocked is to view each individual trophy. A very minor thing, but it would be a welcome update.
A Google user
The app is OK. It's useful for shopping for new games or adding free monthly games to your library while on the go. But, it has lots of problems. Trophy lists are not accurate. It very often shows your own trophies as someone else's. The biggest annoyance is that the app sends push notifications when someone messages you, but when you click on it you are told you have to download a completely different app to look at the message. And, this notification can't be turned off. Why?? So dumb.
Rene
Laggy and unintuitive. Often need to go to the website to complete a transaction or verify some notification. It'll log you out after some time and force you to login + verify and their "anti-bot" verification is horrendously slow, tedious and inaccurate. Additionally, it's a pain that this thing wants an update every few days and will block you from using the app until you update. So yeah, the whole experience just keeps getting worse. I really do miss the app from a few years ago.
Cameron Asbury
Messages no longer work on the app. Since PS4 and PS5 have no way of transferring images and videos taken on the console, I usually send the images/videos to a friend via messages and download them from the messages on the app. I tried to do that today, and it won't work. All the messages say "Something went wrong. Unable to load party. Try again later." The PlayStation brand has really gone downhill in the past year, since the PS5 came out.
Heather klug
Doesn't show all the games. I'm looming for tomba and the app won't pop it up. On top of that. I haven't used my account in several years , yet I just logged in and all my purchases and games are gone. Ff8 tomba 1 and 2 , all the parasite eves. Lots of old classics and your store says their now unavailable. Pretty messed up since I paid for the digital copies. Didn't know you'd lose everything if you don't log in regularly! About 100$ gone! And since it's been so long showing you is impossible!
Maggot K
Idk what it is. I'm guessing it's a new update of some sort. Every time my screen times out, the people in my party can no longer hear me. It kicks me out of the party over and over again, saying I have a "network error" even though my internet will be working perfectly fine. Also this has been an issue with Playstation for a while, but it gets annoying not being able to delete numerous logged parties that just build up on app and on Playstation.
Drew Strange
Needs Update! It is nice to be able to access the PlayStation store without using the PS5 or PS4. However...this app lags bad when scrolling and especially when playing the preview video clips. I like to use the app to check sales, but it is a huge struggle to scroll through the game lists. It is almost impossible to get through all the sales. It takes me hours. I have a brand new Samsung Galaxy S23 Ultra, so it is not the phone. Sony, please update the PlayStation App. Thanks.
Jonathan Martich
Simple stuff doesn't work. I don't know about all the big things, but Simple stuff like redeeming online codes are impossible. And then trying to find support for the app, also impossible. "Support" leads to a rabbit hole of refunds or hardware issues and "Feedback" is little more than 'tell us how we're doing.' Other than just buying digital content, Sony is happy to make sure that works.
Drake Reed
Able to download games and talk with friends while In the app, though when downloading a game to your primary console, it has to be in rest mode when you hit download. If it isn't, It'll start the downloading procedure next time powered on. One problem I have is with the PlayStation store, can't access the entirety of it, which you can't be mad with cause, able to view the entire store on a simple app, sounds mad. Also not able to access all trophies, but again, be mad if you could.
Miko Of Death
Okay, seriously. Fix this problem. I can't even sign in or log in, says "connection to server has timed out.", and I couldn't even ask for help because it said that it directed me too many times which is weird. I've been trying for days to get in and it's useless. You're going to lose people if this problem isn't fix- I mean I can't even get IN in order to actually see if the app is worth my time or not. Please fix this issue. Until then, I'm keeping the one star.
