Reviews for PNC Mobile

7/29/25 Update: Mobile deposit works better, so that's nice. However a new, much more annoying issue has surfaced. I use the biometric (i.e. fingerprint) login, but more times than not, the app tells me it doesn't work and I have to type in my password. Once I get into the app it then gives me the option to turn on biometrics, which I do only to have it tell me it doesn't work the next time I log in.

EDIT 7/25: Where this app used to be her, I had the worst time in trying to use the mobile deposit. the app freezes, logs out, or never can read and process the check. I have to physically go to the bank to deposit now and its very frustrating since my bank isnt close anymore. Great app to have. Allows you do to anything you need. Very useful when it comes to depositing checks. Never had any issues.

Key options for the app become unavailable with no explanation at odd times. Now the app has been completely unavailable for over a 24 hour period that was supposedto take 5 hours. Unacceptable. ADDED 9/12/2025 App is still absolute trash, always at least 1 aspect of the app doesn't work, or its unavailable altogether. STILL! It literally has one job which is mobile banking. Absolute trash.

edit: I just got signed out and forced to re enroll in biometrics 4 separate logins in a row. again, no other app does this. I'm legit thinking of switching banks just because logging in is so troublesome with this app. I've been a customer for many years but this is getting old. pnc seriously needs to fix their app. App could benefit from a dark mode. edit to add it still constantly tells me biometrics are unavailable

Well it worked briefly back in May giving me hope and now it's unusable again. Previous: ----- Horrible. It was a solid app that did all that I expected it to do. Now, it's horrible. First they took away international support so that you couldn't use the app overseas even with a VPN. As a military family stationed abroad this means we can't access our accounts. Now with the latest update the app doesn't even launch.

For the last several days I have been repeatedly trying to get into the app to check my balance but it immediately shows a message that I'm not connected to the Internet and won't let me log in. I am on a good Internet connection so there's clearly a problem with the app. I have uninstalled and reinstalled, restarted my device, cleared the cache, no matter what I do it won't let me get past that message and log in. I am not sure what to do now. Just awful

Can't update the app after 8/2025 update. The user interface isn't great. Processing times aren't accurate for transfers within the PNC bank account for checking and savings every transaction is pending excessively long. They also do not have good customer service, tech support after numerous issues with the bank, app and online login issues among other issues.

Ever since PNC updated their website to their online banking, I've had issues with both the website and app. The bill pay reminders disappeared, and I can't add them back. The app keeps freezing, and some bills have been paid late, despite the fact I pay them before they are due. I've contacted PNC on multiple occasions with no resolution. It's very frustrating to the point that I'm starting to consider a new bank.

after logging in, it will often just shut off. I am asked to take a pic of my check multiple times till it registers it (I've tried all kinds of ways to get it to work the first time). half the time I go to login, it's either being worked on or says it's temporarily out of service for the time and I have to try again later. it's not a reliable app at all. if you need to check something right away, don't bother.....going to a bank might just be quicker. what's the point in the app then?

The PNC app has some positives but doesn't hold a candle to other banking apps. It appears to be an old design with a lot of silly errors. For instance, bill pay is useless in many ways. Setting up electronic payments fails for many vendors that worked flawlessly on Chase. Error codes are generic and unhelpful. Scheduling payments is the worst. The app is smart enough to tell you that a bill can't be sent in time if you pick a date too soon but infuriatingly won't block those dates.