Reviews for Popeyes® App

I just got done working and I’m exhausted and hungry. Sitting in the parking lot, I order food. I walk in and wait, just to realize I ordered at the wrong location. Even though I go-to the map in the app and it shows me that I’m 2 feet away from store, but my order […]

I used the app all the time. I like when I go there and my order is ready and waiting on me. Well this time I mistakenly order at the wrong location and unfortunately I could not cancel the payment through the app. Customer service did offer me a $20.00 credit for the mishap in […]

The app works well for placing orders. Make sure the store you choose, is the one you’ll be picking up from. Also, the rewards code includes dashes but the app doesn’t accept them. So if you want to be rewarded for your purchase you have to chat with the team and hope you get your […]

Update: Check your subtotal before ordering! Ordering two items, one at 9.99 and one at .99 gave me a subtotal of 11.18! Two weeks ago ordered an item and was told at pickup it was a “limited time” item they hadn’t carried for two weeks. As of today that item is still supposedly available in […]

A poor review to hopefully improve user experience. I love Popeyes chicken, and buy it too often. The app experience is really annoying. The app does not automatically search for the nearest store, only the last location purchased. Then, changing the location mid order will make you start all over and preferences will default. I […]

This is the worst app for a fast food restaurant. The app defualted to pick up after I put my address in for delivery. Charged me $28 and change for pick up. I had to reorder the same thing, was the. charged $44 and change and couldn’t cancel the first order. I also couldn’t reach […]

I like that you can get offers but this app is confusing like why are you able to use in store codes sometimes for some orders and others not and sometimes I cant even redeem my receipt code. I dont like that the points expire I was saving up my points and had a lot […]

Here’s another fastfood app that does it right. As long as you have a valid email address and can keep yourself signed in, you’ll be collecting points and able to use them at some point. I can never use my points because of the good deals that have going on. I’ve had one problem, and […]

Super slow app, or slowest app on the planet? Download it and decide for yourself, when you’ve got an hour to burn. Why. why? I haven’t gotten bored enough to actually trace calls, but I have to assume some idiot graphic designer used a drag and drop program to build this. sheesh. I can make […]

Edit/update 2025-09-25: Wow. This app still sucks. I added several items to my bag and chose the store, got an error that some items aren’t available. No indication of what is not available. Called the store, nothing I ordered is out. Tried again with 3 piece spicy tenders, signature sauce, Mac and cheese, root beer. […]

App has too many glitches. Ordered two separate times didn’t get a receipt one time and got a receipt without a transaction code so I missed out on point twice. The kiosk in some restaurant have error message when trying to enter coupons and the staff do not want to help. To many times the […]

Actual garbage app. Doesn’t work with numerous issues. Never gets updated. Delivery doesnt let you choose the restaurantand doesnt even show which one it is. “Price order failure” doesn’t even let you place an order. Customer support LITERALLY doesn’t work and puts you in an infinite loop without the option to speak to an actual […]

I’m going to be honest, full price popeye’s is pricey. So I used the offers in the app. There would be roughly half designated pick up only and the other half was delivery only. Now EVERY SINGLE of the seven offers in that tab are for delivery only. Now a single one is for pick […]

The app itself is user friendly but not happy from a technical standpoint. Do not add money to the gift card payment option, or you’ll be out that money. I have $40 loaded that I’m unable to use. I’ve reached out to support multiple times to no avail. Months later I continue to receive the […]

App overcharges me by $2 consistently. Worker at the store told me that the store prices are higher than the app prices, but for some reason, the app doesn’t change prices from store to store the way literally every other app does. So I’ve been “overcharged” multiple times by this app, and gotten sticker shock […]

so disappointed the app doesn’t work. I order from Popeyes at least once a week due to travel. I would absolutely love to build loyalty by placing my orders through the app, but unfortunately the app is garbage. it never loads, and if It does successfully load, I am unable to ever pay for my […]

This app and the website is absolutely garbage. I sat in the lot for more than ten minutes fighting with the app to redeem an offer, but it kept crashing. If the app wasn’t crashing, then it was telling me to pick a date and time even though both were selected. This was extremely frustrating. […]

Overall the app isn’t too bad, however, I’m not a fan. My biggest issue I have with this app is if I try to use a promotional offer for wings, it glitches and limits the wing sauce choices. So if you want a certain sauce, you have to pay full price despite the sauces not […]

Firstly, the app is not that easy to navigate. Customer Service is hard to navigate as well. I’m an old-school type of person. To solve an issue I prefer to actually speak to a human, not a computer generated object. I don’t want a coupon for a missing item, I would like my money back. […]

I’ve been very happy with my last two orders from Popeye’s in Hackettstown. when they first opened, my orders were incomplete and not cooked properly. they seem to have turned everything around and the food is coming out hot, the orders are complete, and they’re exactly as I’ve asked them to be prepared. I love […]