This is, by far, the most unusable restaurant app. The user interface is terrible. The potbelly employees know: they tell me to write what I want in the comment section. Furthermore, it pops up notifications that say “Did you know…”, l click on the notification to read what it is trying to tell me, and […]
Reviews for Potbelly Sandwich Works
β Back to Potbelly Sandwich Works20 reviews
The payment option is terrible. It supposedly links or saves your card but needs to be reentered each time. Plus a card saved on phone with Google enters all the info quickly but the expiration date that Potbelly app uses is a different field type. So trying to order something quickly at a stoplight (or […]
Potbelly food is great, the app… Not so much. Pure trash. The last several times I’ve tried to get on to use it, it has said that online ordering is temporarily unavailable. I uninstalled and reinstalled to see if it was just buggy, and now I can’t even sign into my account because the app […]
Still doesn’t take all gift cards. For some reason, Potbelly sells some gift cards with 16 digits and some with 19 digits. For YEARS, the app has only accepted the 16 digits cards. Potbelly, please fix this! It’s incredibly annoying that I can’t use my gift cards on the app. The app is great otherwise, […]
My last order was 3 days ago. Now, neither the app nor the website are letting me log in. I know they have access to my Perks account because I was sent an email survey, took it, and received the code for a free cookie. Now if you’d just let me log in to my […]
Dec 2021: Big marketing push to sell gift cards at the end of every year. Needs to be easier to use them. Expand the app to accept more than one gift card on an order so users aren’t left with small balances on cards that can get lost. Allow users to store gift cards in […]
I would be happy to give this a better score except for one easily fixable problem: when i click ‘pay’, it brings me to QR code that does not ‘pay’. The default value is something about getting points, but you have to know to drag left or right (no labelling) to get to the ‘pay’ […]
The delivery option is why I rated this app so low. I added all the food to my order, went to checkout, opted to register an account, added my payment method, went to submit, and the app said I needed to choose a delivery time. Oh okay, no problem… or so I thought. It was […]
App previously worked like a charm when I was ordering 2 times a week, but I haven’t been able to get past the home page with “order now” in over 6 months. Attempted a reinstall and it isn’t even getting installed any more (Pixel 3). At this point, I’m calling it quits and finding somewhere […]
Zero. Your update is awful. 403 forbidden errors constantly. Can’t load anything, can’t sign in, can’t reset password, can’t contact customer support. All 403 errors. It’s been a couple weeks. You took a great app and screwed it up unbelievably. Still 403 forbidden errors when I try to contact customer service or the FAQ section […]
Doesn’t work. You can only place orders, not look and explore. You can only add a payment method at checkout. So if you Credit Card expired, you have to wait until you want to order to update the information. And forget about using a gift card. I always get, unable to find balance. Update, as […]
Now they’ve fixed the menu issue, but the credit card portion still doesn’t work right. Everytime I place an order, I have to re-enter my credit card info, even though it’s valid. Recently, this cause an order to be canceled without me knowing. Fix your app!! As of 8/24/2023, still a problem, canceled my order […]
This company has had trouble with their app for some time now. They just can’t get it right. I noticed they had a recent update so I decided to try it out. I wasted 20 minutes of my time trying to navigate through crashes only for it to not accept payment at the end of […]
With the latest update to the app, you now have to start your order over if you want to set a later time on the order. Got a saved favorite and want to order it for later? Too bad, you’ll have to enter it again. Sometimes payment won’t go through, but you’ll still get your […]
This app is terrible at reading locations. It never assumes you are ordering from the potbelly’s closest to you. It just picks random happenstance potbelly’s in the area. This last time, it decided I must be ordering from a potbelly’s nowhere near me. I have never had this issue with any other restaurant app. I […]
There’s a recurring problem with this app. It’s connected to the Potbelly Perks rewards system, and occasionally you earn a free sandwich. Sounds great, right? NO. I ‘m ordering for two people, so if one of the sandwiches is free, you get an error that says your order does not meet the minimum amount for […]
Horrible app, great food. Need to outsource the design of the application. It does not record your last 4 orders. The reward has fountain and bottle but does not give you an option for fountain. Hard to use. It does not allow you to easily change the order, or the place the order is placed. […]
yikes, what a bad update/redesign. Pages are slow to load, the ordering process is much more convoluted, and buttons are buggy. The previous version had a unique design/style and actually worked, but now it’s soulless and doesn’t work very well. Will not be ordering food or using this app for a good while.
really bad interface. they offer a 10% off coupon it says online but then they give you an option to redeem in store. I presented it and was told it would not work. why do you offer redeem in store option if not to fool the customer. the cashier said tons of people have been […]
I love Potbelly but the app still needs work. The cart and payment options in the app are inconsistent at best. At times I have been offered promotions that couldn’t be redeemed, and at other times I have been unable to complete the transaction (via Google Pay) due to an error. I’ve seen recent improvements, […]