This is, by far, the most unusable restaurant app. The user interface is terrible. The potbelly employees know: they tell me to write what I want in the comment section. Furthermore, it pops up notifications that say "Did you know...", l click on the notification to read what it is trying to tell me, and it takes me to the app , which displays nothing about the notification. I try just to use it to get points when in store, but It does seem to be giving me credit. If you...
A Google user
The payment option is terrible. It supposedly links or saves your card but needs to be reentered each time. Plus a card saved on phone with Google enters all the info quickly but the expiration date that Potbelly app uses is a different field type. So trying to order something quickly at a stoplight (or wherever), which should be easy becomes pulling over and fighting with the payment aspect. The rest of the app is fine.
Lee Miller
Potbelly food is great, the app... Not so much. Pure trash. The last several times I've tried to get on to use it, it has said that online ordering is temporarily unavailable. I uninstalled and reinstalled to see if it was just buggy, and now I can't even sign into my account because the app is getting an error message when I try to login. Do better devs.
Christopher Healey
Still doesn't take all gift cards. For some reason, Potbelly sells some gift cards with 16 digits and some with 19 digits. For YEARS, the app has only accepted the 16 digits cards. Potbelly, please fix this! It's incredibly annoying that I can't use my gift cards on the app. The app is great otherwise, but this knocks it down to 3 stars.
Amy Pineapple
My last order was 3 days ago. Now, neither the app nor the website are letting me log in. I know they have access to my Perks account because I was sent an email survey, took it, and received the code for a free cookie. Now if you'd just let me log in to my account so I don't lose my points, that'd be great. P.S. I have uninstalled and reinstalled the app and reset my password; nothing works.
Matt Reeser
Dec 2021: Big marketing push to sell gift cards at the end of every year. Needs to be easier to use them. Expand the app to accept more than one gift card on an order so users aren't left with small balances on cards that can get lost. Allow users to store gift cards in the app. Aug 2023: low ratings due to earlier gift cards issues. They run BOGO offers distract the user to click the free sub offer from their points rather than BOGO, it's happened to me twice. Might need to part ways in 2024!!
Dan Rocha
I would be happy to give this a better score except for one easily fixable problem: when i click 'pay', it brings me to QR code that does not 'pay'. The default value is something about getting points, but you have to know to drag left or right (no labelling) to get to the 'pay' QR code. I just told you I wanted to pay! It's happened twice at the store with people lined up behind me and it's nothing but confusion.
A Google user
The delivery option is why I rated this app so low. I added all the food to my order, went to checkout, opted to register an account, added my payment method, went to submit, and the app said I needed to choose a delivery time. Oh okay, no problem... or so I thought. It was at this point that the app decided to inform me that there were no delivery times available until the next day. Really? Whatever. I'll just choose the pick up option. Nope. The app doesn't even let you pay and switch top a pick up option. So, this app was worth a waste of 10 min for nothing. We love Potbelly, so we went and stood in line. App sucks.
Jonathan Lee
App previously worked like a charm when I was ordering 2 times a week, but I haven't been able to get past the home page with "order now" in over 6 months. Attempted a reinstall and it isn't even getting installed any more (Pixel 3). At this point, I'm calling it quits and finding somewhere else to order from. As much as I enjoy the food, the app instability makes it simply not worth my time.
Amanda Grenanco
Zero. Your update is awful. 403 forbidden errors constantly. Can't load anything, can't sign in, can't reset password, can't contact customer support. All 403 errors. It's been a couple weeks. You took a great app and screwed it up unbelievably. Still 403 forbidden errors when I try to contact customer service or the FAQ section from the app. You can't see loaded gift card amounts anymore and many menu items now are missing and can't be ordered from the app- only available at the counter.
