Reviews for PowerFlex

stranded today because every payment method is unauthorized for some reason. great.

great app. my only issue is that the minum request able charge is 10kWh?? I ride a motorcycle with a ~10 kWh battery, and I don't want ever want to charge to 100%. I don't see why the software would impose a 10kWh minimum for requesting. I'd be ok paying marginally extra per kWh for this level of control, since it only costs me $2 to fill up anyways

Pasadena Water & Power EV charging uses the PowerFlex, but the charge initiation is glitchy. Tried to use a charging station that once plugged in kept telling me the station was occupied and wouldn't start, and if I placed the charger back into the holder, it said to plug in to initiate. Obviously, the app encoders aren't the best as evidenced by the reviews.

overcomplicated payment system, I can't charge to full without providing my current battery limit and if there's not enough funds i have to manually add funds. charging a certain amount asks for miles or kwh like as if Im supposed to know this. its light years behind other charging systems in terms of being able to set it and allow it to charge you as needed

Possibly the worst UI I have yet to encounter for a charging station app. I've used Blink, Chargepoint, Shell and others and this one ranks as the worst so far. It's asking me how much kWH I want (I don't know?) and to set up my payment. I couldn't get past it asking me how much power I wanted and how long I wanted to charge for. Whatever happened to being able to tap your card and pressing start? This app makes a simple process too complicated. Terrible.

I would like to put 0 star if possible. Its charge station meter shows 5% or even 10% more power charged than the actual number shown by the vehicle itself . This issue has been existing for a long time and customers keep reporting it. However, this company did nothing to fix it. Maybe it intentionally chargedore money. Keep away from it if you can.

Clunky app that feels so so. There needs to be a better way than having to download an app of each company's to just interact with a station. I don't expect them to be hit with credit card fees each time I want to pay with chip or NFC. Meaning visa/mc/ae/discovery need to back off of small transactions. Literally it would free up apps and small businesses

The UX (user experience) is really terrible. I installed this to charge my friend's car while borrowing it and it assumed that I owned the car and wanted a daily charging schedule before I could plug it in. And either I set that up incorrectly or couldn't otherwise figure out what the app needed from me, so it demanded that I load over $30 of cash onto the app just to get a quick charge which ended up costing me about $5. So now I've got to get the rest of my money back into my bank account...

Like many of the other apps, it requires you to pay via obnoxious deposits rather than normal transactions. (Why do we even need an app?) Unlike other apps, it frequently bugs out when trying to add money to my account because it does so by opening the minimalist "built-in phone browser" which then often fails to properly work with Google Pay or Paypal. It also makes it a pain to just charge at the max rate, and shows the rate in amps when kW would be far better since the session is set in kWh.

PlugShare app showed stations available. Installed app, paid $25, stations were not even connected. Called customer service and were told they hadn't been set up. We were told to look on their app for chargers that were online. It directed us to chargers on private property we couldn't access. All this with our car on low power, trying to get home with two small kids. Somehow per plugshare these were working before. Now can't get my money back and don't plan to use this company again.

For an app that's tagline says to smartly charge, I don't get the impression it is very smart. It goes through a whole dialogue to tell me how much my charge will cost based on estimated miles or kWh, but it doesn't seem to stop the charge when the pre-authorized quantity is reached and auto-replenish isn't enabled. As a non-regular user finding your charging station mid-travel, it makes much more sense to be able to charge using a defined amount and for the charger to stop when funds are used.

Getting worse, now you are required to answer 3 or 4 questions each time before you charge. Ridiculous, make it easy to use, not horrible. For example you could allow my default profile: charge as fast as possible and give me an option to tell you if I have more time...but majority of occasions I want the maximum charge I can get in the time used. You forcing me to enter this every time does NOT make me more likely to say charge slower if it helps the system!!!

Despite my best efforts, I have not been able to charge my car using this app. 1. Broken payment flow. The app offers Google Pay as one of the payment options. When I picked that option I got an error message saying that this merchant has not signed up for Google Pay. (I paid later with a credit card). 2. The app asks up-front for how long I want to charge my vehicle. Bad design. 3. After jumping through all the hoops in the app and connecting the charger, my car was not charged.

App is basically a browser wrapper. Sign up process was easy, but could have been better if could just sign up with google. Google Pay and PayPal payment integration does not work (I use firefox as default browser on my phone... maybe that's the issue). First attempt to charge failed, second one succeeded. App has several bugs, they have not done sufficient testing.

Charging ok, but the app is designed backwards. It seems to assume that I want some mileage and will stay at the charger as long as it takes to get it. Nonsense. With this charge speed, I'm just parking however long I need to park, and I'll get whatever charge I'm able to get during that time. It should just let me plug in and go rather than force me to program some mileage in.

Tried to charge - it estimates that I need a little over $10 to charge. Uh, at the stated price, that's more than my car's total capacity. Change my settings... No change in the estimate. Okay, fine, I turn on auto-replenish like it tells me to, requires me to put in $10, returns to the app... Auto-replenish isn't on. I try turning it on. It asks for another $10. I can't charge.

Impressively buggy app. I've used it a few times across several years. I always have trouble starting to charge. The last time it somehow crashed my camera, so I had to type in the barcode, the app said the stall was out of service, but then seemed to try charging, so I plugged in my car and it charged for a few hours before stopping. But the app still says it's charging. Just all around poor UX and buggy.

Stopped at a charging station with many, many chargers, none of them were working. When I called customer support, they didn't even know that the station wasn't operational until half an hour into talking with them. They were unable to direct me to their other charging station supposedly at the same address. Their app doesn't show you the progress of charging, despite having a meter to do that, and their map doesn't even show the charging station I am currently at, much less any others nearby.

Lacks basic functionality. The map, which has been in the app for over a year still does not tell you the price and what type of stations a location services. On top of this it also does not account for faulted chargers, amongst other things. Finding useful information with this app prior to a site visit is a crapshoot, and I end up using plugshare to find out instead. App is good for enabling PF chargers and giving them your data. Note: most PF chargers are L2, so expect to sit a while.

Edit: Since their most recent update, it crashes constantly so I can't charge our car anymore. None of the machine even allow credit card swipes. Kind of frustrating. The app works, but it's so slow to load up the camera and confirm payment system that the charger usually disconnects and I have to start the process over again. I would recommend QA testing on loading times on different devices, my phone isn't that old and shouldn't struggle to load up the QR scanner this badly.