It's a convenient way to pay your bills. But I really don't like that it has to constantly be running in the background. Edit: after seeing other reviews, I looked into my snapshot trip records. What an absolute garbage tier tracking app. How do I even have 50% phone usage during a trip?! I'm pretty sure it thought that playing music was phone usage. And it's not like it can tell if my passenger is the one using my phone.
Reviews for Progressive
← Back to ProgressiveThis app considers handsfree, bluetooth calling "distracted driving" and will penalize you for it. So if you make or take a phone call while driving, that counts against your good driving score, and your rate will go up. I've had other insurance with some kind of safe driving discount feature, but that was never an issue. Progressive, y'all need to fix this. My rate went up $80 in a very short time because of this. Considering leaving Progressive.
If it were possible to give this app less than one star I would. But first, this app was perfect up until Nov 20th. That's when Progressive rolled out accident response... There is no way to opt out, NONE! It can be "turned off" but that's not the same. It's a way for them to track your driving, likely to find a way to decline your claim. It's billed as "getting the help you need" I got constant reminders to complete the sign up process. Once you start, there's no turning back. Uninstalled!
Note that this app needs your location permission ALL THE TIME not just while the app is open. It has the ability to collect data such as driving speed, hard braking, fast acceleration, if your phone is in use while driving, and what apps are being used. Hard pass for me. I do not need another app always running in the background collecting data and using up my battery.
I did have Snapshot to reduce my rates of being a "first time driver" when I got a lean for the first time. It didn't register driver vs passenger hardly at ALL, so unless I wanted to be logging my drives for every single day, my rating took hit after hit until I was dropped from Snapshot. My autopay has failed multiple times for no reason so I've been "overdue" once I notice it never came out. Progressive makes you do all the work, nothing is automatic.
not only does this app eat battery (17.2% and 18.4% battery use in two days) and the "dedicated support line" for this app not answer their phone, it is also incredibly inaccurate in what it thinks is going on. I was wondering why I was only getting 4 stars, and turns out it thinks I'm on the phone chatting and talking when in reality at the time it claimed those were going on I was actually only using Maps and had the phone connected to my car's audio to listen to podcasts. DUMB
The app was fine for like a month, now every time I go onto it the app says I'm "offline" and I can't access anything. I'm not offline, I'm on WiFi or data but for whatever reason the app doesn't recognize this so I have to go onto the browser and do everything manually. Also progressive cancelled my renters insurance after I paid my auto insurance fully. Not related to the app, but don't expect any communication on matters like that because I still have no clue why it happened.
Horrific app that won't work on short trips around town, has no context for whether so called hard brakes or accelerations might be necessary, and gives you demerits just for traveling long distances. Far from rewarding safe driving, it seems designed to lower your rating and increase your rates (mine went up upon first renewal, which ONLY used to happen in the case of accidents or tickets). It's a scam that pretends to look out for you.
Reporting the accident was easy, and sort of fun, except for the part where you draw the path of the moving vehicle. I had to draw on the sidewalk across the street to get the car in the road. The photos were pretty good too, except that sometimes it asked for a number of photos and didn't let me take them all. But I got 16 reminders to upload them AFTER I uploaded them. But be warned- even when another progressive driver does a hit and run on your parked car, you still pay the deductible.
it keeps telling me I'm on my phone when I'm not....not even bluetoothed! Also, on the billing page, it shows I have four out of possible 5 stars, but in the trip section, I have 5 of 5 stars. I can't help but wonder if that's just so they can charge a higher rate.....grrr like they're not getting enough as it is. I have a clean driving record (no tickets since 1992-tge only one I've ever gotten) and an excellent credit rating. You'd think they could cut a widow some slack!
My second driver has never been able to set up an account. they keep saying account not found. All their information is correct but it still won't let them. they keep bugging you to have the second driver set up their app yet they can't log in or create an account because only one account is allowed for insured. so how is this app supposed to work for second driver?
terrible. This app is trash. I can't create a account because it won't recognize my policy number. I have business insurance. No one can help with this. When I call, there's a nice person that has no clue about issues logging in the app. I have a insurance claim that I can't check the status of because it says my information somehow doesn't match what's in their system. This app is utterly useless. Progressive should fire their IT department and try again. We are too advanced in technology.
I absolutely love my Progressive Insurance. I don't like the idea that it's running in the background even though I've got all the notifications off I took off the accident reports all this stuff and it's still running in the background I don't want to eating up my data when I'm not even using the app on my car isn't even running right now I'm waiting for somebody to fix it and it's been in the driveway for the last four or five months of only taking it out I think 3 4 times at the most
2 Step verification is a JOKE! It's suppose to help keep fraudster away from my account? It's even keeping me away from my own damn account! I cant even log into my OWN account. It says I entered an invalid code when I definitely entered the correct code that was sent to my phone. 2-Step verification is annoying and shouldn't be forced. I get it if it's required to log into a desktop, but for a phone app!?! Come on....
Updated review. Progressive has improved the response of the app and now you can change the trip mode (Driver, Passenger, etc) on multiple trips at once. Great you fixed this! Unfortunately, it still reports phone use when there isn't any. You can lock your phone in the glove box, but it will usually still report "0.12% phone use." You would expect it to detect real phone use for an extended period and report that and ignore background phone activity. I have to select "Other" for the mode.
The app is nice enough to have, but Snapshot's need to always run in the background & not allow battery saver is a HUGE power drain. It's genuinely the most battery draining app I have on my entire phone, which has been tough managing. Even just having battery optimization on locks you out of snapshot. I also get rides a lot, and having to manually adjust each ride to "passenger" is aggravating. I wish there was just a "driving/not driving" toggle or something.
This app is extremely simple and does everything you would want an insurance app to do. However, it deserves only one star at best because unless you update it every single time, it is unusable. Not because it crashes or anything, but because it is software locked until you update. Say you need to access something that would require little to no data, and say you have little to no service, can't be done if you aren't running the latest version.
The app is fine, helpful even, but Snapshot sucks. You're required to allow it constant access & it drains the battery. Turning it off doesn't help bc it'll turn itself back on even if the phone hasn't moved at all. The driving records are inaccurate, too. Some are logged, some are not. If you use hand-free through Bluetooth, it'll log it as if you're using the device. It has logged my trips as if I'm riding on a bus/bicycle & if you hit a pothole it activates hard braking. It's not worth the $.
Great service since you still have humans, and that's the main reason I stick with your team. However, the billing dates, process, and withdrawal are completely random , different amounts, and do not match with the info provided over the phone. In the long run, everything ads up, but a random $250 dump on the credit isn't what I expected after a quick policy change.
The app is constantly glitching while I am driving. I think this is because I use Spotify while I drive, to listen to my favorite music. I am constantly getting notices that I slow down too fast, when I use an off-ramp that has a slope to it. When I try to report its glitches, I get disconnected or can't get through on the phone. As a result of these inaccurate driving habits, my insurance rate has increased. I'm an excellent, safe driver. I should be receiving a 5 out of 5 rating.