Reviews for Protection 360™

there is no place to type a response to the tech support when you trying to chat with them. I tried it on both of my phones and neither one of them works. and by the way, all that nonsense about replacing the screen for free for T-Mobile. that is not true. so don't get protection

I've not had to use it but it's a great feeling knowing that if something happens to my $1,000 phone, it'll be fixed basically for free

I am extremely frustrated. This is my 5th attempt to file a claim via my mobile device in the app. I get to the consent screen and receive an error which makes me start over. No progress is saved.

While filing a claim is quick and easy, I don't like feeling forced to take this survey, which should be voluntary, let alone BEFORE receiving the unit and closing the entire process.The company is good when it receives the claim, but not so good when it comes accepting them: I had one rejected due to a verifiable error made by T-Mob, and several years ago they refused to continue coverage because I lost my phone in January and December of the same year, while you have to pay for it year by year

The 2 tech people I talked to were very clear and nice and slow. The best tech support ever!

Buggy, not optimized for common devices. When chatting, keyboard covers input field.

terrible service. I updated my shipping address and it reversed to my old address on the approval page. Reps are useless

sent me an email. they were sending me a specific device and sent me something totally different. spent a ridiculous amount of time on the phone with them. what should have taken 5 minutes, took 45 minutes. I've been paying for insurance on my phones since 2010 and I don't know why it was so complicated to submit a claim and then they sent Me the wrong device

for 60$ they sent me a new phone. pretty impressed with the shipping. still don't understand paying for insurance if you still got to pay for a new phone but that's ok. all in all is good.

so far this has been a total run around and waste of money. p360 say that my phone isn't covered although it clearly shows on the bill I pay every month. T-mobile blames P360 an P360 blames T-Mobile. not sure how to solve other than buy a new phone which I do not want to do.

I think my experience with this Apple phone I've been paying on for years has been a freaking nightmare to submit a claim so I put it away. now it's too late though. I've tried within the time frame but was just sent on a wild goose chase by you guys. I think assurance sucks. I wouldn't even give one star at this point but it won't let me do none.

Horrible claims process. The app appears deliberately designed to complicate the simplicity of filing a claim all together. Compounded by bugs that error out the process in the middle of filing it, it's almost like it's designed to intentionally frustrate the user into giving up. Better when it was Sprint, although not by much.

horrible service from assurant customer care. they kept transferring me back and forth after saying they wont do that. I kept having to reverify my acct and after over an hour and going back and forth 4xs to tmobile and assurant they hang up on me without calling me back. I tried calling back 3 times and no answer. ridiculous to know this is what im paying for. No resolution!!

filing a claim via the app is useless. it doesn't give you the option to provide accurate information as to your problem. it is automatically denied with no recourse. I would not recommend this insurance. I have spent 3 months trying to troubleshoot with T-Mobile and Samsung period my claim was denied based on the time frame that I spent trying to troubleshoot and avoid a claim. if I could give a -5 I would

Can't enter payment information to complete a claim! Tried two different cards that I know are valid and all I keep getting is "there's a problem with your payments method". Tried GPay option but that said it wouldn't work through the app and I need to use a browser. Tried bank account but kept getting an error that all fields were required even though there were only two fields to fill out - routing number and bank account number. Very frustrating!

Update: After a few days of working and finally getting time to myself I get to looking at the camera lenses out of curiosity and admiration for the design and notice white dust particles inside the camera lenses. I cleaned the lenses with a microfiber cloth so the lenses on the outside are perfectly spotless except on the inside there are white dust particles in various places. This is unacceptable and shows very bad quality control issues in their repair rooms. I gave 5 stars but now 0.

Spent 15 hours because the Assurant System is the problem. Customer service is great. The internet systems between T-Mobile & Assurant are absolutely THE WORST I have seen in my 65 years dealing with any other service. The Customer Service agents cannot go to the ASSURANT WEBSITE TO MANUALLY CORRECT ANYTHING., WHEN THE COMPUTER HAS WRONG INFORMATION IN IT it's A NIGHTMARE TO GET IT CHANGED. This is the worst review I have ever given, it's my 1st time ever giving a bad review on anything.

There are a couple of options for phone replacements whether you want to just get a refurbished version of your current phone or you want to do a jump upgrade and when you select them initially they both appear to be $105 with getting a new phone. But the devil in the details doesn't appear until you proceed with your choice to jump to a new phone causing me to have to actually call them and cancel my my claim. Relevant information should be provided up front before you make a choice

Fixed now all is good the app is fine the tech support is millions times better than samsungs. In addition it would be a lot better if you could put claim on any device on your account that has insurance. Cuz if you break your device on accident by dropping it or it gets in the water, it would be a lot easier to be able to claim whatever device is broken. However, this is not currently available the only way I was able to do it was go to the website. It would be easier in the app.

I have been a customer for 3 or 4 years and have made several purchases and always paid on time. I was just denied a purchase for $33 (4 payments of 9.00) . When I chatted with a representative I got the same excuse about several factors regarding my credit score for being denied. Klarna used to stand out from all the rest and would base their decision on your payment history with them only and let you build up your credit limit accordingly. Not any more. Time to look for a new app.