there is no place to type a response to the tech support when you trying to chat with them. I tried it on both of my phones and neither one of them works. and by the way, all that nonsense about replacing the screen for free for T-Mobile. that is not true. so don't get protection
I've not had to use it but it's a great feeling knowing that if something happens to my $1,000 phone, it'll be fixed basically for free
I am extremely frustrated. This is my 5th attempt to file a claim via my mobile device in the app. I get to the consent screen and receive an error which makes me start over. No progress is saved.
While filing a claim is quick and easy, I don't like feeling forced to take this survey, which should be voluntary, let alone BEFORE receiving the unit and closing the entire process.The company is good when it receives the claim, but not so good when it comes accepting them: I had one rejected due to a verifiable error made by T-Mob, and several years ago they refused to continue coverage because I lost my phone in January and December of the same year, while you have to pay for it year by year
The 2 tech people I talked to were very clear and nice and slow. The best tech support ever!
Buggy, not optimized for common devices. When chatting, keyboard covers input field.
terrible service. I updated my shipping address and it reversed to my old address on the approval page. Reps are useless
sent me an email. they were sending me a specific device and sent me something totally different. spent a ridiculous amount of time on the phone with them. what should have taken 5 minutes, took 45 minutes. I've been paying for insurance on my phones since 2010 and I don't know why it was so complicated to submit a claim and then they sent Me the wrong device
for 60$ they sent me a new phone. pretty impressed with the shipping. still don't understand paying for insurance if you still got to pay for a new phone but that's ok. all in all is good.
so far this has been a total run around and waste of money. p360 say that my phone isn't covered although it clearly shows on the bill I pay every month. T-mobile blames P360 an P360 blames T-Mobile. not sure how to solve other than buy a new phone which I do not want to do.
