Reviews for Proton Mail: Encrypted Email

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20 reviews

Review by Casper Xallan
β˜…β˜…β˜…β˜…β˜† (4/5) November 1, 2023

So far works great, and I’d like to buy the free version in the future once the kinks are worked out. For example, I’d like an “undo” when I accidentally archive an email (Gmail has this) and some kind of color indicator for the emails sent to me (like a solid-color profile picture for automated […]

Review by Nathan Keys
β˜…β˜…β˜†β˜†β˜† (2/5) October 1, 2022

Similar to many other users – the new app is rife with issues. Emails won’t load, won’t send, won’t send notifications etc. And then sometimes it will. I have been a long time paid customer and want to continue to support this great company. However, the new issues have been going on for long enough […]

Review by Deanna Chambers
β˜…β˜†β˜†β˜†β˜† (1/5) April 29, 2024

I updated the app several months ago and wish I hadn’t. Now it’s so glitchy I basically can’t use it on my phone at all. Anytime I try to send an email or reply to one it takes forever to send it. In the meantime, several drafts of the email in varying stages of being […]

Review by Miami13
β˜…β˜…β˜…β˜…β˜† (4/5) March 7, 2024

Service is excellent, the Android app needs some improvements, like when you search on the inbox for multiple messages from the same sender, once your query is complete, if you wanted to delete them all at once you can’t, the “select all or multiple messages at once” feature doesn’t work on a search query. You […]

Review by Lady Cash
β˜…β˜…β˜†β˜†β˜† (2/5) March 11, 2024

You can no longer hold down on emails to copy the address or click to see contact details, which is inconvenient as I frequently used the copy and paste option. The clustering of emails together is annoying, and there are frequent issues with emails not sending. Overall, the update is confusing and awkward, they should […]

Review by M Harrison
β˜…β˜…β˜…β˜…β˜† (4/5) October 9, 2024

I have been a paid subscriber for several years and have felt secure with it. I just increased my subscription to the DUO option (I wanted the Business, but the option disappeared when it came time to order.) I don’t like that the VPN is an additional cost on top of the $170/yr. I am […]

Review by Jon
β˜…β˜…β˜…β˜†β˜† (3/5) July 19, 2025

Good, but has persistent bugs. One example is when I get a notification for an email, it will take me to the wrong email in a thread. For instance, food order emails get threaded, and sometimes when I click the notification, it opens the email from months or years ago instead of the most recent. […]

Review by Lana Haverkamp
β˜…β˜…β˜…β˜…β˜† (4/5) April 25, 2025

Overall a very good app. bringing my personal domain email over was very easy. I am missing being able to set up rules to process incoming mail. (thanks for the tip on your reply!) edit. I’m now seeing battery drain that I didn’t notice before, looks like it is showing up as the screen being […]

Review by Brianna
β˜…β˜…β˜…β˜…β˜† (4/5) May 2, 2025

This is technically such a small issue that I’ve avoided writing a review about it for a long time, but it’s driving me nuts so here I am. lol I really wish the popup for “moved to trash” didn’t cover the bottom bar and make it so you have to wait until it disappears to […]

Review by Patricia Riley
β˜…β˜…β˜…β˜†β˜† (3/5) April 23, 2025

The app is functional. It does basic tasks but for the price I expected some bells & whistles. I can’t do templates for frequent repeat emails, and this is my business account. There are no tabs for sorting emails, just inbox and spam options. You can’t view documents you save in the cloud, you have […]

Review by Aster F
β˜…β˜…β˜†β˜†β˜† (2/5) July 20, 2025

It’s only ok. The search doesn’t work at all for me on 4.13.0 (there don’t seem to be any newer versions available to update to on this device). This makes it mostly unusable for me. The search works on the mobile version of the website though! You also can’t select all emails, or edit folders/labels […]

Review by Kiki
β˜…β˜†β˜†β˜†β˜† (1/5) September 13, 2025

Wouldn’t unlock my email for ” abuse detected from third party sources” despite adding a recovery email and later after creation a phone number so I’m pretty sure it just wanted me to pay $0.99 for it to unlock and be able to verify an account I added. just useless to me and that’s fine. […]

Review by Lindsay Bing
β˜…β˜†β˜†β˜†β˜† (1/5) September 25, 2025

This has been my primary email for years, but I have to consider switching. In recent months I have to be very careful with sending an email from the phone app because if I don’t remain in the app until I get the “message sent” pop up then it will not actually send my email […]

Review by Brian Malloy
β˜…β˜…β˜†β˜†β˜† (2/5) October 3, 2025

Newest version is not good. Might show you have an email but good luck finding it since the folders no longer indicate they have new unread email. 34 emails this morning and had to go to all mail to find them. In that folder shows unread but not in their folder/label or the inbox. Most […]

Review by Evelynn Poole
β˜…β˜…β˜†β˜†β˜† (2/5) September 20, 2025

Its just usable. It has lots of really dumb features that you cannot opt out of. Such as, after some time off clicking on an email it will snap up to the top of that email with no input from your end, combined with the fact that it will also put you on the oldest […]

Review by Rob G
β˜…β˜…β˜…β˜†β˜† (3/5) September 26, 2025

I love Proton and am an Unlimited subscriber, but this new mail app (while being a little faster) looks terrible IMHO. Instead of seeing 10 emails at a glance with lines separating each email, on the new version I can only see 6 at a time because everything is so spaced out. Previously, the annoying […]

Review by Skrapav
β˜…β˜…β˜†β˜†β˜† (2/5) October 5, 2025

I have loved this app until now. the most recent changes make it nearly impossible to respond to an email on my phone. It keeps snapping the view to the end of the original message while I’m still typing my response at the top. I can’t see what I’m typing! When I navigate back to […]

Review by Cat
β˜…β˜†β˜†β˜†β˜† (1/5) October 9, 2025

Unusable With Newest Update. I don’t know what they did to change the app but I cannot touch anything in it anymore, it just pops up with a ‘welcome to protonmail’ even though I’ve been using it for years and it takes up half the screen and won’t disappear. I cannot access my emails, I […]

Review by Elisa F
β˜…β˜…β˜…β˜…β˜† (4/5) September 10, 2025

Great app, only one flaw. There’s no way to opt out of conversation mode. I’m not a fan of conversation mode in general but this get more annoying when an email shows as unread after you opened it because of the 29th out of 50 emails you never opened in the chain. It also gets […]

Review by Julianna Comstock
β˜…β˜…β˜†β˜†β˜† (2/5) September 6, 2025

Slooooow. Even with a stable network at full bars, it takes ~5 seconds to open an email, and ~3 to go back to my inbox, and then another 5 seconds for that email to be marked as read. Feels like 2FA emails take longer than other apps to come through, like a minute or more. […]