Have not been to my storage unit for a while now. Went this morning and could not sign into the app. Tried clearing cache still not able to log in. Uninstalled and reinstalled app. Nope, still not able to log in. Returned home to find my gate code. Finally able to enter storage complex. This […]
Reviews for Public Storage
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Here we go again. Went to put something in my unit only to find out i could not gain access because the app was “updated,” and one of the updates was for gate access. But it is not working on my phone. I even tried uninstalling the app and reinstalling it, but no luck. Seems […]
Super convenient, easy to use, and that’s all great… when it actually works. I have the newest update. App signed out somehow between yesterday and today, will not work this morning, error message said it couldn’t find an account. I’ve had this acct for years. My unit is at a high volume property and when […]
My app is so hit or miss (mostly miss) when it comes to being in range of the gate keypad, even when I’m literally within a foot of it. The app is not reliable for that reason. Since the most recent app update, there are more steps to opening the gate via my phone, giving […]
Unreliable app. This app works only when it wants to or either their gate aren’t synced up with the app. I’m literally sitting here now watching it not work for someone else! It always says I’m not in range and I’m guessing it’s saying the same thing for these people too.***Forget the app!! Let’s talk […]
This app is complete garbage. The app constantly kicks me out after every use, and I have to login again. Of course it’s an obscure password that I don’t remember, so I have to reset it. But then, when I have to enter the verification number texted to me, it’s kicks me off of the […]
I downloaded the app so we could open the gate without having to look up the code. It literally worked ONE TIME. When trying to leave I had my phone within inches of the box and it kept telling me that I was out of range. Tried it again tonight and once again I was […]
Used to work, but now it won’t. I click the app and all it does, is show loading, but never opens. Been doing this for couple weeks now. Perhaps longer, but only noticed when I tried to log-on a couple weeks ago. I have the newest update. I’ve tried turning phone on and off. Nothing […]
They lure you in at a good price, and then arbitrarily triple it, and keep increasing it every few months, and make it unaffordable to the point where you’re stuck having to deal with moving everything that you moved in back out again. It quickly gets to the point where what you’re storing is not […]
This app continues to go downhill. I have to manually login every single time I open the app now. It won’t save my user settings like it used to. There is no way to send feedback through the app. It’s just garbage. For how much they keep increasing my monthly payments they should be able […]
Nothing worse then this app for payments. 3 months I’ve been late because the app would only allow me to enter my banking information as opposed to using a debit or credit card. Hit the button for debit or credit card and it’s a blank page. This has cost me more money then it’s worth. […]
It is an impossible magic trick to get anyone to pick up the phone, and I have never ever had a return call out of the countless voicemails I have left – some were indicated as urgent! Regarding the app, the function to automatically open gates and doors rarely works, and yes, its requirements are […]
Can never get in app to pay my bill. Worst EVER! So frustrating. They don’t take pmts over the phone yet they can’t wait to tack on that $30 late fee. A few more days they add the lien fee of $60. So now you get to pay the extra $90 while they continue to […]
I was quoted a price for 30 days. I only needed the spot for 45 days Problem is they only charge monthly! Plus they charge some goofy tax! Which I found out after I reserved the spot and started the contract. It was too late to change it. So, paid for the initial 30 days, […]
Useless app. I’ll literally pull up 6 inches from the gate and it says there’s no door. Or it will see the door, I’ll hit the button to open and… nothing. Good thing they give you a code you can enter manually, but they change it just as you start to memorize it. It also […]
The concept of entering the storage facility remotely through the app is a good one, if it worked. At my particular location it literally NEVER works. I can hold my phone 1 in from the sensor and it still tells me I’m too far away. Also, I have two storage units rented and wish to […]
Horrible app. The “newest” update only made it worse. App is slower than the previous update when opening gates, and it was already slow, it keeps giving me error messages saying that my attempt to log in timed out and not allowing me to log in. If you’re going to constantly keep raising prices for […]
As a whole the storage is good. But the price is way too high and I liked it better when my payments weren’t due on the first along with everything else in my life. Will be downsizing and closing my account. Also don’t like being asked to pay for a storage I no longer have…went […]
Personally when it comes to the app you can take away the 1 star that I left. Your app is horrible. I have multiple units that 8 am renting, but could only see one of them and there is no where in the app where I can add my other account/unit. I can add another […]
The deals & discounts feature is straight trash. It’ll show up on the home screen, but in order to open the page, you must click on the 3 bars on the top right, then click on deals & discounts there, in which you get redirected back to the home page to where the deals & […]