This has to be the worst app I have ever used. It has now been 2 full weeks that it will not load the movies, gunny how after I paid for the full year subscription it doesn't work. Also you cannot talk to anyone in support except the same hours most of us are at work, Monday through Friday. I also have Netflix & have not ever had a problem with it!!!!!!!
Content is descent...some high rated shows, some low rated Lifetime style ones, but overall, it gets the message across. The app itself needs work...everytime I stop in the middle of a movie, exit the app, and re-enter, it says 'something went wrong'. No matter how many times I exit and reenter or click on another movie, it does the same thing. I'll clear my cache with no luck. Force stopping the app has worked so far but if I have to continue doing that, I'm canceling my subscription.
Good movies, bad streaming. Whether it is viewing through the app, TV, laptop.. it doesn't matter. I love the movies but plan on spending an extra hour trying to watch one. With constant buffering, it just is not worth it. I'm glad I'm on my free month trial.. I probably will not renew. Very unfortunate because the movies are really good.
Total disconnect between online web based service and the app. It's frustrating to say the least. 3x I have reset my password online and it doesn't filter through to the app. Lowering to one star because If you want to use the app and be supported, it only occurs between Monday through Friday between 6:00 and 6:00 mountain Time. look I want to support what you guys are doing. I really do but when I need help I need help. I can't get into my account and I'm paying for subscription I can't use.
Constantly getting an error while trying to watch Doc, tried 3 different devices, have spoken to support & all they could do was a temp fix. I am constantly clearing cache, clearing data & uninstalling & reinstalling. The problem isn't on my end, it isn't necessarily the app, it's one show, every episode, haven't had this issue with other shows or movies so far, but help desk person didn't seem to understand that. Extremely irritated.
Horrible streaming service!!Completely unwatchable!! Picture keeps briefly freezing every few seconds and the lips don't match the words (out of sync). It's not a connectivity issue (all my other streaming apps work perfectly). I tried everything your troubleshooting section said to do to correct the issue but it's not correcting the issue. Reading previous reviews I see others are have been having this exact same issue for months! I guess you just don't care enough to fix it. Cancelled!!
App is awful to try to use. After all this time why isn't it up to par? I watch a lot on my phone, not sure if I'll keep it for 12.99 a month only to have to keep reloading because player fails or it freezes. (7 or 8 times a movie) Super annoying. Movie selection is okay. Update the app if you wanna keep people. Please do not respond telling me to contact customer service.
I would love to give more stars since I've enjoyed all the movies but it constantly stops, restarts, or it says to retry or can't connect. Frustrating because i already paid for the year. Hope they fix it soon. 1/11/24 - decided to give this another try and it has not improved. Still has buffering issues, constantly pauses, and it takes a LONG time to connect. Will be canceling before my trial ends.
I so want to love the app. The movies are great, original programming great. It all has to do with the software. Very frustrating. "Concurrent Steaming" error all the time. We are allowed 5 devices. I have confirmed we are only logged into 3. Get kicked off and must resume so often. I find myself not watching because of the frustration. Its sad because we did the annual membership. If there is not an upgrade/fix will probably not renew next year. Please upgrade so I can give you 5 stars!
Ever since Great American merged with PureFlix, the app has not worked right on any device. I have 7 different issues I'm dealing with. It's next to impossible to reach anyone at customer service. When I finally did, we've been troubleshooting for months. When I reached out to let them know (all communication has been email only) that this round didn't work again, the email inbox is full. I am beyond frustrated. Every form of communication to reach them doesn't work. And nothing is fixed.
