Reviews for Rain Instant Pay

Unable to connect to any of the three banks I use, including two that I regularly receive direct deposits with. Received an extraordinary run around from support, claiming the banks would be listed on the app when they were available in the program, but I had already attempted to connect to them from the app, and failed. Now I'm changing passwords on three bank accounts to be on the safe side, and demanding they expunge my personal data that was provided at the point of account creation.

my funds don't update except maybe once a week (if I'm lucky), and then when they do take money out of your check, rain fails to do the deduction on the correct check. customer support tells you whatever they think they need to say to close out your ticket, and nothing is ever resolved. my issue has been persisting for over 4 months now, and has not been fixed, but I am constantly assured that the issue has been prioritized. daily pay is infinitely better.

I'm very disappointed with this app-i had 2 transfers left for the pay period, and a balance of at least $40, and it was just gone with no explanation or reason-and no customer service to talk to. I was really looking forward to that to get me through till payday, now I'm having to scramble to figure something else out because this app let me down.

Update: I think I identified the issue. You have to be on phone data and not wifi, which is not a troubleshooting step listed on their app. Makes no sense. So buggy and works about 20% of the time. I've reviewed this before back when it was working about 1% of the time due to email verification issues. The issue now is even attempting to log in about 80% of the time I get an error that says "Something went wrong, please try again later." Are all these reviewers not getting this error?

Unreliable and Unfair I wish my employer would switch to a different app. This app charges a higher fee than most the other apps. And they only let you have two transactions a pay period. And the other apps have unlimited you can take out your pay every day if you want to. I am a delivery driver so it would be so much better if I could have access to get gas every day if I needed to. In comparison to the other apps that I've seen from my friends, this one sucks. I guess it's better than nothing

Account hacked and customer service impossible to contact in an emergency, LIKE GETTING YOUR MONEY STOLEN! A convenient service if it were safe, but it is not. When I finally DID get in touch with support the rep was super nice but limited. Multiple emails asking what kind of phone do I have, is my password the same on multiple accounts, have I ever logged in on another device (which I haven't). Waiting to get the "we can't help, your money will not be returned, it was your fault" email.

Waited 20 minutes on hold for an agent before message said there are no available agents despite me calling during their business hours. Wrote an email to them and have yet to get a response, doesn't help that they're flagged as spam either so I have to constantly search all folders for a response. I've been working at a place that uses Rain for about 3 weeks now and at no point did the app work Finally, I've reached out in the apps chat feature twice to verify account only for it to break.

Everything went as described, for a short time; then, the number of 'draws' it would allow became erratic. If you need access which is as stated, and reliable. This app is NOT what you want. I'll be auditing my account later, if ANY irregularities are noted, I'll be reporting it to my state AG. I recommend that everyone else do the same.

Your app sucks! You can't attach multiple bank accounts to your account. You want full access to my banking information, which I don't want you to have or need. I can't seamlesly change bank accounts for direct deposit. Anytime you want to change anything it's a convoluted mess. It's like this was developed by a Chinese national.... Their stealing our information! Daily pay is a much better platform with a 1000000% better user experience.

Terrible app. Somehow my identity verification failed even after sending them a picture of my State ID. I try to contact customer support (good luck with that, took 3 days before they got back to me) and apparently there is nothing that can be done to fix this. In other words I will never be able to use Rain because of a mistake this app made. I ask them if I could delete my account, and I'm told that it can't be done. I can't use their services, but they can keep all my info. Deserves 0 stars.