Reviews for Raising Cane’s Chicken Fingers

I would like to start by saying this is not my rating of their food, but of the app itself. Food is amazing and highly recommend, but their app is essentially non functional. Despite updates and uninstall/reinstalls, the app cannot connect to the login server, meaning it's a glorified placeholder and can't even serve to order food or view my rewards (of which they rarely ever have). My in person and drive thru ordering have never had issues, so stick with that; you're not missing anything here.

This is the most frustrating app I've ever used. It requires a login but then takes you to a blank screen where your only choice is close and reopen, starting the whole process over again. I tried changing my password but that only ended with the same result. I like ordering ahead since it takes a while for the order to be ready but now I have no choice. I wish I could give negative stars for this app. 1 star is far too many for this pitiful excuse for an app.

App DOES NOT WORK!!! Why?! I don't understand how a simple app can't work properly like any other fast food apps. It's simple, no one wants to wait in your long lines, so we use your app for convenience and to save our precious time. If your app doesn't work as it's supposed to, then you just lost another customer. This happened last week, and I went to In n Out instead. I guess it's another double-double for lunch.

Basically this app is only for online ordering.. I wish there was more to it! as far as I'm concerned every restaurant should have some type of rewards program and theirs is weird. It's actually kind of shady where it's not advertised that you can get one free meal when signing up.. but that's it, there arent points and there are never coupons or deals. even when I've seen various promotions advertised online, it never pops up in the app, no notifications. Nothing to keep me going back a lot.

Excited to finally have a location near by (colma) but it's been nothing but problems with app. At first could not add caniac club number (finally done), which meant I lost out on points for first two orders. Still can't place order online. When at checkout keep getting error message that basket can't be validated. Can't send email. Keep getting told its an invalid recipient

Every time I try to log in since the week of August 19th, it says there is a log in issue. It refuses to let me log in on phone, giving me an error message, unless I sign in on my PC, to which what's the point of having this app if I can't use it? Was very useful and quick, saved me the trouble of being on the line when ordering. I will rate this 5 stars once this tech issue has been fixed.

App never works!!! I love Cane's, but the app constantly freezes. I will clear the cache, but when I log in again all I get is a blank screen. The app constantly logs me out, but every time I try to log in it doesn't work. It's so frustrating. I have uninstalled it and reinstalled it several times, but the results are always the same. Please fix that app!

The only plus to using the app is that you can find your nearest location. The curbside and drive through options are always unavailable so you have to go into the store anyway. This may only be a failing of this particular location in Muncie, IN, but it still bugs me that we have all this functionality in an app and can't use ⅔ of the services. Good food, I guess?

Unfortunately, I've not been able to complete an order through this app. Every time I try to start an order, whether I select "ASAP" or the order for later option, it comes up with an error. I tried multiple months apart with updates in between, uninstalling and reinstalling, clearing the cache, restarting my phone - it just won't work. It seems to work fine on multiple of my family members' phones, so I guess I will just rely on them to place orders 🤷‍♀️.

Every time I try to use this app, it never lets you order. It always says there was an error loggin in. I'm talking about not a single incident, but months! I believe that their stores are so overwhelmed, they won't let you order online and force you the route of the long line by the drive through. They don't even have the mobile person to take orders anymore outside. This place doesn't care about customer satisfaction. I would give zero stars if there was an option for it.