this is the worst app. and they charged me extra money for a rider mistake. he didn't call me, didn't answer my call, location also not shown, he made me wait for 10 minutes. after that I cancelled and booked another ride so that they charged me. I asked them what my issue was and they didn't answer me. The mistake is not mine but I lost my money for the rider's irresponsible behaviour. I'm installing the app.
SHRUTISAGAR Haveli
there is a big issue of meter charges on taxi booking in pune city. when you book a cab it shows some amount but as driver arrives they says we have to pay amount as per some other apps which shows higher amount... otherwise they refuse. even if u raise issue to rapido there is no change. it's a harassment to customer. Rapido should clearly help in this but they don't.
Shefali Salhan
everything is good, it's just the map doesn't show my exact drop location and that confuses the drivers and another recent issue was it was showing the price inclusive of toll and when we reached the destination the driver started fighting with me because he took the ride because the amount was showing hire but when the ride was completed the toll amount was deducted from the total. This happened twice.
Pallavi Lohan
There is zero customer care service. No one is there to resolve your issue.Earlier it was good but now it started charging more just because the driver took an alternate route which completely depend on the driver . It shows less amount when you book the ride but when you reach the destination the charges increase and you have to pay more than what you booked it for . The customer care service is also not good at all .
Mohammad Abdul Rizwan
I used Rapido for most of my daily commutes. I had waited a long time for a captain to accept my ride.One captain showed up,but negotiated the fare.Even though I was ready to pay the extra amount, There's no option in Rapido app to add an additional amount to the fare (at my own will).I had to cancel the ride because, I needed a proper invoice to claim reimbursement. Suggestion: Add an option to enable the rider to add extra amount as fare at his own will
Datta Naik Meeravatu
Worst customer service..They are not responding to issue. I have been waiting for more than an hour for response from Rapido customer support but no response. I booked a parcel and it is not delivered. Driver Location is not getting updated, he is not responding to my calls and messages. When I reached rapido for help, the same thing happened. They are also not responding. Terrible Experience. The Parcel I have booked is picked but not delivered, It's been 2 hours. Driver is not traceable.
Karthik
Recently the app got an update and it became worse, the fare got increased and so the waiting times. I dont know why you kept the tip option as soon as I book a ride, it would be fine if the option of giving additional tip is added after waiting some time, but now it comes as soon as we book the ride. Because of this the captains are not accepting the rides and awaiting for the fare to be increased. Please fix this and make it normal as before .
vishi rana
Disappointing experience with this cab booking app. I've had trouble finding a cab or ride on time, and the fares keep increasing. The app always shows 'no cabs available' or 'long wait times', even during peak hours. The surge pricing is frustrating, and it feels like the fares are always higher than expected. Needs improvement in terms of availability and fare transparency.
Namratha Bitla
Recently, I noticed that Rapido fares have become quite high, and many captains are not accepting rides unless additional tips are added. In several cases, even after adding a tip, rides are still not getting confirmed. Captains are often requesting extra tips, which feels unreasonable. During emergencies, this becomes even more challenging, as the fare charged does not seem justified for the distance traveled. There appears to be a mismatch between the distance and the fare being charged.
Sudarshan C P
I have been a regular user of Rapido for a long time. Earlier I felt the app was really helpful and economical, but now it seems more focused on business. Rapido started with the idea of providing a cheaper option compared to autos, but these days the fares are much higher. For just 2 to 2.5 km, being charged ₹60–65 feels unreasonable, as I can easily travel the same distance in an auto more safely for a similar or even lesser price.
