Reviews for RentCafe Resident

Takes forever to log in, times out and errors if you try to utilize fingerprint authorization. Once in app took 5 minutes to load my rent balance due. If my phone locked during that time? Oops, gotta start over and try to log on. Selecting to pay balance keeps perma loading for a few minutes before an error message pops up and tells you to try again later. Thank God it's Sunday so I can spend the last two hours actively reloading, signing in, and trying yet again. 4th month in a row like this.

Initial setup was a bit of a pain. I was under the impression this was separate from the previous login/payment portal we were using. I also REALLY don't like how there is no payment breakdown. Our leasing office has maliciously snuck charges into our rent payments, and our previous portal had line item balances for each charge (rent, water, trash, etc.), so I could discuss or dispute anything that shouldn't be there. I don't have that option with this app.

The app does what it's designed to do, pay rent electronically and place maintenance tickets and that's why I use it. However, if paying from my bank account, the entire account number is visible! For security reasons that is not acceptable and needs to be fixed ASAP! Only the last 4 digits of our accounts numbers should be visible. Update: The bank account numbers have been decreased to the last four digits. Thank you!!

Biometric still doesn't work, and you can't even set it up once you're signed in. I still have to reset my password whenever I try to access the app (sometimes Verification Code sent via text works, but not always). My maintenance history is always empty despite submitting multiple requests in the past. Not reliable for tracking anything in my opinion, including rent payments. The layout is nice and straightforward. Wish I could tell if anyone actually fixes these bugs ever.

App Needs Another Update! The app keeps closing as soon as I log in. sent a couple of different emails through the feedback channels and still no response. the app worked fine (for 1 week) when I first got registered with it and now every time I log in the app crashes. I have uninstalled it and reinstalled it several times, no change. You would think that an app, that many people are required to use to pay their rent, would be properly maintained and bug free!

I do not appreciate being forced to use a debit card and paying a $5 fee to pay my rent on time. I went through the trouble of installing this app and adding my bank information just to be told that I need to go through a verification process before I can use it - something I have never had to do before, because e-checking shouldn't require verification, let alone take 3 days and a hoop to do so. Ya'll just want us to use a debit card and pay the fee, and that's just scummy, greedy behavior.

More convenient than manually handing over a check to your landlord every month, but the app is uncomfortably slow. Also, it will sometimes just not work or act like you didn't pay your balance, even though your bank account has already been charged. Issues are noticeably worse around the first of every month (when everyone is paying their rent), so it's likely an issue with their servers.

I can't log in; it constantly says "You're session has timed out due to inactivity. Please sign in again." But when I sign in again, the app kicks me out with the same error message. No matter how many times I sign in, it won't let me proceed. I tried uninstalling/ reinstalling & clearing caches but still get the same error. I tried emailing the support email listed in the app store and got an auto response saying the email is "no longer being monitored and will soon be deprecated."

This app never updates to the yearly rent increase automatic and causes a bunch of late fees, and now i'm behind on rent with the late fees. Also, I've been enrolled in auto payment this whole time for the 1st of every month, but I can't even may a payment on the past due balance because it won't let me. Now I have to get a cashier check. What an inconvenience, and idk what the point of the automatic payment is then. This is such a big problem.

Great way to pay your rent, but at the speed of dial up internet. Also, you can't dismiss announcements and always loads these plus the leave a comment screen everytime you login or switch accounts. I've tried uninstalling and reinstalling to see above problems were an app issue. Unfortunately, this didn't do anything. It's either a problem associated with my phone (Samsung Note 10+) or with the app all together. I plan to continue using the mobile site and until an app update is released.

It was a little tricky getting the app to authenticate my account, and actually needed help with that, but once it did, the app is super easy to use. I logged in and had my rent paid in less than 20 seconds. It only stores 1 card, so if there's multiple cards you may use, you have to input the information every time you want to change the card. Information is shared on phone app and on computer, so what you input on one extends to the other.

it is impossible to register a vehicle... received an email from my apartment complex on how to register my vehicle in the app, followed all the steps but once you hit edit in your personal info it doesnt allow you to scroll down to the vehicle information like it is supposed to. I don't know why my complex wanted to switch to this app... the only app they had us using was for better

The app is plagued by bugs and glitches that make it impossible to sign in to your account. I've registered, and gotten to the point of getting a link to confirm my email, but when I try to do that, it claims there's no account with that email, even though I got to that page by clicking on the link they sent to my email. A garbage app, I assume created by garbage programmers. Everything about this app is 0/10, it never works, and I have no idea why it's so commonly used.

There is no way to see my past ledger and payments. I remember using Entranta back in 2016 and could do that. The drilling down you have to do to send an email to the property is ridiculous. it should be no more than one click to get to it. On the web, you can barely even find it. It also seems like they don't QC very well. There was a stretch of multiple weeks where you couldn't even send an email.

Would be a 5 star if they didn't charge $3.95 to use my debit card vs. bank account. For me the bank account processing takes several days to completely clear and I like my transactions in real time. Love the smooth and fast functionality of the login & verification. That is saying a lot because many apps have awkward secondary security factors.

pretty solid app, one thing I would suggest, is to add a feature that allows maintenance to leave updates on your work order. to keep you informed on what's going on, like if they are waiting for a part to come in, how long it's they expect to take to complete the work order, etc. it sucks waiting for a work order to be completed and be left completely clueless on why it's taking so long.

no point in using the app anymore since updates it's no better or easier than the website. doesn't save email log in info anymore so you have to type it out each time. can't use password anymore only verification codes/link which makes it easier to get locked out of an account. what's the point of having a "save info" button if it doesn't work? why would you get rid of password sign in? absurd and super frustrating. better off using the website

New issue with one time password and other account integration. Just let me loggin with the password I had previously setup. I didn't opt into any two factor and didn't receive an email saying I'd be forced to have it. If I had to I would have picked an authenticator instead of email. IMO the app has only been getting worse. Performance is slow and biometric sign on doesn't work anymore. We're now at a stage where the webapp we had last year was actually easier to use than this app.

This app worked absolutely great at first. I loved paying my rent with it. I could also easily make a maintenance request. Now, all of a sudden, as of September, I cannot make a rent payment. I cant make any kind of payment. The option for making a payment is completely gone. I tried reinstalling it, I also tried restarting my phone. Nothing. This app has become completely useless to me now. I hate it.

I didn't think you could make an app worse than ResLink, but this one manages it quite well. The remember me function doesn't work. No ability to use a password, you're stuck with an email verification code EVERY TIME. When I try to change the email so it goes to one I have better access too, it won't let me change it until I input a password?? Except there are no passwords! Absolute garbage app.