Takes forever to log in, times out and errors if you try to utilize fingerprint authorization. Once in app took 5 minutes to load my rent balance due. If my phone locked during that time? Oops, gotta start over and try to log on. Selecting to pay balance keeps perma loading for a few minutes before an error message pops up and tells you to try again later. Thank God it's Sunday so I can spend the last two hours actively reloading, signing in, and trying yet again. 4th month in a row like this.
Andrew Fannin
Initial setup was a bit of a pain. I was under the impression this was separate from the previous login/payment portal we were using. I also REALLY don't like how there is no payment breakdown. Our leasing office has maliciously snuck charges into our rent payments, and our previous portal had line item balances for each charge (rent, water, trash, etc.), so I could discuss or dispute anything that shouldn't be there. I don't have that option with this app.
TK
The app does what it's designed to do, pay rent electronically and place maintenance tickets and that's why I use it. However, if paying from my bank account, the entire account number is visible! For security reasons that is not acceptable and needs to be fixed ASAP! Only the last 4 digits of our accounts numbers should be visible. Update: The bank account numbers have been decreased to the last four digits. Thank you!!
Helica
Biometric still doesn't work, and you can't even set it up once you're signed in. I still have to reset my password whenever I try to access the app (sometimes Verification Code sent via text works, but not always). My maintenance history is always empty despite submitting multiple requests in the past. Not reliable for tracking anything in my opinion, including rent payments. The layout is nice and straightforward. Wish I could tell if anyone actually fixes these bugs ever.
A Google user
App Needs Another Update! The app keeps closing as soon as I log in. sent a couple of different emails through the feedback channels and still no response. the app worked fine (for 1 week) when I first got registered with it and now every time I log in the app crashes. I have uninstalled it and reinstalled it several times, no change. You would think that an app, that many people are required to use to pay their rent, would be properly maintained and bug free!
Eli C
I do not appreciate being forced to use a debit card and paying a $5 fee to pay my rent on time. I went through the trouble of installing this app and adding my bank information just to be told that I need to go through a verification process before I can use it - something I have never had to do before, because e-checking shouldn't require verification, let alone take 3 days and a hoop to do so. Ya'll just want us to use a debit card and pay the fee, and that's just scummy, greedy behavior.
Dylan Hill
More convenient than manually handing over a check to your landlord every month, but the app is uncomfortably slow. Also, it will sometimes just not work or act like you didn't pay your balance, even though your bank account has already been charged. Issues are noticeably worse around the first of every month (when everyone is paying their rent), so it's likely an issue with their servers.
K Lyons
I can't log in; it constantly says "You're session has timed out due to inactivity. Please sign in again." But when I sign in again, the app kicks me out with the same error message. No matter how many times I sign in, it won't let me proceed. I tried uninstalling/ reinstalling & clearing caches but still get the same error. I tried emailing the support email listed in the app store and got an auto response saying the email is "no longer being monitored and will soon be deprecated."
Nicole Schrimsher
This app never updates to the yearly rent increase automatic and causes a bunch of late fees, and now i'm behind on rent with the late fees. Also, I've been enrolled in auto payment this whole time for the 1st of every month, but I can't even may a payment on the past due balance because it won't let me. Now I have to get a cashier check. What an inconvenience, and idk what the point of the automatic payment is then. This is such a big problem.
Meisha Manwaring
Great way to pay your rent, but at the speed of dial up internet. Also, you can't dismiss announcements and always loads these plus the leave a comment screen everytime you login or switch accounts. I've tried uninstalling and reinstalling to see above problems were an app issue. Unfortunately, this didn't do anything. It's either a problem associated with my phone (Samsung Note 10+) or with the app all together. I plan to continue using the mobile site and until an app update is released.
