Reviews for RentRedi for Tenants & Owners

So far, the RentRedi app has been great. While it doesn't have a few features I was used to from my old property's app, it works and works well. The bank account verification process took a little longer than expected, but everything else has been smooth. I wish it had a few more options, like allowing everyone on the lease to make their own payments. Additionally, offering debit card payments without the same fees as credit cards would be a significant improvement. Good now add them Great!

This app rarely works correctly. I am about ready to beg my landlord to pick a different platform. It constantly asks for me to "reconnect" my bank account via Plaid. (Plaid also sucks, so it is not a surprise to me they're part of this crummy app's process). RentRedi tech support often asks me to uninstall and reinstall the app to fix issues. Nothing good to say.

Their import service won't pull the account I want to pay my two leases with. I had to enter the account manually and confirm via micro deposits. Fine. Except then it would get some access token error on one lease but pay the other. They sent me an email saying I had insufficient funds. I did not. 😡 I spoke with their chat many many times. The only suggestion was to unlink and relink my account. I even connected an account I didn't want to use and the same error persisted. Not worth the hassle.

Terrible app for tenants. Slightly tricky to configure. Pop up sales BS make it hard to just pay the rent. All transactions come with an additional dollar charge. It asks for feedback, but if it's not positive it sends you in a loop. It's hard to track payment history as a tenant as well. It makes an actual impact in making me want to not renew my lease if I have to use this (likely) spyware, profiteering junk.

If there was a zero my rating would be far below it. I used the rentready app to pay my September rent for the first time but can not for the second month. The app directs to an insurance add. No tech support. They say back in 30 minutes. An hour later still no response. After an hour the prompt said a support person would respond within a few minutes, ten minutes later you guessed it, nothing. This app has been permanently deleted.

I'm unimpressed. I'm supposed to upload 8 documents to submit an application, but I can only upload image files. So I have to convert the pdf files I have to image files, one for each page of the document, and upload each file individually. This is pure insanity. Then, when I went to pay the application fee, it wouldn't process my credit card the first three times. Had to wait 5 min then try again for it to work. The application review came up with a blank page, so I had to blindly submit it.

This is a terrible app disguised to be "easy to use" but has a horrible interface and rarely works properly. I was never notified that my bank account needed reconnecting, and then had to go through the whole process of trying to connect, only for it to tell me I can't link to that account. So I basically can't use the app anymore anyway..

Customer service hasn't fully interpreted the issue because their response is to do what I've already done. I made multiple attempts to pay the rent, over 4 days, with the same card previously used. I manually enter the payment information and it isn't automatically saving & there isn't an option to save on the same screen. It appears the function to pay with a bank/credit card is disabled, forcing you to link directly to your bank account through Plaid, and they shouldn't be forcing that.

I'm a tenant. I just signed a lease and tried making my first payment with this app for the security deposit. IMO the amount to send money via debit card was robbery. There are other cheaper options through other apps. A redeeming quality to this app may be that it reports on time payments? I'm wondering how, if this costs extra money, etc. I'll come back to update as I use it more.

Poor interface, confusing and contradictory instructions, and a difficult payment system. I have incurred several hundred dollars worth of credit card fees, bank fees, and duplicated transactions due to the difficulty of verifying which exact method will be billed in any given month. And of course, none of these fees are the responsibility of RentRedi. Not even the ones they themselves levy. This is the most difficult and stressful rent payment situation I've encountered in 20 years.

Great so far! Initially had trouble with setting up payment option (the issue had to do with the landlord not setting up the full rent term) but the customer support helped right away. No ads (which is great) and the fee for checking account payments is only $1.00. I like the reminders (not too many, not too few). Only negative feedback is that during the application process, you can only upload jpeg files instead of pdfs which is super inconvenient. Hope that changes. 🤞

Probably one of the worst apps I think I've used for rent extremely Buggy. Needs HUGE cleaning up. We tried to enter our bank info on 3 different devices, multiple times spent almost 5 hours trying to figure it out... Turns out android works a little better? But still buggy. First time it crashed, then the other times I would enter ALL of the bank information to the end and when I hit save then it would bounce me all the way back to the beginning where it says "get started".🥵🥵

The only thing that works properly is the part where your landlord can take your money. Basic functionality is missing. You can submit a repair ticket, but you can't view its status or edit the text. You can't even open it to read the text you wrote. The "Move" button is just a link to Uhaul's website. No help or tips or anything useful. If my landlord didn't specifically request we use this app, I'd be certain this was just a data harvesting scam. Knowing my landlord, it probably is.

In App is requiring an "update". I click on it and it takes me to the Android Store where I can either uninstall or open. The app is up to date. When filling maintenance requests, it is impossible to upload a picture or video that was previously taken. It will ONLY do photos or videos that are taken THROUGH the app AND it will not do more than one. Period. Just one. Sometimes two or three pictures are required to give a useful visual to the people on the other end.

I've had to verify my bank every time I've logged in for over a month. Now I keep getting an error that it can't retrieve my bank info. I contacted customer service and they've told me to uninstall and reinstall three times. They then asked when was the last time I updated the app and ask unclear questions that make me feel like they think I'm seven years old. They asked for screenshots of error messages over and over. Case has been "escalated" three times to come back with nothing new.

This app asks you to provide your bank login information to make payments, not just your routing and account numbers. This is unnecessary and doesn't seem like good practice. They also included a 2.9% fee on card payments which is insane, considering how expensive rent payments are. This predatory app is fleecing people that are already being fleeced by their landlords. After being pushed to try this by a new management company, I will be opting to send paper checks instead.

I'm new to this app. Learned after that reading the other reviews there was possibly a glitch where you can't add your bank info. Figured out that this only happens when the landlord hasn't set up the payments. Then it works just fine! So if you are having this issue, tell your landlord to set up your account. This was easy to use and worked just fine after this happened.

I have added my card and signed into my bank account to link it up for payment MULTIPLE times each, and it won't save my information. It always says successful but then once I go back to the home page of the app, it says my payment info is still needed. This is something that shouldn't be an issue on an app set up for people to pay for the roof over their heads! Fix it please. Edit: charged an extra $25+ for rent because it won't let me link an account. Only lets me use a card. Fix app please.

Clunky. Pay takes days to draw from account. Sometimes even you can't even pay for no apparent reason, it just fails. Also they have a "rate me" button that when you click it, if you have negative feedback they open and internal survey box, but if you're "enjoying the app" they open the Google Play page to leave a positive review. It's a terrible app that can barely do what it needs to do and only sometimes.

This is one of the worst payment apps I've ever seen. It doesn't matter whether you click save payment source or not, because not only will it make you reverify your account by logging into your bank *every single payment* but if you happen to switch out of the app and go back into it, you might also have to reverify your account. I have only had this app for about a week, and it has already made me verify my bank account over 8x. Also it keeps trying to sell you overpriced renter's insurance.