There are missing features in the mobile app. I am unable to select preset points or sound my siren or turn on the light through my mobile device. I was able to do it before the update, but now it's no longer an option. This is so frustrating. It has me looking at other cameras in services. AND YES I HAVE TRIED UNINSTALLING AND THE REINSTALLING! I have a galaxy note 20 ultra.
O Nwa
The option to write over storage once storage is full has stopped working. Now, once it's full, it just stops saving videos to storage, and you don't get a notification letting you know. One day, you need to watch something, and there's nothing there. Also, my Samsung tells me that Reolink is using high background energy and that it needs to be put into deep sleep all the time as well. I don't know what happened to this app, but I wish you could use all the camera features without using the glit
Michal Chvojka
After I set up the WiFi password and unplugged the camera from the router, restarted it and the app, it takes a long time to establish connection - minutes, sometimes it looks like it won't connect. Another issue, I only managed to get good video at night once, then it was always BW. Idk how I managed that, the app navigation needs improved and be more transparent. The camera didn't detect me after going through all settings and schedules enabled, no alert received
Kristin Pitzer
The live feed is generally good. However, the playback and storage features suck. Sometimes they work, and often they don't. I get messages that there were no videos recorded for the month, when I just watched recorded videos on it the day before. Or, the playback will just pause in the middle of playing and then just spin and completely stop. I use these cameras to monitor my seizure dog, and they've been extremely unreliable. I will be looking elsewhere for something that consistently works.
Jenni Barrett
Hit or miss. I will receive push notifications for a little while and then they stop. When I check my settings, they're still set to on but I get nothing. One time the app was set to remove permissions if not used and when I changed that, the notifications came back, which is stupid because the app is used often so no permissions should have been removed. Now that setting is still off and my notifications are on but I'm getting nothing. Very frustrating. When the notifications do work,it's great
K
Connection errors! Sometimes the app connects quickly to my wifi cameras, sometimes I have to refresh them a few times before I can connect. Sometimes they don't connect at all. Tech support tries to help but ultimately they blame it on wifi interference and/or to reset the router, which doesn't work no matter how many times they repeat it. The bottom line is that their app is faulty.
Jason Jensen
Have used this app for years with little issue. Sometimes cameras don't come up, but that happens with any app. Since the update in December, though,, the app crashes right after opening. Sadly, until they fix whatever they did this last update, the app is useless if it won't open. I hope they fix this quick as right now I can't see any cameras on my system. Try it and see if it works.
Ray Kent
Could be better. Coming from Blink and Arlo. They were easy for the homeowner to use. But I needed 24/7 recording because of missed events. With one click you could see all your motion alerts lined up in order. With Reolink you have to open the app, choose a camera, hit playback, select filters, enable grid view, then scroll all the way to the bottom to see the latest events. And you have to do this with each camera. A quick and complete list of motion events should be high priority!
Mike Opalek
Well, this was working fine until recently. Something has changed. Now, I'm unable to connect remotely unless my phone is connected to the local system via local wifi. As soon as I disconnect from local wifi, bam, it's gone. I can't even view it from other wifi connections. Very useless now. Definitely was a 5 star rating. Now I'll give it a 1
Kane Francetich
After the recent app update (Feb '24?), it has a difficult time connecting to the different camera streams through the Reolink DVR. Works about 20% of the time now, where prior to the update it was 99% success rate. Update: I contacted support. I spent several hours sharing my experiences, including sending them screen capture video. They finally concluded that installing a much older version did not experience the same issues. They insisted on closing the case since a "solution" was found.
