This app is terrible. It's said log in not allowed at this time for the last 3 weeks. I've uninstalled multiple times, restarted my phone and even tried to contact RP directly. I've been using this app for a little over a year and had problems more time than not. They also charge you an arm and a leg to process. Stay away if you can.
Reviews for Resident Portal
← Back to Resident PortalBeware, you might get stuck! Very frustrating! I was attempting to make a partial payment (my half of the rent) the app said payment complete and charged me for the full amount without even confirming, very frustrating. Also last time I paid my half and the app wouldn’t accept my roommates payment because you can’t make more than one payment in a 24 hour period so we had to waste half of the day figuring out how to money gram to the account, there should be a notice on the payment page beforeha
Solid app, but gotta give it three stars because of a security risk: Running on android pie, galaxy s8+. When I type in my password, it shows up in the autocomplete field in plaintext. I suspect this is because a password box isn't being used on the login, but it's computer programming... it could be anything. Might want to look into that, though.
This app works, please don't misunderstand. My ratings drop is really due to the fact that this is trying to seem like a resource for bill payment, but it adds a hefty processing fee. Work orders and other info works fine. *Edit: thx for feedback. Princeton makes dropping off a check easy, it would just be nice to process online, without hefty fees. We all have bills...
The app is easy to use but at the time of writing this review the automatic payment option is broken. When the apartment posts the bill in multiple parts (ex: rent then water later, valet trash later, etc) you will get charged for the full automatic payment amount on each posts so you would get double or even triple charged. This needs to be fixed so that the automatic payment only happens once.
Used to work.... When I first started using this app over 3 yrs ago, it worked perfectly. It was fast and efficient. Now, for. About the last 6 months, the app just hangs/pauses, and never logs in, alth it says "logging in". Please fix this app so I can use it again. I have Uninstaller and reinstalled it with the same results.
it's pretty simple app to use.. the are a few things that need tweaking, like where you go to add payment, you can only see pay off the buttons, they overlap. And should give us a different option to be able to pay with or debit cards.. not have to use expensive Western Union! I don't use the app because of that. I only b use it to see my balance each month.
App is the most inconvenient app I've ever had the displeasure of using. I split rent with a family member and I have 2 saved payment methods, but when I try to pay the other half it says I have none. I can't pay the other half of my rent. Then I notice a $7 "convenience" fee. So basically I paid $7 for a headache. I've left feedback with no contact. I even left this review once before. Waste of time and money. Cash app doesn't charge me that much to instant pay out. Terrible app.
It really makes paying your rent bill easier and ordering maintenance work super quick but I wish it offered a little more to make it even more accessible and user-friendly. It's a tad glitchy in the UX but still gets the job done. I also can't stand the $2 fee for using your bank. Makes no sense. Most apps of this nature only charge if you use a credit card, not a bank. It's quite annoying. I'd rather have bought the app than to pay $2/month to use this app.
I think it has a lot of potential, but parts of it dont seem to be updated regularly. For example , when I go to look up payment history, the last date was for may 2018. I realize that spouse and I pay from different accounts, but I think our rental payments history should be accessible on one page. Maintenance section seems to work well , my requests always get an immediate response. I think the app could be a great community forum as well, if such were added. Such as, items for sale or giving away; requests for walking partners, etc.
It kept saying "request timeout" and bringing me back to the payment screen, instead of the usual receipt/confirmation screen when I was trying to pay for something. I tried using both wifi and my phone's data, getting the same problem. I just kept trying to pay and hoping it'd finally go through. Later, I found out it did go through... 9 times. Totalling an extra $3000. I had to go through a lot of stress and phone calls to the bank to cancel the extra payments. The app kinda sucks lol
Great app other than it periodically unlinks your bank account (you have to do a direct deposit if you want to be charged a 3 dollar "convenience" fee) and that it wants to charge a 26 dollar "convenience" fee if you're wanting to use your credit card (Discover) so that you can at least get rewards for paying your rent. Idk if it's the app itself of the institution that I'm renting through, but come on! This is ridiculous! The app is easy to use, but slow. Probably a 4 star if not for the fees.
It was super hard to create an account. It kept telling me that the password wasn't a valid one but not why. When I finally got an acceptable one, it told me that it "did not match the password on file." How can that be possible when I'm on the "Create Account" page? Also, the app doesn't seem to show upcoming payments that are due. The app took literally 10 minutes to install and my phone had plentry of space. Also, why does it need all of those permissions. Some of those are creepy.
Won't even let me MAKE an account. Keeps giving me an error. I don't know how else I can pay my rent which is coming up soon because they only use this app. Tried multiple emails, multiple passwords, and nothing has come of it. It was ridiculous and frustrating and I'm at my limit. Waste of time and it seems like no one can solve my issue.
The app isn't bad but there is a glaring problem. There is no confirm payment prompts nor a way to cancel a payment after posting. So if you split rent with a roommate and you accidentally pay the whole rent, there is no way (at the time of this writing) to fix it. Please add a prompt "Are you sure you want to pay ____?" It's 4 lines of code and would make life easier.
When it works, it works well. However, god forbid you move to a new location that also uses this app. My old place STILL shows up as the first option (ive moved out), while my current place doesn't even show up! When I try the web version, it only works half of the time (doing the same thing as the app.) Also, the sending-a-code login option never seems to work either, so good luck if you forgot your password.
"Agree to pay" error. When I try to process a payment on the app, I have to select the option "I agree to fees listed..." when I select that option and try to submit my payment, I get an error message saying "Agreeing to promise to pay is required" and it will not submit my payment even though I selected that option. It's pretty frustrating. And now I'll be suffering from a late fee due to the inconvenience of this app. I prefer paper checks or money orders over an app any day.
Login doesn't work. Auto payments don't work. Payment options don't work. Text input types aren't set correctly for keyboard autocomplete. Splitting charges with a roommate doesn't work. Broadly, it's poorly designed; it looks like a "my first Android app" tutorial from 2014. There's very little I need this app to do, and it does none of it well.
my first time using this app, introduced by our property management team. highlighting that its a new and easier way to communicate them and most of all to paying our rent. and im still learning how to navigate all the set ups, and passwords, and clicks, and type. maybe ill come back in a few months expressing more when i get famelar with this app.
App doesn't even work for me. Each time I try to log in it comes up with a "This account already exists." Even when I've never used the app, tried with two different emails and they both say the same thing. When I try to log into said account it says "Account does not exist." Right now, the app isn't working for me still, always saying "Request timed out." Loading also sucks since it takes like 4 minutes just to bring up some bull about request timed out.