App and doorbell, after having it for about a year of paid service, just stopped doing its job right in 7/21. Prior to this, got notifications, with video, and if I wanted to, could see live view...after that date, keep in mind, my signal is 42 which is very good, and nothing on my wifi has changed, I get notifications, but no video, even though I am paying for the service, no previews, and can no longer view live. Not to mention, doorbell doesn't chime. But Alexa still works with bell. Useless.
Fred MacGregor
The first doorbell from Amazon was defective and the return process was a nightmare. The second doorbell works but it's hit and miss on what it detects and the notifications, also hit and miss can lag, so be prepared to spend extra money on a Ring chime as your existing chime (by design) will no longer work. Won't even pick up vehicles in my driveway well in view and 20 ft. from the camera. Very disappointing from a major brand. As for the app, it's ok but very marketing forward.
SupremeCultist
Worked great for months. After a recent update, the notifications are completely worthless. I am getting notifications up to 3 hours late. sometimes, the camera does not even record when a package is dropped off. The video preview has been removed from the notification. You can no longer access the application when tapping the notification. The system doesn't even work as a doorbell as i don't receive the notification until hours later. I have done a complete re-setup and it still is worthles
Andrea Crawford
won't let me log into the app without the code that is generated from inside the app.... the app i can't log into. support wants me to email my ID even though I verified my account with them to verify my account. yes, you read that right. took back almost 1k worth of their camers. if its that hard to deal with before even setting anything up. I definitely don't want to see what's down the road.
Shawn Turner
The app never works. you can't do anything from the app. can't troubleshoot anything when you call them they tell you it's your internet. is the problem yet? the device health report says that it's in its perfect range and perfect internet connection. this app and the whole ring system is just a waste of money. I wish I'd have never bought it
Annette McClay
The performance of recordings has been deteriorating. I don't know if it's due to app updates or what, but recently when there is an event that triggers an alert and recording, there is a glitchy gap in the recording, sometimes long enough to miss what triggered tge alert, rending it useless. Sometime there is weird green flash during the gap, but not always. If this continues we'll have to replace the system.
Julia Cabrera
I have owned several generations of the Ring doorbell, it used to work 90% of the time a few years back. Now that I'm forced to pay for features, it has become unreliable, glitches, and cannot retrieve past videos. Literally, someone is at the door ringing the doorbell and I don't receive a notification until minutes later if ever. Time to move on to a better product!
Jen
It's not a great app. It doesn't always tell me when there is "motion" outside and never when there are actual people. Before you say it's my settings, I don't think any app who constantly goes off all night long telling me the stray cats are "people outside" has any right to be telling me the settings are off. FYI cats are not people. Seems like your rates go up, quality goes down, and the only addition you've made is another way for neighbors to annoy each other. idea-good. implement -bad.
Jimmy D
Variable Image Consistency. When I open the app it may, or may not show any of my cameras throughout my property. I have a 1.2gb Xfinity isp that consistently runs at 1.4gb. I have excellent connectivity as well. I have uninstalled and reinstalled the Ring app... with no difference in results. I have tried with or without my VPN - also no difference, and it shouldn't be an issue because I've been running a VPN for years and it's never been an issue until recently.
Mike Mellott
DO NOT BUY INTO THEIR HYPE. If all you want to know is who was at your door five-minutes ago, they're great. Motion only shows them standing at the door and nothing as they walk up the porch. Sometimes not until they leave. Most of the time no notifications at all. Pretty worthless without notifications and delayed alerts. Their updates keep saying "bug fixes and improvements" but the bugs are still there and I see no improvement.
