Reviews for RingCentral

Absurd. I attempted to take advantage of the free service offered to healthcare workers (Stated in the details of this app). The phone number provided had me on hold for over 3 hours before I gave up. Chat support just told me to remain on hold. I understand demand, staffing issues, etc., but there is no reason not provide estimated hold times, call back options, or alternate means of setting up the service. Zero stars if I could.

Of all the apps I have ever installed on my phone, none produce more problems and irregularities, issues, and wonky hassles than this horribly cobbled together mess of an app. When connected to bluetooth, it automatically answers all incoming calls and then I get no audio, so i cannot tell if they hear me. This is just one of the issues, but is simply in acceptable. I have to uninstall or pause the app just to work from my computer, or it will auto answer everything.

The recent update has caused this app to start dropping calls for no apparent reason. I've been receiving a message that says "unstable network" and then my connection drops and has to reconnect. If you're not connected to wifi the app is useless. Emailed support last week and I'm still waiting on a response. Clearly not the only one having these issues. Do not download until they fix.

At first glance, this app/service seems to have it all: phone, texting, phone tree, team messaging, voicemail to text, video conferencing, etc. However, I have found two missing features: 1) While you can set up multiple phone numbers for your business (or multiple businesses) and forward them to your phone, there's no way to tell which phone number the person dialed when you see an incoming call. 2) There's still no way to schedule a text to be sent out at a future time. All-in-all, it's good.

After over 20 years using Ring Central, there service has increasingly gotten worse and worse. This time without any notice they turned off my account stating the card was expired. I have not been able to get my account back up because I can not get into the account to update the card. When calling them, they had the same problem so now I have been waiting more than 24 hours for someone to contact me so I can get my account up and running again. Its been a nightmare!!!

This app often does not send text messages or sends them, and our clients say they didn't receive the text. The audio on the phone calls is often poor quality and either I hear myself a second after I speak, which is very annoying, or it sounds like the person is far away and I have to struggle to hear them. I tried talking to their virtual help, and it was a joke. I also put in a help request but have not heard back. We're going to look into other phone options if text issue isn't resolved.

The screen goes black when I make a call. I cannot do anything after that. The screen is black, unlocking and the power button do nothing. I can't hit end call, I can't hit speaker, nothing. I left a 3 minute long voicemail (1 of me speaking and 2 of dead air) for a client because I couldn't hang up. I had to wait until their voicemail disconnected the call. Extremely unprofessional. And for the cost of this??? Crazy.

This is the worst phone service I have ever used. The customer support agents are clueless as to how to help. They are reading a script with instructions and it seems like no matter what the issue is, the outcome is always the same.....uninstall the app and reinstall the app, restart your computer/mobile phone, log in to RingCentral. The issue still remains the same. I was "escalated to a level 3 support department and they still don't know what is wrong weeks later. Terrible service!!!!!!!!!

This app is garbage. With a Samsung Galaxy S21+ 5G, it really only works with wifi. When making or receiving calls on mobile data, it will only eork for about two seconds, then the call will fail and the app will display that there's no signal, despite having full service on the phone. I spent hours on the phone with tech support 7 months ago to be told that it was a known issue that they were working on, and that turning on my phone's Hotspot was a work around. 7 months later and no fix. Trash.

When it works, its great, but the application randomly drops calls, primarily on my desktop (which runs through a connected headset). There is little that is more unprofessional than hanging up on a client (multiple times) during a call. This has happened both at the office and at home via different (stable) internet connections, both wired and wireless. Personally, its to a point where I just make calls direct from my personal cell phone to save the frustration. Coworkers, same issue.

Really bad app. Old one worked OK this one is a nightmare. Drops calls frequently, lots of errors saying unstable internet connection even though my signal is strong. It's to the point when I receive a call on this app, I ignore it and call them back from my regular cell phone number, which kind of defeats the purpose of using Ring Central in the first place, at least for me. I recently renewed for a year (bad decision) going to have to reach out for a refund. It's simply unusable as is.

Frequent issues with the app. We install and service many of the RC functions from the app down to the desktop phone on many clients. My biggest issue is on the cellular app. When RC pushes out an update, they just do. Not a huge issue right? Well, when an update rolls out the app will not work until you open the app. This means no texts or calls will come through until youve opened the app. So to the unaware person, they may miss out on important calls or texts.

I started working from home in 2020. The app used to be so reliable then. Now, it consistently gets worse. More often than not, calls do not connect and I frequently miss calls because the app won't ring. I could literally have used it earlier in the day but it stops working minutes later. Then, the audio delay during calls is absolutely horrible. So unprofessional and embarrassing. Can we have some reliability?

I use this app when working from home, which is 4 days a week. It rarely works consistently. It never tells me when I have missed a call, even with notifications on. What's worse is that it won't even ring for most incoming calls, even though it has permission to do so. I have to check the app for missed calls or rely on email notifications if someone leaves a voicemail. The call connectivity is spotty even when my phone has good signal. Very frustrating. Good luck using.

This app is so frustrating to use. I use it for work, and it's always a relief when I make it through a call. I use the app on a Pixel 8 Pro, and it constantly drops calls, disconnects Bluetooth earbuds mid-call, and the audio quality is all over the place. These are issues I don't seem to experience with other phone apps. Definitely not an app/service that I'd recommend at this point.

I signed up for the free trial and was unable to cancel via the app. Instead, it required my making a phone call to cancel (read the fine print). That call took over 20 minutes to make a simple cancellation. I was kept on hold repeatedly for many minutes at a time, badgered not to cancel, asked an onslaught of questions as they tried to retain me as a client, and told I could not cancel unless they walked me through the horribly long process. Absolutely ridiculous and not worth the time.

Honestly wish my employer would choose a different service. Texts don't go through more than half of the time. Especially if it's longer than a sentence (not even exaggerating). I don't receive calls from customers sometimes. Also when I make a call, the number is delayed and not shown in my recent calls for atleast a minute. I work for a cellular company so no it is not my phones data speed or my Wi-Fi. The app is just buggy and I would never recommend it to anyone.

Terrible. The only thing ringing is their cash registers, their phones(which they won't take back. and good luck trying to sell em) won't...despite hours & hours (& hours) of trouble shooting, attempting to have them remote in and being passed around like a hot potato. I was told it would be easy, I provided every detail of our setup and triple checked with multiple people that said it was no problem and we'd be up and running in no time. It was a huge problem and they could not have cared less.

This app used to be great to make business calls & texts with until they added the "opt-out" feature. It keeps automatically checking off the box every time you go to text, even on the computer app. I don't want people thinking these texts are automated or only on my work number. Sometimes we don't want people to know that we have a separate phone number. I don't need people asking for my personal cell.Until they make this awful feature optional from the settings, they're getting 1 star from me.

gradually getting worse and worse. text messages do not send if text is deemed too long and good luck sending a photo attachment. in the past it worked just fine when app automatically shrunk the photograph to necessary size to conform to carriers size limit, now it just does not handle bigger photos. so I have to manually shrink the photos and try over and over. very poor implementation that impedes productivity. request to auto shrink JPGs in the is just sitting for years in feature request.