Absurd. I attempted to take advantage of the free service offered to healthcare workers (Stated in the details of this app). The phone number provided had me on hold for over 3 hours before I gave up. Chat support just told me to remain on hold. I understand demand, staffing issues, etc., but there is no reason not provide estimated hold times, call back options, or alternate means of setting up the service. Zero stars if I could.
Kory Freshwater
Of all the apps I have ever installed on my phone, none produce more problems and irregularities, issues, and wonky hassles than this horribly cobbled together mess of an app. When connected to bluetooth, it automatically answers all incoming calls and then I get no audio, so i cannot tell if they hear me. This is just one of the issues, but is simply in acceptable. I have to uninstall or pause the app just to work from my computer, or it will auto answer everything.
Tyler Delker
The recent update has caused this app to start dropping calls for no apparent reason. I've been receiving a message that says "unstable network" and then my connection drops and has to reconnect. If you're not connected to wifi the app is useless. Emailed support last week and I'm still waiting on a response. Clearly not the only one having these issues. Do not download until they fix.
Tim Cromwell
At first glance, this app/service seems to have it all: phone, texting, phone tree, team messaging, voicemail to text, video conferencing, etc. However, I have found two missing features: 1) While you can set up multiple phone numbers for your business (or multiple businesses) and forward them to your phone, there's no way to tell which phone number the person dialed when you see an incoming call. 2) There's still no way to schedule a text to be sent out at a future time. All-in-all, it's good.
Bryan Angstman
After over 20 years using Ring Central, there service has increasingly gotten worse and worse. This time without any notice they turned off my account stating the card was expired. I have not been able to get my account back up because I can not get into the account to update the card. When calling them, they had the same problem so now I have been waiting more than 24 hours for someone to contact me so I can get my account up and running again. Its been a nightmare!!!
Jackie Cain
This app often does not send text messages or sends them, and our clients say they didn't receive the text. The audio on the phone calls is often poor quality and either I hear myself a second after I speak, which is very annoying, or it sounds like the person is far away and I have to struggle to hear them. I tried talking to their virtual help, and it was a joke. I also put in a help request but have not heard back. We're going to look into other phone options if text issue isn't resolved.
Katelynn Gurbach
The screen goes black when I make a call. I cannot do anything after that. The screen is black, unlocking and the power button do nothing. I can't hit end call, I can't hit speaker, nothing. I left a 3 minute long voicemail (1 of me speaking and 2 of dead air) for a client because I couldn't hang up. I had to wait until their voicemail disconnected the call. Extremely unprofessional. And for the cost of this??? Crazy.
Barby G
This is the worst phone service I have ever used. The customer support agents are clueless as to how to help. They are reading a script with instructions and it seems like no matter what the issue is, the outcome is always the same.....uninstall the app and reinstall the app, restart your computer/mobile phone, log in to RingCentral. The issue still remains the same. I was "escalated to a level 3 support department and they still don't know what is wrong weeks later. Terrible service!!!!!!!!!
Tim Beck
This app is garbage. With a Samsung Galaxy S21+ 5G, it really only works with wifi. When making or receiving calls on mobile data, it will only eork for about two seconds, then the call will fail and the app will display that there's no signal, despite having full service on the phone. I spent hours on the phone with tech support 7 months ago to be told that it was a known issue that they were working on, and that turning on my phone's Hotspot was a work around. 7 months later and no fix. Trash.
T S.P.
When it works, its great, but the application randomly drops calls, primarily on my desktop (which runs through a connected headset). There is little that is more unprofessional than hanging up on a client (multiple times) during a call. This has happened both at the office and at home via different (stable) internet connections, both wired and wireless. Personally, its to a point where I just make calls direct from my personal cell phone to save the frustration. Coworkers, same issue.
