absolute garbage for trying to use one of the chargers that are supposed to be available for any ev. partnering with chargpoint only made it more unusable.
great car. great company. a lot of pretty sad weak software UI stuff that still hasn't been fixed that really does make you wonder should I be trusting this platform to drive me down the highway at high speeds with no hands on the wheel?
After the latest updates I can say I am super happy with this app! The new app redesign looks and feels awesome, and really helped pull daily use items out to the front which is great. The fact this went from a 3 star to 5 star review (imo), I think the app team is knocking it out of the park! And guess what? They added the ability to open the charge port door from the app! 10/10 would complain again! Awesome work team, keep it up!
I don't have a rivian just use the app to find charging stations that work with all EVs. app works pretty good but I shouldn't need to give rivian a credit card just to look at a map. also there DC chargers are more expensive than other brands so that's disappointing. App also doesn't make it clear which stations work with non-rivian EVs.
It doesn't look like Rivian has responded to any of the reviews, maybe they don't care. My R1s now don't open or do anything when I stand closer to it, I have to open the app and manually use an option for it to execute the command. I don't know what happened to the vehicle that used to recognize me at a distance and unlock the door, but not anymore.
Would be a lot better if the car would wake up and respect any command. I cannot use the climate control, alarm, open windows or lift gate, basically any function you'd want to work will function properly about 10% of the time. Really poor connectivity, its functionally the same as carrying a keycard and that's about it.
in settings I have my app set to unrestricted background use, yet if I don't use the app for more than half a day phone as key doesn't work since the app closes itself on the background. this is confirmed by pressing lock on the widget and the app starts a new instance every time leading me to believe it is an issue in Rivian's side.
Get a 6-figure car with an app that is completely unresponsive on Android. What a treat. Scheduling service on par if not worse than Tesla with 1+ month waits. Save yourself some time and grief if you see this review before getting a Rivian - go with another brand. I also really appreciate getting an ICE car that smells like moldy cheese as a loaner.
The charger station in Breezewood PA is sometimes on the map, sometimes not. not a clear user journey for non-Rivian vehicle charging.
The app sucks! This is $100,000 car and the app is pathetic. On a weekly basis my R1T gets unpaired from my phone and I am unable to get into my car. Tech support is non responsive.
