This isn’t about the insurance itself, but about the app. The app is very glitchy and inconsistent. I drive the exact same route to work and home every day. Some days it’s 2 miles (according to the app), some days it’s 6, some days it’s 15, and some days it’s 16 miles. How are you […]
Reviews for Root: Better car insurance
β Back to Root: Better car insurance20 reviews
1. Driving score is based on only 2 things: braking and phone use while driving 2. No way to signify that you are not driving (in someone else’s car). 3. No way to signify your phone is being used hands free (auto Bluetooth connection or navigation) 4. Doesn’t matter though, because your rate increases no […]
This is one of the most irritating companies I’ve ever seen. All the bills are automated, which means they simply slurp money from your card every month. And what happens if for any reason the money isn’t there or accessible? Insurance cancelled. You will get emails, texts, a notification from the app will tell you, […]
You get what you pay for, and Root is a perfect example. They’ll probably offer a lower rate but with that comes a total lack of customer service. The claims handling process and customer service in general is terrible. The app itself is spotty with the trip tracking feature, which is the entire point of […]
It was good while it lasted. Starting out I was saving ~$55 after a few years with them and their new model I’m not saving anything at all. What I really don’t like about them is despite the fact that I rarely drive, there’s no way to notify them off whether or not I’m the […]
I’ve used Root to compare and try to save, but after selecting the exact same coverage I currently have, Root is actually 3 dollars more per month than what I use now. The experience overall is easy though, the app is navigable and simple, easy enough for most people to use. Don’t always believe the […]
Not sure about it’s accuracy. I’m being warned not to use my phone, even though every trip says “No Phone Use.” Also, on a trip where I drove up the street and parked at another house (no other stops), it says I had multiple hard braking events. I only had one, and it was slow. […]
Well, I enjoy the service, but I hardly drive. The app say’s I’ve driven far more than I have. It’s very odd to me that, for instance, it says that I’ve “been on the road 5 times this week” when I haven’t driven once in over a week. There should either be an option to […]
Avoid using this company. It might be cheap but you get what you pay for. If you ever need assistance expect almost zero response and call wait times are awful. I didnt get a phone number to contact until cancelation. Even then they couldn’t help me since their app is super basic. If you do […]
The quote was great once I finally got it after more than *5 MONTHS* of presumed test driving. All the app and customer service were able to tell me was that they needed another “1-2 days”-worth of driving data from the app. All customer service can do is tell you to uninstall and reinstall the […]
This app is only good if you are always on time with payments. God forbid life gets in the way your credit card expires and you find out a day too late your policy was cancelled and it’s to reinstate,then you have to wait for a year before you can use their insurance again. Also […]
The app tracks your phone. Period. It has no way to determine, or option, to tell when you’re a passenger, or if a passenger is using your phone. It also randomly “thinks” you’re driving, i.e. pops up saying it’s tracking your drive… While you’re sitting at your desk. Very flawed. Also, when it updates your […]
They cut my insurance in half. I’m psyched! Having said that. This app is horrible. It nearly crashed my phone several times and while using it in my first initial month. It wouldn’t allow other apps to work properly. Plus, it seems as though Root has made their horrible app the only way you can […]
The company’s ideals are awesome. Insure safe drivers and don’t insure otherwise. I had a fantastic rate at first and they were always helpful and eager to settle my claims. However, after the one year mark, my rate doubled for seemingly no reason. I haven’t been given an explanation. Also, the app keeps track of […]
I installed this app almost 8 weeks ago and thought it was a little long to receive a quote but never the less I stuck with it. Early this week it finally got to 1-2 more days till I get my quote, on Thursday I looked again and it went back to 4-7 weeks. I […]
I’m getting a higher rate because of their non working app and their customer service only said to “turn on the location.” I have proof location has been turned on the whole last month. Feels like they have it not working correctly on purpose just to charge me more. Edited: I have reached out to […]
I did the test drive for about 10 days. I got a quote for $40 cheaper than what I pay. I was ready to switch. The next day I open app to purchase and the quote was increased…it was more than I pay now. No I will not be switching. I sent an email because […]
I had to switch insurance because the one I had closed down, chose root. Update, I’ve had this for 2-3 years and I’ve only stayed because though it is the cheapest, their driving score thing doesn’t work. they’ve tried telling me that I don’t drive enough for it, which is complete BS but whatever helps […]
It will consider you to be using your phone if the screen is on at all, so avoid using GPS or anything else during a trip. It requires full permissions and completely unrestricted resource use. It says it can tell if you are driving or a passenger or doing some other activity, but don’t trust […]
Continually increases rates with no explanation. Finally got to the point where literally any other insurance company was cheaper, so I dropped them. They also make you enable a driving score tracker but don’t allow you to see what your score is. You also get an alert that it’s tracking you even when walking around […]