Reviews for RSA Authenticator (SecurID)

This app has always worked perfectly well, but since the last update I now have about a dozen additional clicks to do the same thing I did before. I am forced to use this app every single day, so it really needs to have some default settings built in. First: set a default key and […]

have had 0 issues with anything so far. in fact I turned in my physical RSA token and an strictly using the app.

Good when it works, but when it doesn’t it’s hell. It could crash at any stage before generating an OTP. Memory leak issue? Not sure. It just crashed on me like 30 times but finally worked the final time. It seems to crash less if you use the PIN instead of the phone’s biometric authentication, […]

This new update drops the ball. The cursor doesn’t automatically focus in the PIN field, and then when the PIN is typed you can’t press the enter key on the on-screen keyboard to submit it. Do you test your software? The desktop app is as bad. While typing the passcode, focus is lost by the […]

Lathargic App. Takes ages to load. Keeps loading, you have to wait for good 10 seconds to put the code in

Changed the interface with no notice, a terrible decision for a security company. Our organisation spends a lot of time and money educating users to be wary of unannounced changes and then this happens. A definite step backwards. Why doesn’t pressing done on the on-screen keyboard enter my pin. Why do I have to put […]

Used as intended. For those with complaints, check with your company first. They’re the ones implementing whatever restriction they feel is needed in the use of the app.

has some jarring useability annoyances, stuff like restricting pasting in the pin code from my password vault or the fact it provides no feedback to the user that the pin entered is incorrect. This means people with dyslexia or dyscalculia find this process more frustrating than it needs to be. my suggestion would be to […]

This app ‘does what it says on the tin’. Two areas for improvement: 1: Copy / paste of the generated code doesn’t seem to be possible any more. This is inconvenient. 2: Can you please stop changing the name of the app? I’ve lost track of the number of names it’s had at this stage. […]

Would love to have the app be capable of rotating the screen. When I put my Samsung Fold on it’s stand, the screen won’t rotate and is fixed to only show portrait mode.

A recent update of the app has led to it becoming significantly slower to load and become usable after opening it. This might not sound like a big deal, but it’s very annoying.

The app works just fine for what I need it for. However, the last update, which changed to a new UI wasn’t a great change. It’s blocky looking now and the timer is a little harder to read. The previous UI was much smoother looking. Definitely needs some improvement! It otherwise would probably be 5 […]

It’s gotten better over time – read some of the reviews from a couple of years ago for the horror stories we had. I have been receiving notifications which open to the app so I can select the correct code on my screen (unfortunately it seems my employer requires this every time you do anything […]

Still not working on Android 10. As others have mentioned, the app always displays an error message about deactivating airplane mode and restarting the phone. I’m sure it will get updated at some point, but who knows when? My company has begun evaluating other services as this has affected a large portion of our 1200+ […]

I work in computer security. This app has always been cumbersome to use since it blanks its screen and makes you retype your PIN if you switch away from it to type it into the site requesting the information. — However previously it was functional. Now it complains because my phone is rooted. Why should […]

First, I couldn’t find the app – the icon is completely different. Next, it’s VERY bright. I run my phone and PC in dark mode for a reason; give it back. The numbers are smaller and difficult to read. Finally, nothing changes colors anymore! Before, my PIN changed colors so I knew to wait for […]

For those with the error on startup that no data network was available 3g/4g, there is a very easy fix for this. Typically it is because a backup has restored data for the app and you just need to start from scratch and re-import your token. This is actually a good security feature so someone […]

I went to sign into a customer account and couldn’t find my RSA app to get access. I was in panic mode! After about 10 minutes of looking for the app I figured it got deleted somehow and so went to the app store to download it again and then call corporate to set it […]

I think apps should have the same name on my phone that they have in the app store. I spent a while searching my phone for “RSA” or “SecurID” with no results only to finally find it called simply “Authenticator” like 3 other apps on my phone, and with a completely different logo than what […]

it is infuriating that the devs labeled the app in a way that the android system can’t find it by name when I search my apps/phone. logically, I should be able to search “rsa” and it comes up. but it doesn’t, nor does it with “auth”, “secur”, “securid” or anything else I’ve tried. I have […]