I made 3 attempts to get my order to go through - it kept asking for my 3-digit code. I did that, but each time, I got a message saying the order couldn't be processed. This was NOT user error; it was a merchant site error. Made me very suspicious of possible hacking going on. The order finally went through, after I got a notification that I still had things in my cart. I'll be checking my account for fraud now.
Tazzy Baybee
SO MANY ISSUES! I randomly get logged out everyday other day. It keeps asking me to reactivate my card everytime! Very annoying! Also, now when I click view more in the save for later nothing happens! Tried to email their app "support" but no one ever replies. Why are we paying for membership if this is what we get for an app?!
Shane Taylor
I'm trying to sign into my newly created account and I literally can't see the captcha that is supposed to show up. This feels like a critical issue that needs to be resolved promptly. I'm on Android 15, OneUI version 7.0. Try logging in then it says "we got a make sure you're a human" but nothing ever shows up for me to complete therefore not allowing me into the app.
Bobby Tedder
WOW, Sam's AND their app gets worse daily. I just don't get it. I just spent half an hour trying to place an order and the app just wouldn't Cooperate. I'll just place my order with Costco instead. When it causes more stress than it's worth as the consumer? That when I take my business and money elsewhere. I stopped shopping in Walmart almost 10 years ago. Now it appears Sam's has tied with them as one of the most troublesome places to do business with. I just can't anymore. Sorry, NOT sorry🤷
ashlynne gagern
the app when I first installed it last year was great, seamless with no problems. but this year they updated the app and I've had nothing but issues with it. it's slow and laggy. I constantly have to close the app and get back into it, and I've noticed that lots of the category buttons don't work, you click and nothing happens . I've had issues with the total being correct in your cart or reverting back to the original number when I delete something from my cart and a whole host of other issues
Jeff Schlichting
it used to be a good app, and the only reason I shop here instead of at Costco. since the last update, it has become a collection of glitches and a constant source of frustration. the only thing worse than the app is the tech support. I have been on chat with them about 6 times since the last update and they have not solved a single issue yet. currently, the issue is I have earned Sam's cash and would like to use it, but the app "encounters an error" every time I want to use this cash.
Maria Valencia
The Sam's app is okay but it can be great. The scan and go is amazing. I get to skip massive lines in the weekend. The problem is I can never find anything. The Walmart app has a map and tells you exactly where the product is. For them being the same company you'd think the apps would have some similar features. Add scan and go to the Walmart app and add the map and locate feature to Sam's app. Then both can be great👍
Sonya Miller
I love the shipping and pickup options from Sam's Club. I don't have to drive to the store, walk through the store, and load up my cart. Some items are quite heavy for me. I don't have to push the heavy cart to my car (which is most likely fairly far away) and load the items by myself. (I am a senior citizen) I do more shipping and pickup as I get older. It's just easier for me.
A Google user
took multiple times to get code for 2 factor authentication, after I kept requesting new code and then I got locked out for 15 minutes. the entire order process took me over 30 minutes. not acceptable. I was about to order somewhere else! This is the 2nd time this week that my experience with ordering online at Sam's Club has been les than stellar. The first time was much worse, it took me 3 hours and 5 phone calls only to find out the wasn't available in my state. No Bueno!
Misty Cochran
The app hasn't worked in a month! I emailed tech support and heard nothing back. As soon as I log in it logs me out. Repeatedly. I deleted the app. Reinstalled and the same thing happens. I've gotten other people to try on their phones and the same thing happens. This supper sucks. I love the scan and go function but can't use it anymore.
