using easyride has led to two fines totalling 240 francs. The end user bears full responsibility for any technical issues regardless of their intention to purchase a ticket or not, and SBB is unforgiving about this. there are reports online of easyride stopping mid journey etc. in other words, please don't be fooled by the "easy" in "easyride". it is not a tool for last minute ticket purchases and it can fail, with high consequences.
Mihran Hovsepyan
EasyRide showed that it was enabled. Then, when the controller came it was in the "pending" state. So I got a fine.
Mark Melnykowycz
One of my daily apps, it has been quite nice over the years. Currently have an issue with EasyRide not working correctly, but hope it gets fixed in updates.
A Google user
This is possibly the most frustrating app I've had to use. Apparently you can buy tickets with it but only of a certain kind. The other , common, tickets just don't show up as a selection. Seriously??
Unslaadahsil
easyride now requires to not be in powersaver, which, considering that wasn't the case before, means the app is doing something else it doesn't need to be doing that requires background processing. edit: they replied, gave some bull and went "thank you for understanding". no, I don't believe you. this wasn't needed a week before my review, why is it suddenly needed now?
Peter E. Fischer
SBB Mobile has permanent and non-rejectable access to Google Pay - even if third-party access is prohibited within Google Pay. SBB does not respect user choice (compliance issue). Will report this to Google, so they take down this app until this is fixed. In terms of usability: there are four different screens, where tickets are listed, depending on whether or not they where created with easy-ride and whether they are still valid or not. One list (now to past): much easier!
Michał Stefańczyk
determining location for easyride sometimes takes FOREVER and ticket inspectors treat you as without a valid ticket even if you are a few seconds late with the swipe. let us determine the location manually if you take up to 5 minutes to do it on your own, the train is not waiting. edit: changed to 1 star. Even more unreliable recently.
Mikhail Kozhevnikov
Clunky and hard to use. Here's the latest story: I thought I was traveling just outside the area covered by my annual pass, so I checked if I need an additional ticket. SBB app has that annual pass stored and happily takes it into account when I'm using EasyRide, but now when I tried to buy a regular point-to-point ticket it completely ignored the annual pass and sold me a full ticket, offering no option to get an extension. No refunds either, not even immediately after purchase.
Rivictoria “Tori”
I absolutely hate the prices, app works fine except the fact that sometimes it says you can get a ticket for cheaper than in actuality, which is really annoying. at least be honest with your prices
David Spanos
App worked great until it deceived user into a CHF 75 fine. If you have a half fare card associated with an expired Swiss Travel Pass, the app will have you pay half price when you buy a ticket and not inform you that it's doing so. Ticket collectors will then fine you CHF 75 over a CHF 3.5 price difference! If they're going to be that strict, then they should have equally strict standards for the app and automatically deactivate expired half fare cards. As it is, make sure to manually delete it
