Save yourself a headache Don't try this subscription. It is incredibly difficult to cancel, you have to contact their customer service through email to cancel. Their chat feature is worthless it will not tell you how to cancel your service. They also sent me one of my fragrances that was not at the top of my queue. Did not give me an option to change or say that the fragrance I initially wanted was unavailable. Overall horrible.
Deirdre Corr
An option to increase or decrease frequency of suggestions with certain notes would be nice. I'm picky with florals and would like less floral suggestions, but I love gourmands and incense notes. I've taken the quiz multiple times trying to get a more accurate scent profile but keep coming up with some categories that just aren't me, then they push fragrances that fit that category. It would also be nice to be able to save scents that are currently unavailable so you can get them later
Ross Waller
Since the modification to "enhance" the puzzle, the app is virtually useless. I have completed 9 puzzles so far while watching your "add to queue" button spin. 9... Not including the others that I did whilst trying to read the item description. 44 puzzles just trying to add the "aquatic" note filter. Absolutely floored with the new cases and the fact that I just had to throw all of my old cases, case stand, and vial holder in the bin.
Water Walker
Didn't receive product and can't get in touch with any representative!!! Didn't receive product because account was resume after it was paused. They changed their pausing system from pausing how long you want to only pausing up to 3 month. My account should have not been resume even if it was updated and the product was sent to a location I'm no longer at and was supposed to been sent back, and all till now I can speak with a representative on the situation.
Ben Gafner
Predatory business behavior. they make it seem like u can just cancel anytime from the website or app. You are only able to upgrade your plan. You have to go through additional steps and send an email to get a cancelation, and I imagine for most people, this comes directly after a purchase that the consumer did not expect or did not intend to buy. Just be straightforward smfh
Sarah Burroughs
Used to love it! It was great you would pay a flat rate to try new products. Now when you add it to your que your paying for the subscription and the product not really ideal if you don't like it... The way it was, was much better I was willing to spend more money on things I at least KNEW I loved or liked... I and this puzzle thing that pops up every 5 seconds. Soo many problems with the new way. I will not be a member next month if these things aren't changed.
Danny Stormes
Decent app. A little monotonous at times and hard to find certain info on scents. I've had issues put of the company in the past, orders not being sent, sent extremely late, orders not being delivered, and most recently, some of the bottles leaking all the cologne slowly before you get to wear it. They've made good on every issue I've had so far, even if it does take a while sometimes. I'm counting on them to resolve this issue with my bottles leaking. We'll see how things go!
jennifer arlene
This review is for the app, NOT the company. The puzzle captcha makes shopping 100% irritating. I've verified that I'm not a robot about 5 times, now I can't view the page. As soon as I solve the puzzle, another one pops up immediately. I can't even choose anything out of my queue to pay for. You're doing nothing but losing money, ScentBird. Your service is great but this app needs work!
Dylan Berry
Literally choose any other company, I've been waiting 3 weeks and my order still hasn't even been processed. I sent emails and can't get a response but I will be charged for my second month before my first one even processes, flat out crazy. Horrible business model. And if you want any of the good fragrances, well that's an extra $10-15 per bottle. That's what really got me, I seen they had a certain couple kinds I wanted to try, so I bought a subscription, that's when you find out it's more.
Breona Mullins
I wanted to love them. 🥺 my first order came so quickly. I loved the scent and the price wasn't bad. I skipped my second shipment (every two months frequency) and now my second order has been a complete hassle. It's now been a month since they charged me and the shipping date just keeps extending with the notification that it's awaiting pickup. I've contacted Support and the resolution has only been a free case 🥴. So yeah! I don't think I'm going to keep them. The idea is great though
