Reviews for Schlage Home

Junk! Was so excited to get their top of the line lock and use it. All connectivity fails, wifi and Bluetooth. Restarted several times, no progress, no options, no avenues to make it work. Phone within 1 foot of lock, wifi within 30 feet of lock. All other devices connect fine, but not this one. Wasted hours of my time, how does this happen in today's environment. Will never buy A Schlage product again.

The app is very frustrating because the settings do not work. Specifically, the push notifications do not turn off despite changing the settings. I have changed the lock/unlock notification off many many times and despite having it off, I get push notifications each time the lock is used. I've tried uninstalling and reinstalling the app, updating it, and no matter what, I still get push notifications.

The app itself works okay on its own however, since the most recent update, it no longer consistently works with Google home. Sometimes it works, sometimes it does not. This is very disappointing as I have used it for the last couple of years with my locks and have had no issue. Please fix this last update debacle!

Installation was straightforward and the instructions were clear and well written. Operation is reliable as long as the batteries are kept charged. I purchased 3 units and one failed after a few months. First, the batteries discharged in a matter of hours. Then the discharging stopped but neither the keypad nor the app would operate the mechanism. I've not yet contacted Schlage but that's on the to-do list.

I've been using the app for years and for some reason it's unusable. Nothing works anymore. It just spins trying to connect. Ive reset everything. It works when I'm at the unit but when I leave I can no longer update codes or locks. I manage rentals which means I can't service my guests and give them access. Please fix this issue it's been months!!!

App functionality works well. The set up, not so much. I got to step 1, on Samsung Galaxy, and no button to continue, could not scroll or resize. I had to install on tablet to see buttons. If you sign out, you don't get notifications, you must just close app, but stay signed in. You have no password protection when you do that. Update: No notifications when the device screen is off. When the screen is turned on only get visual, no sound.

I have had 6 of these locks and they all worked well at first. It looks like they did a firmware update this year that has screwed up many people's locks. Schlage has not addressed the issue. The locks don't remotely connect anymore. I've followed all the directions, videos, etc., and nothing works. I've even replaced the Wi-Fi adapter twice, factory reset everything about 30 times (really), and NADA! ! I went from 4 stars to 1. I guess Schlage thinks they need to sell more locks? Not from me!

This is truly the worst app that I've had to deal with. I'm forced to use this lock because I'm renting and it's provided. If you have a choice, don't use this terrible lock and app. My wifi suddenly disconnected and I've spent over 30 minutes, straight, trying to reconnect it. I can't update the firmware because the Wi-Fi won't reconnect. Terrible product!

This is a result of the recent update. They really screwed the pooch and made it difficult to navigate and the icon is small compare to what it was before. The old style had a nice large icon that you could tell if your house was locked or unlocked. The new icon is so small and was difficult to tell because of how it looked. Also, before it was easy to update the status. Now you need to navigate to get to the area to update the status of the lock. You guys really need to Beta test first.

App was working fine until recently. It's constantly logging me out of my account, typically when I'm in the middle of adding a new user. Wh n I sign back in, the temporary access option doesn't work correctly (doesn't let me choose the date), so then I have to log out again. Getting frustrating having this happen multiple times in a day. I have changed nothing on my end e.g. integration with another platform.

Ever since the update a few months ago the app freezes and kicks me out about 95% of the time I use it. It goes like this: open app, attempt to do 1 thing, freeze, kicked out, login again, 1 thing finally works, repeat. Super duper mega annoying. But it's for a door at work so I'm stuck with it.

HELP! My Schlage app keeps crashing every time I try to open it. I tried EVERYTHING. I even deleted the app and then tried to start it again. Now it won't even open, just keeps crashing. It works on my husband's iPhone but not on this Android nor my Android tablet. I've been using this app for about 2 years and have had no complaints until now.

Please don't waste your money. The lock does not work in real-time. If someone opens my door, the status does not update until I refresh the app. Am I really expected to refresh it every five minutes just to see if someone has opened my door? If you haven't tried other brands, you might be satisfied with this product, but I find it very disappointing. I have used several other brands, and none were as frustrating as the Schlage brand. I initially bought it because it looked good, but now I re

The app worked well for two years, up until a couple of months ago. Lately, I get "error, unknown error" when I try to log into the app. It usually happens at the worst times, like when I need to let someone in remotely. The issue seems to go away on its own overnight, if you wait it out. Which makes me wonder if it's an issue on their end. I called technical support the first time it happened and the rep was not helpful at all. I've got 3 of them. I thought it was the perfect lock before this.

Loses communication until factory reset. What good is it to have a refresh button if it's not going to show you the true status of the lock unless that kind of time has passed? You should be able to see the status immediately! Needless to say this can also lead to people inadvertently unlocking their doors if they thought they had forgotten to lock them when the app shows as unlocked when it's really locked. Also, once you turn on AUTO LOCK you can't turn it off! Stays activated no matter what!

5 years later, still no push for any error status other than low battery. Randomly auto logs you out of the app. Still no push alerts for any error status(failed to lock) in the door 2 years later. You figure that would be an integral notification. Needs a push alert for error status, when the door doesn't lock or has an unknown status on the app. Otherwise works as intended and expected.

This app used to work well. But recently it started to exhibit a big problem. When I lock/unlock the door using the app, the physical lock responds within 2 seconds. But the app takes up to 30 minutes to update lock status. This means that you can't know the true state of the lock for some time. I tried resetting the lock by pulling the batteries, confirming my mesh router has a super strong signal and more, but no change. Maybe the latest app update messed things up? SCHLAGE-PLEASE FIX.

I use this lock on a vacation rental property. So far, it's been very easy to use - both at my end and for my guests. I'm many miles away and can schedule and specifically time temporary codes. I can also see when the batteries need to be changed. If necessary, I can access who unlocked the door to see if the housekeeper has been there to clean it. Highly recommend!

This app has become very annoying and less useful. It doesn't read the current state of the lock. If I unlock the door and it auto locks (per the settings). it doesn't show as locked. then it takes way too long standing at the door for the app to read the state. most of the time you have to "lock" using the app for it to read as locked. The layout is improved though. I have lowered my rating of this app from three stars to one star. Come on Schlange you can do better.

I've had the lock for a little over 2 months & there are times when the keypad will not respond. I have changed the batteries. I'm not sure if the contacts on the battery pack. Also the app shows that the wifi is not connected when nothing else in my house has an issue with the wifi. I have tried to manually reset it and nothing. Eventually it will reset itself. The reason I purchased it was for the app features to lock/unlock the door and w/owifi you can't. Disappointing for the amount of $$$