If I could rate them any lower, I would. Their customer service is nonexistent. If you ever have any issues or need help resolving a problem, too bad you're SOL. They have gone far and beyond out of their way to make it as hard as possible for customers to actually contact them, and then when you do manage to actually send an email (no chat or numbers to call provided) they won't ever actually get back to you. 2 months, 10+ messages, still no response. Do not use if you have any other choice
Tiffany Fletcher
Purchased tickets to the game, couldn't make it so I sold my tickets, they said I would have a refund within 24hrs after the game and funds would be available within 5 business days. Why??!! It didn't take 5 business days to take my money from my account. On top of that with all the fees $47(×2) turned into $142 and my refund is only $74! Then they charged me to resale them and I bought them from their website. NEVER AGAIN!
William Weaver
I didn't think it would be possible to be worse than Ticketmaster. You don't even receive the tickets when you purchase them, you rely on a 3rd party to send them and they HOLD YOUR MONEY while this happens. They also might just cancel your ticket purchase for any or no reason. There is no immediately available customer support and there are 0 refunds even if it's a fault of their own system. AVOID AT ALL COSTS
Eric D
I can log into the website from my laptop. I can log into the website from my phone. Browser says the app is required to get the tickets. The app will not take my password. It says "something went awry". I changed my password, reduced pw characters length, let my password keeper add it, typed it in manually, added dual authentication and always the same message. I then said to email me the link and when I click the link it opens in the browser not my app. No phone support just a sad chat-bot.
Pamela Katronick
Trying to login the day of an event. App nor letting me. Not getting any of the emails to log me in or allow me to reset my password. Had another person try the same thing they are not able to log into their account either. The only support is a bot or to try to get help through email!!! This event is in 3 hours, it is absolutely ridiculous that there is not a customer service number that you can call!!! Bring back paper tickets!!
A Google user
Not very user friendly. The app sends you an email with a link that says, "click here to verify your account". However, this link simply dumps you back into the app with no instructions on how to proceed further. Then a page says it is sending a five digit verification code to your phone and you are to enter the code on the page. Unfortunately, when you retrieve the code, the page to enter it on disappears. So you have to send it again. And again. I stumbled on the page and finally got verified.
Melody Gibson
Terrible way to buy tickets! Got an email saying my order was confirmed and my tickets would be emailed. An hour before the event, still no tickets. Chatted with customer service that took 30 minutes to tell me they were contacting the seller to try to get the problem resolved, but we're unable to reach them. Finally took 30 more minutes to find me comparable tickets. We were at the venue the whole time and unable to get in until in and it was freezing. Barely got in on time. So frustrating!
Travis Mountain
Horrible customer service. There is no number to call unless you already have tickets, and it's 48 hours before your event begins. So if you have an issue with your ticket not getting confirmed, you can't call anyone. They only offer an AI chat help desk, which just tells you the same thing over and over again. Not sloving the problem whatsoever. Save yourself the hassle and spend $20 more on another ticket site.
Matt Coldiron
On the whole it's a great tool. However recently it will not let me purchase in app. When I called in to get assistance they told me to order on the website. The tickets showed up after that but it's really inconvenient when I do want to get tickets cause every time I try to open the website, unless I put in the full url it directs me app, which doesn't work. Haven't been able to use the app in 3 months even after doing all their trouble shooting.
Retro Paradox
Frustrating app that does now show you full ticket price by default. Whatever price you see on here at about 40 dollars for "fees". Not to mention when you purchase them on here half the time they just send your tickets via ticket Master and you are required to download that app as well to access your tickets. But also you have to wait for the tickets to be released and by the seller. This app makes it very difficult to plan for a game by throwing all sorts of hurdles in front of you.
